Empowering CX professionals: Using insights to overcome frontline challenges
Customer experience (CX) professionals are juggling high customer demands and tough company goals, with 87% saying CX is a top priority at their company*. So how can leaders help their teams thrive under pressure and tackle challenges with confidence?
Join us on Nov. 14 at 10am PT • 5pm GMT for an in-depth look at how you can use surveys to gather actionable insights that will empower your CX team. Longtime customer service and experience experts Myra Golden and Marci Kirkpatrick will share strategies to identify your CX team’s needs, boost morale, and address hidden challenges.
In this webinar, you’ll also discover how to:
- Utilize insights to improve training, support, and employee well-being
- Bridge the gap between CX and HR to boost team performance and job satisfaction
- Gather critical data on frontline experiences to improve your company’s CX
Don’t miss this chance to transform your approach to CX and create a more engaged and effective team. Register today!
Can’t attend live? Register anyway and we’ll send you the recording!
*SurveyMonkey. “3 Strategies for Closing the CX Gap.” SurveyMonkey, www.surveymonkey.com/resources/premium/3-strategies-for-closing-the-cx-gap/.
Register now
Speakers
Marci Kirkpatrick
Director, Professional Services
SurveyMonkey
Myra Golden
Founder and top CX trainer
Myra Golden Seminars, LLC
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