Transactional NPS Survey Template
Obtain essential customer satisfaction insights and refine your customer service strategy with our Transactional NPS Survey Template.
Unlock valuable insights with the SurveyMonkey transactional NPS template. Collect feedback on customer experiences with recent transactions quickly and pinpoint areas for improvement.
Stay ahead of the competition by consistently monitoring transactional NPS over time, allowing you to refine the service you provide to your customers.
How do transactional NPS templates work?
Transactional NPS surveys allow your business to collect information from your customers after they complete a transaction with your company. This is a granular level of data collection that specifically focuses on gathering data at specific points across the customer journey.
You can use this feedback to understand certain processes better and enhance satisfaction at each customer touchpoint.
The SurveyMonkey transactional NPS survey template makes it as easy as possible to collect data at specific touchpoints. Businesses can utilize these templates to seamlessly collect customer data while customizing the survey to measure customer satisfaction at different touchpoints.
By collecting transactional NPS data and then acting upon it, businesses can:
- Determine customer satisfaction at certain touchpoints in the customer journey.
- Improve customer satisfaction.
- Streamline the customer journey and remove barriers for customers.
A transactional NPS template is the best way to get the insights you need to make every single customer touchpoint as good as it can be.
What questions does a transactional NPS template ask?
A transactional NPS template is a streamlined survey asking customers about their experience interacting with your business during a certain transaction.
Unlike a relational NPS survey, a tNPS survey will gather data on specific customer touchpoints. The tNPS survey revolves around the question, “How likely are you to recommend X to a friend or colleague?”
Here are some examples of key tNPS survey questions you can use:
- How likely are you to recommend our customer service team to a friend or colleague?
- How likely are you to recommend the payment checkout process to a friend or colleague?
- How likely are you to recommend navigating our website to a friend or colleague?
Our survey template is dynamic, easy to customize, and allows you to gather granular data with ease.
Rapidly collect granular feedback with our transaction NPS survey template
Get started with collecting customer feedback at specific touchpoints and streamline your organization today. Customize, tailor, and innovate your customer experience with SurveyMonkey.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
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