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* 1. What vendor provided the autoclave/sterilizer service?

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* 2. Did the vendor come to service the autoclave/sterilizer within the expected time frame?

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* 3. What was the actual on-site vendor response time?

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* 4. How long did the service take?

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* 5. Did the vendor resolve the service issue for the autoclave/sterilizer in the first visit?

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* 6. Would this vendor be your first choice of autoclave/sterilizer servicing vendor the next time you require service?

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* 7. Why did you select this vendor? (Please select all that apply)

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* 8. What brand of autoclave/sterilizer did you have serviced?

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* 9. What size autoclave/sterilizer did you have serviced?

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* 10. What type of service was done?

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* 11. How much did the service cost?

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* 12. What was the rate per hour for the labor?

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* 13. What was included in the cost of the service? (Please select all that apply)

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* 14. If you used SAP to place your service order, please provide the shopping cart number.

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* 15. Provide any additional feedback you wish to include in this survey.

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