Listed Places of Worship User Requirement Questionnaire
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How often do you visit the Listed Places of Worship or Memorial Grant Scheme websites or use them to download an application form?

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OftenRarelyNever
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If you do access the websites, do you primarily use?

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A mobile phoneA tablet/ipadA laptop
A desktop
computer
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What are the most important items of content on the website (select up to 3)

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A general
description ...
Description of
the eligible...
Detailed
guidance notes
A downloadable
application...
News/updates
to the scheme
An outline of
scheme crite...
Links to
websites tha...
Frequently
Asked Questions
Links to other
sources of...
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How important is the ability to download and print the guidance from the website?

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Very ImportantImportant
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How important is it to be able to download and print an application form from the website?

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If you could apply for the grant via an online system how likely are you to use this?

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Highly likelyLikelyUnlikelyVery Unlikely
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For those answering unlikely or very unlikely to question 6, why wouldn’t you apply for the grant online?

  • Answered: 10
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  • It is useful to see the completed form, which can then be emailed to second signatory with copy invoices
  • I am a DAC Secretary providing advice to parishes. Occasionally a colleague makes applications in respect of closed churches.
  • dont like using on lineservices
  • 1) Another login/password to remember 2) General distrust of processes on websites 3) If the process involves several web pages, not being able to know what is required in advance 4) If signatures are required I am not authorised - how would I get other people to sign? 5) Sending by email works well for us - why change?
  • You mean "Question 6" in the Question 7 above!!
  • You should offer the print and post option because some potential applicants will not have the necessary experience or up to date technology to complete an online application
  • I assume you mean the answer to Question 6 :)
  • I am not seeking a grant: I merely monitor the website as part of my work.
  • n/a
  • Online processes transfer time burden to applicant. Churches are often run by church wardens in their eighties who want to (and sometimes can only) deal with paperwork. I know you will ignore this and go to a fully online procesd
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What would encourage you to apply for the grant online?

  • Answered: 27
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  • If it were the only way
  • Ease
  • Speed and ease.
  • Make the process on-line only
  • nothing
  • Clear criteria, meaning a good possibility of success. A detailed timeline if there are phases of bidding.
  • Very Clear Guidance on how to do the application.
  • Be able to save and print the application at any time of the process and finish at a later stage. Have easy access to on line support Be an easy application to fill in. Be able to upload any supporting documents, including Excell spreadsheets
  • Easy the form, when going over 4 invoices it get complicated
  • Meeting the eligibility criteria
  • It would be useful to save a template or to be able to use a previous claim and overtype it as we make multiple ongoing claims. We would need at least 5 different ones for our different claims.
  • I used to do it by PDF and email with no signature (so effectivelyon line) and that was easy. Now I need a signature from my countersignatory every time and have to print the document (not good for sustainability) so would prefer on line
  • We previously were able to email an unsigned application; this has changed and I had to print the page, get it signed twice and then re-pdf it before sending it by email. If you can get round that isseue then I woud very happily do it online.
  • A faster response / payment
  • If it was available, we would use it.
  • On the whole, online applications are good PROVIDED you can save and return to the application later.
  • I assist parishes who apply, some have problems with completing online forms or simply have more confidence with paper forms. Many prefer to do a first draft on paper and/or use it as an aid to complete an online version. Online is helpful to me, but only when parishes can draft an application and then save and send me a pdf (or give me their log-in details) so I can help fine tune the application. It is, however, always helpful to have a printable version of the application form.
  • Although I would rather use an online, a feature I would appreciate is getting emails on the change of status of the application rather than having to log in to find out. Q10 did not allow me to add this comment.
  • Ease of use
  • Not relevant. Please ignore my answers to Questions 9 to 13, which are not relevant either. It would have been helpful had you included a 'not applicable' category.
  • n/a
  • Simple process to follow; able to save part-filled form
  • I’d want the ability to do both.
  • We face probable costs in excess of £140,000 to cover identified urgent renovations
  • Ease of completion and sending application
  • If it is straightforward and you can still download a pdf or similar to study offline and collect data needed to enter online.
  • Easy to use with detailed instructions and instant reaction from the website detailing where you are in the process
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If you were completing an online application, being able to save a part filled application and come back to it later is

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Would it be helpful to have the ability to log in online to see where your application is in the approval process?

