Use NPS to build a loyal customer base

Automate your Net Promoter Score® (NPS) program so you can spend more time acting on the customer insights.

Get started

Woman smiling at her laptop. Next to her are screenshots of a SurveyMonkey Net Promoter Score (NPS) survey and an NPS score of 90.

Trusted by 260K+ organizations worldwide

Man and woman discussing SurveyMonkey NPS data, next to screenshots of their company's 44 NPS score, and the 77 NPS industry rating, provided by SurveyMonkey

Set up transactional and relational NPS programs fast

Start capturing NPS in a matter of hours with a benchmarkable template that helps you see how you stack up. With 25+ question types, SurveyMonkey makes it easy to customize with follow-up questions to understand what’s driving your scores.

Reach customers at the right time, in the right way

Integrate data into the tools you use every day to trigger surveys in real time. Or, schedule your NPS survey at regular intervals to understand sentiment at key points in the customer journey. Embed the NPS question in emails to increase response rates.

Screenshots of a SurveyMonkey NPS question (asking how likely you are to recommend a company), survey customization options, tools to integrate your survey with, and a final NPS score of 52

Man lounging on couch answering an NPS question, giving the company DeliverShip a rating of 4 out of 10. Next to him is a screenshot asking how the company can improve his experience moving forward

Take action to increase customer retention

Use NPS responses as an opportunity to engage your customers. Get notified of responses or create automated workflows using integrations. Quickly follow up with passives and detractors, and build targeted campaigns to turn your promoters into vocal advocates.

Ready to get powerful insights at key stages of the customer journey?

NPS, Net Promoter & Net Promoter Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.