Customer Effort Score Survey Template
Use this simple survey to find out how easy or difficult a particular task was in relation to a customer's expectations.
Our Customer Effort Score (CES) survey template helps CX professionals better understand and improve their customer journey.
CES is a metric that measures the effort a customer must expend to resolve an issue. It allows you to identify pain points throughout the entire customer journey, highlighting where improvements are necessary to reduce customer effort and enhance satisfaction. Regularly measuring CES helps identify gaps in customer support, highlighting new opportunities to improve efficiency and reduce friction.
Use this survey to ask customers about their experiences engaging with certain processes. Consider questions like:
- How easy was it for you to [insert task/action here]?
- What would have made it easier?
- Overall, how satisfied are you with us?
Unlock the full potential of customer feedback with our versatile Customer Effort Score survey template. Customize questions with our drag-and-drop interface, add your business logo, and apply your brand colors to create a seamless experience that reflects your company's brand.
Explore which features support this survey template
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Customer satisfaction survey templates
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
How (and why) to measure your CSAT score
Improve your customer experience by measuring your company’s CSAT score and addressing feedback. Send CSAT surveys with SurveyMonkey.
How SurveyMonkey uses surveys for CX
How SurveyMonkey uses surveys for CX
What is a good CSAT score?
A good CSAT score depends on your industry and customer expectations. Learn what a good CSAT score is by industry and how to improve your score.