Use this simple survey to find out how easy or difficult a particular task was in relation to a customer's expectations.
Our Customer Effort Score (CES) survey template helps CX professionals better understand and improve their customer journey.
CES is a metric that measures the effort a customer must expend to resolve an issue. It allows you to identify pain points throughout the entire customer journey, highlighting where improvements are necessary to reduce customer effort and enhance satisfaction. Regularly measuring CES helps identify gaps in customer support, highlighting new opportunities to improve efficiency and reduce friction.
Use this survey to ask customers about their experiences engaging with certain processes. Consider questions like:
Unlock the full potential of customer feedback with our versatile Customer Effort Score survey template. Customize questions with our drag-and-drop interface, add your business logo, and apply your brand colors to create a seamless experience that reflects your company's brand.
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
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Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
How SurveyMonkey uses surveys for CX
A good CSAT score depends on your industry and customer expectations. Learn what a good CSAT score is by industry and how to improve your score.
Learn how to boost customer experience metrics, improve CSAT and customer loyalty by collecting feedback at all customer touchpoints