Post-Purchase Survey Template
Used 10,000+ times
Learn what customers think about your checkout process with our Post-Purchase Survey Template.
Using the SurveyMonkey post-purchase survey template, you can quickly collect feedback from your customers about their checkout experience. Address your customers’ pain points and let them know you value their opinions.
How do post-purchase survey templates work?
A post-purchase survey template enables you to quickly send a brief survey to customers after they complete a purchase with your business. This immediate feedback allows you to gather valuable insights about the purchasing process, helping you identify areas for improvement in the future.
You can easily modify the SurveyMonkey post-purchase survey template with just a few clicks to ensure it captures the information you need.
By using a post-purchase survey, you can:
- Enhance the checkout process.
- Streamline the customer journey to boost sales.
- Improve customer satisfaction with your brand.
Assess every detail of the buying experience, including payment options and the ease of the checkout process. Give your customers a voice with this post-purchase survey template.
What questions does a post-purchase survey ask?
A post-purchase survey asks customers to give feedback on their experience after making a purchase.
Here are some post-purchase survey question examples you can use:
- On a scale of 1-10, how satisfied are you with your recent purchase?
- How likely are you to recommend purchasing a product with our business to a friend?
- What could we do to improve your experience when checking out in the future?
Our survey template allows you to better manage your customer experience and can offer core insights into how effective your customer journey is.
As a highly secure form with complete anonymity, you can collect information with full confidence in SurveyMonkey's ability to protect your customer data.
Create a better purchase pipeline with post-purchase survey feedback
Discover how effective your sales process is with the SurveyMonkey post-purchase survey template. Start improving your customer journey today with SurveyMonkey.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customizable survey experiences
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Help Center
Access tutorials on how features work, learn more about billing, and contact Customer Support.
