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SurveyMonkey is built to handle every use case and need. Explore our product to learn how SurveyMonkey can work for you.
SurveyMonkey
Get data-driven insights from a global leader in online surveys.
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Explore core features and advanced tools in one powerful platform.
SurveyMonkey Forms
Build and customize online forms to collect info and payments.
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Integrate with 100+ apps and plug-ins to get more done.
Market Research Solutions
Purpose-built solutions for all of your market research needs.
SurveyMonkey Genius
Create better surveys and spot insights quickly with built-in AI.
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Templates
Net Promoter Score
Measure customer satisfaction and loyalty for your business.
Customer Satisfaction
Learn what makes customers happy and turn them into advocates.
Website Feedback
Get actionable insights to improve the user experience.
Contact Information
Collect contact information from prospects, invitees, and more.
Event Registration
Easily collect and track RSVPs for your next event.
Event Feedback
Find out what attendees want so that you can improve your next event.
Employee Engagement
Uncover insights to boost engagement and drive better results.
Meeting Feedback
Get feedback from your attendees so you can run better meetings.
360-degree employee evaluation
Use peer feedback to help improve employee performance.
Course Evaluation
Create better courses and improve teaching methods.
University Instructor Evaluation
Learn how students rate the course material and its presentation.
Product Testing
Find out what your customers think about your new product ideas.
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Use NPS to build a loyal customer base

Automate your Net Promoter Score® (NPS) program so you can spend more time acting on the customer insights.

Get started

Woman smiling at her laptop. Next to her are screenshots of a SurveyMonkey Net Promoter Score (NPS) survey and an NPS score of 90.

Trusted by 60M+ global users including 95% of the Fortune 500

Man and woman discussing SurveyMonkey NPS data, next to screenshots of their company's 44 NPS score, and the 77 NPS industry rating, provided by SurveyMonkey

Set up transactional and relational NPS programs fast

Start capturing NPS in a matter of hours with a benchmarkable template that helps you see how you stack up. With 25+ question types, SurveyMonkey makes it easy to customize with follow-up questions to understand what’s driving your scores.

Reach customers at the right time, in the right way

Integrate data into the tools you use every day to trigger surveys in real time. Or, schedule your NPS survey at regular intervals to understand sentiment at key points in the customer journey. Embed the NPS question in emails to increase response rates.

Screenshots of a SurveyMonkey NPS question (asking how likely you are to recommend a company), survey customization options, tools to integrate your survey with, and a final NPS score of 52

Man lounging on couch answering an NPS question, giving the company DeliverShip a rating of 4 out of 10. Next to him is a screenshot asking how the company can improve his experience moving forward

Take action to increase customer retention

Use NPS responses as an opportunity to engage your customers. Get notified of responses or create automated workflows using integrations. Quickly follow up with passives and detractors, and build targeted campaigns to turn your promoters into vocal advocates.

Ready to get powerful insights at key stages of the customer journey?

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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