Customer Effort Score Survey Template
Use this simple survey to find out how easy or difficult a particular task was in relation to a customer's expectations.
Our Customer Effort Score (CES) survey template helps CX professionals better understand and improve their customer journey.
CES is a metric that measures the effort a customer must expend to resolve an issue. It allows you to identify pain points throughout the entire customer journey, highlighting where improvements are necessary to reduce customer effort and enhance satisfaction. Regularly measuring CES helps identify gaps in customer support, highlighting new opportunities to improve efficiency and reduce friction.
Use this survey to ask customers about their experiences engaging with certain processes. Consider questions like:
- How easy was it for you to [insert task/action here]?
- What would have made it easier?
- Overall, how satisfied are you with us?
Unlock the full potential of customer feedback with our versatile Customer Effort Score survey template. Customize questions with our drag-and-drop interface, add your business logo, and apply your brand colors to create a seamless experience that reflects your company's brand.
Explore which features support this survey template
We have so many powerful features to help you launch surveys quickly, but here are our most popular ones for new users.
Customizable survey experiences
Out-of-the-box themes, accessible color palettes, custom fonts, branding, and more.
Many ways to send your surveys
Collect survey responses via email, website, SMS, social media, QR codes, offline, and more.
Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
Additional resources to help you launch successful survey projects
Success Stories
Read about our customers, explore webinars, and get guides on collecting feedback in your industry.
Blog
Get tips on how to create better surveys, hear the latest product news, or check out our research.
Help Center
Access tutorials on how features work, learn more about billing, and contact Customer Support.
Discover more resources
Customer satisfaction survey templates
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
The ultimate customer satisfaction guide: how to measure & strategies for success
What is customer satisfaction? Learn what it is, how to measure customer satisfaction, and 8 strategies for business success with this complete guide.
State of Surveys: Top trends and best practices for 2025
Watch this webinar to explore 2025 survey trends, mobile insights, and best practices for optimizing your survey strategy.
See how Ryanair collects customer insights at scale
Discover how Ryanair uses SurveyMonkey and its Microsoft Power BI integration to track 500K monthly CSAT surveys and improve customer experiences.