Tax Practitioner Interaction Survey

The North Carolina Department of Revenue needs your advice! Since tax practitioners regularly contact the Department for services, we need your help in identifying areas where we need improvement. Please take a few minutes to help us in improving our services!

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* 1. What was the representative's name or agent ID?

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* 2. What method did you use to contact us?

Called Tax Practitioner Priority Service Line

Called local service center

Called 1-877-252-3052

Mailed

Visited local service center

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* 3. What letter grade would you give our representative in the following areas?

	A	B	C	D	F
Professionalism	Professionalism A	Professionalism B	Professionalism C	Professionalism D	Professionalism F
Knowledgeable	Knowledgeable A	Knowledgeable B	Knowledgeable C	Knowledgeable D	Knowledgeable F
Friendliness	Friendliness A	Friendliness B	Friendliness C	Friendliness D	Friendliness F
Eager to help	Eager to help A	Eager to help B	Eager to help C	Eager to help D	Eager to help F

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* 4. What letter grade would you give our response?

	A	B	C	D	F
Accurate	Accurate A	Accurate B	Accurate C	Accurate D	Accurate F
Consistent	Consistent A	Consistent B	Consistent C	Consistent D	Consistent F
Complete	Complete A	Complete B	Complete C	Complete D	Complete F
Understandable	Understandable A	Understandable B	Understandable C	Understandable D	Understandable F
Timely	Timely A	Timely B	Timely C	Timely D	Timely F

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* 5. What letter grade would you give our accessiblity?

	A	B	C	D	F
*	* A	* B	* C	* D	* F

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* 6. What letter grade would you give our representative in understanding your needs?

	A	B	C	D	F
*	* A	* B	* C	* D	* F

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* 7. Select a letter grade below to rate your satisfaction with your wait time before speaking to a representative.

	A	B	C	D	F
*	* A	* B	* C	* D	* F

Tax Practitioner Interaction Survey

Question Title

* 1. What was the representative's name or agent ID?

Question Title

* 2. What method did you use to contact us?

Question Title

* 3. What letter grade would you give our representative in the following areas?

Question Title

* 4. What letter grade would you give our response?

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* 5. What letter grade would you give our accessiblity?

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* 6. What letter grade would you give our representative in understanding your needs?

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* 7. Select a letter grade below to rate your satisfaction with your wait time before speaking to a representative.

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* 8. In your opinion, what changes do we need to make to improve customer service?

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* 9. Do you have any other comments, questions, or concerns about our customer service?