How SurveyMonkey uses surveys for CX

Products
Product Overview
SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.
SurveyMonkey
Get data-driven insights from a global leader in online surveys.
Features
Explore core features and advanced tools in one powerful platform.
SurveyMonkey Forms
Build and customize online forms to collect info and payments.
Integrations
Integrate with 100+ apps and plug-ins to get more done.
Market Research Solutions
Purpose-built solutions for all of your market research needs.
SurveyMonkey Genius
Create better surveys and spot insights quickly with built-in AI.
INDUSTRIES
Healthcare
Education
Technology
Government
Financial Services
See more Industries
ROLES
Marketing
Customer Experience
Product
Human Resources
Research
See more roles
USE CASES
Online Polls
Registration Forms
Employee Feedback
Event Feedback
Customer Satisfaction
See more use cases
Templates
Net Promoter Score
Measure customer satisfaction and loyalty for your business.
Customer Satisfaction
Learn what makes customers happy and turn them into advocates.
Website Feedback
Get actionable insights to improve the user experience.
Contact Information
Collect contact information from prospects, invitees, and more.
Event Registration
Easily collect and track RSVPs for your next event.
Event Feedback
Find out what attendees want so that you can improve your next event.
Employee Engagement
Uncover insights to boost engagement and drive better results.
Meeting Feedback
Get feedback from your attendees so you can run better meetings.
360-degree employee evaluation
Use peer feedback to help improve employee performance.
Course Evaluation
Create better courses and improve teaching methods.
University Instructor Evaluation
Learn how students rate the course material and its presentation.
Product Testing
Find out what your customers think about your new product ideas.
See all templates
Pricing
Enterprise
Resources

Contact Sales Log in

How SurveyMonkey uses surveys for CX

Every day, CX professionals use SurveyMonkey to get the insights they need to retain customers, drive revenue growth, and act on customer feedback. And the SurveyMonkey CX team is no different!

Join us on September 26 at 10am PST | 1pm EST for a deep dive into how our internal CX team uses SurveyMonkey products to supercharge our CX strategy and listen to our customers.

You'll learn how to use surveys for:

Gathering key CX metrics like Net Promoter Score (NPS®)
Collecting customer feedback and optimizing how your team can act on it
Enhancing Voice of Customer programs

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

Register now

James Munson

Senior Manager, Research Operations & Insight Programs

Craig Woods

Senior Director, Customer Success

Discover more resources

Customer satisfaction survey templates

Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.

Learn more

CSAT calculator: Measure and interpret customer satisfaction

Is your company meeting customer expectations? Use our free CSAT calculator to assess your Customer Satisfaction score and drive profits.

Learn more

Customer Behavior Analysis: A Complete Guide and Examples

Read our step-by-step guide on conducting customer behavior analysis. Learn how to collect data and improve customer touchpoints.

Learn more

Empowering CX professionals: Using insights to overcome frontline challenges

Empower your CX team with actionable insights! Watch our webinar for expert strategies on boosting performance and morale.

Learn more