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Would it be useful to see all your current and historic applications in one place?

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Would it be helpful to complete the application process online but have the option to create a record for printing or electronic filing?

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Would you use a web chat facility on the website (this would allow you to type a question and receive an answer in real time from a grants co-ordinator)

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Have you any other comments about the operation of the application process that you would like to make?

  • Answered: 36
  • Skipped: 43
  • No
  • Landing page should be clean and uncluttered with clear indicators of the process,eligibility criteria and eligible costs with signposts to the application and guidance
  • It would be helpful to be able to sign the application form electronically rather than having to print, sign and then re-scan.
  • If you manage to redesign the application system to deliver even some of these things that would be brilliant!
  • Having used it several times it is pretty straightforward and the whole process is fairly quick and efficient.
  • Continued acknowledgment for receipt of applications and continued ability to also talk in person to a grants co-ordinator.
  • currently you can easily speak to an advisor which is very good and helpful DO NOT remove human contact
  • No
  • Keep it simple!
  • No Thank you.
  • no
  • Online is the way forward, please keep and online only application process.
  • Most churches only make one application so they learna s they go. A process similar to other bodies like HLF would help considerably.
  • With several years experience using the scheme I have always held the previous administrators in high regard. Please ensure we continue to receive a similar service.
  • Remembering that it is often more than one person doing the application, so allowing it to be share/saved/downloaded is vital!
  • Rather than logging in online I would prefer to receive information by email about the progress of my applications in the approval process
  • Please make sure that we don't have to enter the same information more than once. We have a 12 month contract and, for cash flow, need to make a claim as soon as we have a contractor's In voice. You view the claim as relating to the whole job - anbd have assessed the VAT % accordingly. We should then have a referecne aginst that project and simply send the additional material each time. PS I am delighted you are reviewing the methodology
  • I have downloaded an application form, part populated it and saved it on my laptop. Hence I just need to check that the form is the latest version and add the new claim details. So it would be good if one could do this with an online version - i.e. edit a previous application - rather than fill in all the same unchanged data again each time.
  • Above suggestion would significantly improve the current claims process
  • The application process needs to be as easy as possible and the application form must be very clear about the information required and how to complete it.
  • Do you really need copies of every single invoice? Could there perhaps be a lower value limit, like the NHLF operates? For example, just copies of invoices > £300 total gross value? It takes a lot of time just scanning all the paper!
  • Great clarity on what items are eligible would be helpful.
  • With regard to Q13. Whilst we would use webchat we would prefer to speak in person to an individual. We have found (especially when we started using the scheme) that a chat on the phone was very helpful and we have found staff helpful and knowledgeable.
  • Experience over the last 12 months shows process to operates smoothly
  • I am not completely certain, and it is not very clear, how the forms need to be signed if they are being submitted electronically
  • Always received help and explanation with prompt service when requested.
  • I have found this process very straightforward over the past few months.
  • When we have used it in the past the turn around has been good and the process seemed efficiently run
  • Thanks
  • I, and the people I support, have always preferred to phone someone when there is a query. It is easier (and quicker) to explain yourself over the phone than typing in a web chat function. When staff were busy, they had a call back service, which I frequently used and I always received a return call within a short space of time.
  • I wish this survey had a comment field on each question. When we did this for a consultation on local planning the best comments came in via this option.
  • In my experience it has worked effectively and smoothly
  • Not on the application process, but on the website itself. It's old-fashioned and poorly designed and it's not at all easy to read.
  • Just keep it simple and easy to navigate to relevant sections, and retain the eligible and ineligible items list as this is incredibly important to help parishes identify quickly and easily what can be claimed.
  • No
  • Yes please to updating the system to an easy to use online application process. Looking forward to it.
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