Myra Golden Frontline Feedback CX Survey Template
Understand CX professionals' perspectives, morale, and needs with our targeted Frontline Feedback CX Survey Template.
Harness frontline feedback to elevate CX with our survey template
“This call is being monitored for quality assurance”—a phrase that can unsettle any service professional, especially with the constant scrutiny of average handle times. But it doesn’t need to be a stressor. With proper support and training, leaders can empower their teams to excel. Myra Golden, a top CX trainer, emphasizes that true improvement starts with leadership asking the right questions to uncover gaps and opportunities.
What it is
This survey template, developed in collaboration with Myra Golden, the founder of Myra Golden Seminars, LLC, is designed to help leaders better understand front-line CX professionals' daily experiences, morale, and needs.
Purpose
By asking empathy-driven questions like, “How do you rebound after a tough customer call?” you can uncover valuable insights to help boost team performance and job satisfaction, improving your company's customer experience.
Benefits
With the insights from this survey, CX leaders can make informed decisions to enhance the front-line experience, paving the way for exceptional customer service and satisfaction for all.
What questions does a frontline feedback survey ask?
Frontline feedback CX surveys assess the daily experiences, needs, and potential blind spots that may hinder effective leadership support of CX professionals.
- How would you rate your satisfaction with your current role?
- What are the most serious day-to-day challenges or frustrations in your role?
- Is there anything you wish you could tell leadership or decision makers in your organization?
FAQs: Frontline Feedback CX Survey Template
- Who is Myra Golden?
- Can I customize this Frontline Feedback CX Template?
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