Customer Experience Survey Template
Does your product/service meet customers’ needs? Is your team responsive to customers when they have questions?
Understand your performance on both of these questions—and more—with our customer experience survey.
You’ll also learn how the answers vary based on how long customers have worked with you, allowing you to better understand your customers and personalize their experiences.
Send this survey every 3-6 months so you can track your performance and pinpoint the specific areas to focus on at the right time.
Finally, you can make our customer experience survey your own by editing/adding questions specific to your company.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customizable survey experiences
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Help Center
Access tutorials on how features work, learn more about billing, and contact Customer Support.