2019 HMA Implementation Survey - Taco Time 020470

HMA Implementation Survey - Taco Time 020470

HMA is committed to monitoring the quality of the services and products we provide as part of our ongoing improvement process. These results are an integral part of HMA’s Account Team evaluations, annual reviews and help improve the service level offered to you, Taco Time, our valued client. In that effort, please take a few minutes to complete this brief survey regarding your experience with the implementation of Taco Time by HMA.

Survey results will be tabulated by an impartial analyst and individual comments will be provided to each team member, Brad Porter, Sr. Sales Executive and Zack Morin, Account Manager, anonymously. We welcome all feedback and appreciate your honesty. Thank you in advance for your time.

Best Regards,

HMA

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* 1. Did you feel there was a smooth transition between your HMA Salesperson and HMA Client Services team?

Yes

N/A

Comments (optional)

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* 2. Were the implementation steps and timeframes clearly communicated?

Yes

Comments (optional)

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* 3. Do you feel your team was responsive and listened to your needs throughout the implementation process?

Yes

Comments (optional)

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* 4. How would you rate our ability to effectively communicate and implement your group in the following areas?

	Excellent	Good	Average	Below Average	N/A
Accounting	Accounting Excellent	Accounting Good	Accounting Average	Accounting Below Average	Accounting N/A
Benefit Design	Benefit Design Excellent	Benefit Design Good	Benefit Design Average	Benefit Design Below Average	Benefit Design N/A
Compliance	Compliance Excellent	Compliance Good	Compliance Average	Compliance Below Average	Compliance N/A
Enrollment	Enrollment Excellent	Enrollment Good	Enrollment Average	Enrollment Below Average	Enrollment N/A
Health Services	Health Services Excellent	Health Services Good	Health Services Average	Health Services Below Average	Health Services N/A
FSA/HSA/HDHP	FSA/HSA/HDHP Excellent	FSA/HSA/HDHP Good	FSA/HSA/HDHP Average	FSA/HSA/HDHP Below Average	FSA/HSA/HDHP N/A
Pharmacy Management	Pharmacy Management Excellent	Pharmacy Management Good	Pharmacy Management Average	Pharmacy Management Below Average	Pharmacy Management N/A
Reporting	Reporting Excellent	Reporting Good	Reporting Average	Reporting Below Average	Reporting N/A
Open Enrollment Material	Open Enrollment Material Excellent	Open Enrollment Material Good	Open Enrollment Material Average	Open Enrollment Material Below Average	Open Enrollment Material N/A

Comments (optional)

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* 5. Please rate the quality of the Sales Executive and Account Management team in the following areas:

	Excellent	Good	Average	Below Average	N/A
How organized was the process?	How organized was the process? Excellent	How organized was the process? Good	How organized was the process? Average	How organized was the process? Below Average	How organized was the process? N/A
Knowledge of the team	Knowledge of the team Excellent	Knowledge of the team Good	Knowledge of the team Average	Knowledge of the team Below Average	Knowledge of the team N/A
Reliability of the team	Reliability of the team Excellent	Reliability of the team Good	Reliability of the team Average	Reliability of the team Below Average	Reliability of the team N/A
Confidence of the team	Confidence of the team Excellent	Confidence of the team Good	Confidence of the team Average	Confidence of the team Below Average	Confidence of the team N/A
How easy was the team to work with?	How easy was the team to work with? Excellent	How easy was the team to work with? Good	How easy was the team to work with? Average	How easy was the team to work with? Below Average	How easy was the team to work with? N/A

Comments (optional)

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* 6. Overall, how would you rate your implementation experience?

	Wow'd	Happy	Satisfied	Disappointed	N/A
Implementation	Implementation Wow'd	Implementation Happy	Implementation Satisfied	Implementation Disappointed	Implementation N/A

Comments (optional)

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* 7. Do you have any suggestions on how HMA could improve our implementation process?

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* 8. Would you be a reference for HMA to others?

Yes

Comments (optional)

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* 9. A member of our Senior Management Team would like to call to welcome you and discuss your experience with our team thus far. Please provide your name and phone number so we may contact you.

Name

Phone Number

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* 10. May HMA share your comments publicly?

Yes - without attribution to me.

Yes - With attribution to me.

No - do not share my comments publicly.