DENTSPLY Telesales Customer Service Survey

We appreciate your business and want to make sure we meet your expectations.
Please help us to serve you better by taking a couple of minutes to tell us about the service you received when we recently contacted you.
As a thank you for sharing your views with us, you will be entered into a free quarterly prize draw to win £50.00 DENTSPLY Rewards.

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1. Please rate the following characteristics of the telesales representative

	Excellent	Good	Satisfactory	Fair	Unsatisfactory	N/A
Courteousness	Courteousness Excellent	Courteousness Good	Courteousness Satisfactory	Courteousness Fair	Courteousness Unsatisfactory	Courteousness N/A
Listened to you	Listened to you Excellent	Listened to you Good	Listened to you Satisfactory	Listened to you Fair	Listened to you Unsatisfactory	Listened to you N/A
Understood your needs	Understood your needs Excellent	Understood your needs Good	Understood your needs Satisfactory	Understood your needs Fair	Understood your needs Unsatisfactory	Understood your needs N/A
Willingness to help	Willingness to help Excellent	Willingness to help Good	Willingness to help Satisfactory	Willingness to help Fair	Willingness to help Unsatisfactory	Willingness to help N/A
Provided clear answers	Provided clear answers Excellent	Provided clear answers Good	Provided clear answers Satisfactory	Provided clear answers Fair	Provided clear answers Unsatisfactory	Provided clear answers N/A
Knowledge of the product	Knowledge of the product Excellent	Knowledge of the product Good	Knowledge of the product Satisfactory	Knowledge of the product Fair	Knowledge of the product Unsatisfactory	Knowledge of the product N/A
Accuracy of information	Accuracy of information Excellent	Accuracy of information Good	Accuracy of information Satisfactory	Accuracy of information Fair	Accuracy of information Unsatisfactory	Accuracy of information N/A
Professionalism	Professionalism Excellent	Professionalism Good	Professionalism Satisfactory	Professionalism Fair	Professionalism Unsatisfactory	Professionalism N/A

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2. How was your overall call experience?

Unsatisfactory

Fair

Satisfactory

Good

Excellent

N/A

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3. We welcome any further comments you may have on our telesales customer service

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4. Pplease provide your name and Practice details

Your name:

Practice name:

Postal Code: *

Email or telephone:

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5. Would you like to read the terms and conditions of the Prize Draw?

Yes