Education Program Survey

Fort William Historical Park (FWHP) takes the views and opinions of its patrons very seriously. Your suggestions are used to improve our programs and develop products and services. We appreciate you taking a few minutes to complete this survey. All information collected is completely confidential. Thank you for helping us achieve our objective to continually enrich the heritage, entertainment, and educational experiences we offer our visitors.

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Sufficient information on program options provided	Sufficient information on program options provided Excellent/Outstanding	Sufficient information on program options provided Very Good	Sufficient information on program options provided Good	Sufficient information on program options provided Fair	Sufficient information on program options provided Needs Improvement	Sufficient information on program options provided N/A
Ease of reservations process (booking, payment, etc.)	Ease of reservations process (booking, payment, etc.) Excellent/Outstanding	Ease of reservations process (booking, payment, etc.) Very Good	Ease of reservations process (booking, payment, etc.) Good	Ease of reservations process (booking, payment, etc.) Fair	Ease of reservations process (booking, payment, etc.) Needs Improvement	Ease of reservations process (booking, payment, etc.) N/A

Excellent/Outstanding

Very Good

Good

Fair

Needs Improvement

N/A

Sufficient information on program options provided

Sufficient information on program options provided Excellent/Outstanding

Sufficient information on program options provided Very Good

Sufficient information on program options provided Good

Sufficient information on program options provided Fair

Sufficient information on program options provided Needs Improvement

Sufficient information on program options provided N/A

Ease of reservations process (booking, payment, etc.)

Ease of reservations process (booking, payment, etc.) Excellent/Outstanding

Ease of reservations process (booking, payment, etc.) Very Good

Ease of reservations process (booking, payment, etc.) Good

Ease of reservations process (booking, payment, etc.) Fair

Ease of reservations process (booking, payment, etc.) Needs Improvement

Ease of reservations process (booking, payment, etc.) N/A

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Hands-on activities	Hands-on activities Excellent/Outstanding	Hands-on activities Very Good	Hands-on activities Good	Hands-on activities Fair	Hands-on activities Needs Improvement	Hands-on activities N/A
Age-appropriateness of program	Age-appropriateness of program Excellent/Outstanding	Age-appropriateness of program Very Good	Age-appropriateness of program Good	Age-appropriateness of program Fair	Age-appropriateness of program Needs Improvement	Age-appropriateness of program N/A
Curriculum relevance	Curriculum relevance Excellent/Outstanding	Curriculum relevance Very Good	Curriculum relevance Good	Curriculum relevance Fair	Curriculum relevance Needs Improvement	Curriculum relevance N/A
Ability to hold students’ attention	Ability to hold students’ attention Excellent/Outstanding	Ability to hold students’ attention Very Good	Ability to hold students’ attention Good	Ability to hold students’ attention Fair	Ability to hold students’ attention Needs Improvement	Ability to hold students’ attention N/A
Adequate staffing levels	Adequate staffing levels Excellent/Outstanding	Adequate staffing levels Very Good	Adequate staffing levels Good	Adequate staffing levels Fair	Adequate staffing levels Needs Improvement	Adequate staffing levels N/A
Overall program experience	Overall program experience Excellent/Outstanding	Overall program experience Very Good	Overall program experience Good	Overall program experience Fair	Overall program experience Needs Improvement	Overall program experience N/A

Excellent/Outstanding

Very Good

Good

Fair

Needs Improvement

N/A

Hands-on activities

Hands-on activities Excellent/Outstanding

Hands-on activities Very Good

Hands-on activities Good

Hands-on activities Fair

Hands-on activities Needs Improvement

Hands-on activities N/A

Age-appropriateness of program

Age-appropriateness of program Excellent/Outstanding

Age-appropriateness of program Very Good

Age-appropriateness of program Good

Age-appropriateness of program Fair

Age-appropriateness of program Needs Improvement

Age-appropriateness of program N/A

Curriculum relevance

Curriculum relevance Excellent/Outstanding

Curriculum relevance Very Good

Curriculum relevance Good

Curriculum relevance Fair

Curriculum relevance Needs Improvement

Curriculum relevance N/A

Ability to hold students’ attention

Ability to hold students’ attention Excellent/Outstanding

Ability to hold students’ attention Very Good

Ability to hold students’ attention Good

Ability to hold students’ attention Fair

Ability to hold students’ attention Needs Improvement

Ability to hold students’ attention N/A

Adequate staffing levels

Adequate staffing levels Excellent/Outstanding

Adequate staffing levels Very Good

Adequate staffing levels Good

Adequate staffing levels Fair

Adequate staffing levels Needs Improvement

Adequate staffing levels N/A

Overall program experience

Overall program experience Excellent/Outstanding

Overall program experience Very Good

Overall program experience Good

Overall program experience Fair

Overall program experience Needs Improvement

Overall program experience N/A

	Excellent/Outstanding	Very Good	Good	Fair	Needs Improvement	N/A
Ease of finding information	Ease of finding information Excellent/Outstanding	Ease of finding information Very Good	Ease of finding information Good	Ease of finding information Fair	Ease of finding information Needs Improvement	Ease of finding information N/A
Relevance of information	Relevance of information Excellent/Outstanding	Relevance of information Very Good	Relevance of information Good	Relevance of information Fair	Relevance of information Needs Improvement	Relevance of information N/A

Excellent/Outstanding

Very Good

Good

Fair

Needs Improvement

N/A

Ease of finding information

Ease of finding information Excellent/Outstanding

Ease of finding information Very Good

Ease of finding information Good

Ease of finding information Fair

Ease of finding information Needs Improvement

Ease of finding information N/A

Relevance of information

Relevance of information Excellent/Outstanding

Relevance of information Very Good

Relevance of information Good

Relevance of information Fair

Relevance of information Needs Improvement

Relevance of information N/A

Education Program Survey

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1. Please enter the following information.

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2. Please rate our customer service using the following scale:

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3. Please rate the following aspects of your program experience:

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4. What activities did the students enjoy?

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5. What were the greatest strengths of this education program?

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6. In what ways could we improve the education program and/or the overall experience?

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7. How did you find out about this program? (Please check all that apply)

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8. If you used our website www.fwhp.ca to plan your visit, please rate your experience.

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9. What other programs or services would you like to see offered by FWHP?