Customer Effort Score Survey Template
Use this simple survey to find out how easy or difficult a particular task was in relation to a customer's expectations.
Our Customer Effort Score (CES) survey template helps CX professionals better understand and improve their customer journey.
CES is a metric that measures the effort a customer must expend to resolve an issue. It allows you to identify pain points throughout the entire customer journey, highlighting where improvements are necessary to reduce customer effort and enhance satisfaction. Regularly measuring CES helps identify gaps in customer support, highlighting new opportunities to improve efficiency and reduce friction.
Use this survey to ask customers about their experiences engaging with certain processes. Consider questions like:
- How easy was it for you to [insert task/action here]?
- What would have made it easier?
- Overall, how satisfied are you with us?
Unlock the full potential of customer feedback with our versatile Customer Effort Score survey template. Customize questions with our drag-and-drop interface, add your business logo, and apply your brand colors to create a seamless experience that reflects your company's brand.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customizable survey experiences
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Additional resources to help you launch successful survey projects
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Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
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