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Understand how your customers feel about the purchase process—and launch meaningful improvements that increase sales.

Person holding a phone and opening a package, next to a question asking tell us about your shopping experience, next to a bar graph showing purchase satisfaction results
Person holding a phone and opening a package, next to a question asking tell us about your shopping experience, next to a bar graph showing purchase satisfaction results

Get feedback that uncovers what’s stopping people from completing a purchase.

Use pre-built templates, and share by email, web pop-up, QR code, and more.

Make the right moves quickly, powered by real-time data and advanced analytics.

  • Create surveys that are unmistakably yours by adding your logo or creating your own theme.
  • Design your survey exactly how you want with 25+ question types, from star ratings to matrix questions.

POPULAR FEATURES

Survey branding & customization

Survey question types

Survey being designed, with a question asking what could we do to make the purchase process better
  • Deploy surveys at key touchpoints, like checkout or post-purchase, with features that collect feedback across channels.
  • Share surveys in your store via QR code, or embed on your website.

POPULAR FEATURES

→ Collecting responses

→ QR codes and web feedback

Person scanning a QR code with their phone at a checkout counter, next to a survey question asking how would you rate your purchase experience today
  • Improve buyer experiences by monitoring purchase satisfaction over time.
  • Share data instantly with teams over Slack and email, or use custom dashboards for a real-time view into the purchase experience.

POPULAR FEATURES

Multi-survey and longitudinal analysis

SurveyMonkey Connect

Results dashboards

Alert saying that you have a new response on your purchase feedback survey
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“What makes a great experience when buying a product is that you're able to buy it friction-free. SurveyMonkey helps us gather customer feedback at scale, quickly see the temperature and the trends, and take action.”

April Obersteller | Managing Director, woom bikes North America

Try it now and get 25 responses for free, or choose from our top plans.

*$0.15 per additional response. SurveyMonkey Audience Panel responses sold separately, starting at $1 per response.

SurveyMonkey Enterprise is built for business. Create custom CSS survey themes, set up Smart Notifications to show customers you’re listening, and more.

  • How does purchase experience feedback help businesses improve customer satisfaction and increase sales?
  • What features should I look for in purchase experience survey software?
  • How should I analyze purchase experience trends and opportunities?
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Learn how to increase sales and build your brand by thinking like a customer.

Woman with open laptop, next to a score of 75 and a happy face

Create an omnichannel feedback strategy to maximize customer satisfaction.

5 different emoji faces ranging from smiling to frowning, next to question asking how was your purchase experience, with an answer that says I found exactly what I was looking for

Discover the metrics and KPIs that’ll help you boost satisfaction and loyalty.