MS.GOV User Survey

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* 1. Why were you visiting MS.GOV today? What specific information were you looking for?

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* 2. Did you find the information or services you were looking for?

Yes

Unsure

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* 3. How difficult or easy do you think the MS.GOV website is to use?

Easy

Somewhat Easy

Somewhat Difficult

Difficult

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* 4. How often do you visit this site?

Daily

Weekly

Monthly

Less Than Monthly

First Time Visitor

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* 5. Are you a resident of Mississippi?

Yes

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* 6. What is your age group?

Under 18

19-29

30-44

45-59

60 and Over

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* 7. What is the highest level of school you have completed or the highest degree you have received?

Less than high school degree

High school degree or equivalent (e.g., GED)

Some college but no degree

Associate degree

Bachelor degree

Graduate degree

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* 8. Which of the following categories best describes your employment status?

Employed, working 1-39 hours per week

Employed, working 40 or more hours per week

Not employed, looking for work

Not employed, NOT looking for work

Retired

Disabled, not able to work

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* 9. What is your internet connection speed where you are most often online?

Dial Up

DSL

Cable

Fast Connection at Work

Mobile

Not Sure

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* 10. What browser/version are you using to view the site?

Internet Explorer 11

Internet Explorer 10

Internet Explorer 9

Internet Explorer 8

Chrome

Firefox

Safari

Opera

Edge

Not Sure

Other (please specify)

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* 11. What operating system are you using?

Windows 11

Windows 10

Windows 8

Windows 7

Windows Vista

MAC OS X

Not Sure

Other (please specify)

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* 12. Which of the mobile devices below do you use to access the internet? Please mark the frequency in which you use them.

	Exclusively	Most Often	Occasionally	Rarely	Never	N/A
Smartphone	Smartphone Exclusively	Smartphone Most Often	Smartphone Occasionally	Smartphone Rarely	Smartphone Never	Smartphone N/A
Tablet	Tablet Exclusively	Tablet Most Often	Tablet Occasionally	Tablet Rarely	Tablet Never	Tablet N/A
Ebook Reader	Ebook Reader Exclusively	Ebook Reader Most Often	Ebook Reader Occasionally	Ebook Reader Rarely	Ebook Reader Never	Ebook Reader N/A
Handheld Gaming Console	Handheld Gaming Console Exclusively	Handheld Gaming Console Most Often	Handheld Gaming Console Occasionally	Handheld Gaming Console Rarely	Handheld Gaming Console Never	Handheld Gaming Console N/A
Smart TV	Smart TV Exclusively	Smart TV Most Often	Smart TV Occasionally	Smart TV Rarely	Smart TV Never	Smart TV N/A

Other (please specify)

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* 13. What type of information or services would you like to see on this site? Examples: information about specific counties, a New Residents Guide, listing of farmers markets and related events.

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* 14. Are you a state government employee?

Yes

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* 15. Please rate the portal features below:

	Dislike it	It's ok	Like It	Love it	N/A
Responsive and Scalable Site Design	Responsive and Scalable Site Design Dislike it	Responsive and Scalable Site Design It's ok	Responsive and Scalable Site Design Like It	Responsive and Scalable Site Design Love it	Responsive and Scalable Site Design N/A
Site Wide Language Translation	Site Wide Language Translation Dislike it	Site Wide Language Translation It's ok	Site Wide Language Translation Like It	Site Wide Language Translation Love it	Site Wide Language Translation N/A
Site Wide Live Search Feature	Site Wide Live Search Feature Dislike it	Site Wide Live Search Feature It's ok	Site Wide Live Search Feature Like It	Site Wide Live Search Feature Love it	Site Wide Live Search Feature N/A
Mobile Chat with MS.GOV for iPhone	Mobile Chat with MS.GOV for iPhone Dislike it	Mobile Chat with MS.GOV for iPhone It's ok	Mobile Chat with MS.GOV for iPhone Like It	Mobile Chat with MS.GOV for iPhone Love it	Mobile Chat with MS.GOV for iPhone N/A
Service Directory	Service Directory Dislike it	Service Directory It's ok	Service Directory Like It	Service Directory Love it	Service Directory N/A
Ability to Connect with State Elected Officials	Ability to Connect with State Elected Officials Dislike it	Ability to Connect with State Elected Officials It's ok	Ability to Connect with State Elected Officials Like It	Ability to Connect with State Elected Officials Love it	Ability to Connect with State Elected Officials N/A
Ability to Connect to Live Online Help	Ability to Connect to Live Online Help Dislike it	Ability to Connect to Live Online Help It's ok	Ability to Connect to Live Online Help Like It	Ability to Connect to Live Online Help Love it	Ability to Connect to Live Online Help N/A
Covid Resources	Covid Resources Dislike it	Covid Resources It's ok	Covid Resources Like It	Covid Resources Love it	Covid Resources N/A
Agency Directory	Agency Directory Dislike it	Agency Directory It's ok	Agency Directory Like It	Agency Directory Love it	Agency Directory N/A
Accessibility Controls	Accessibility Controls Dislike it	Accessibility Controls It's ok	Accessibility Controls Like It	Accessibility Controls Love it	Accessibility Controls N/A
Overall Visual Design of Site	Overall Visual Design of Site Dislike it	Overall Visual Design of Site It's ok	Overall Visual Design of Site Like It	Overall Visual Design of Site Love it	Overall Visual Design of Site N/A
Overall Information Organization of Site	Overall Information Organization of Site Dislike it	Overall Information Organization of Site It's ok	Overall Information Organization of Site Like It	Overall Information Organization of Site Love it	Overall Information Organization of Site N/A
Transparency of State Statistics	Transparency of State Statistics Dislike it	Transparency of State Statistics It's ok	Transparency of State Statistics Like It	Transparency of State Statistics Love it	Transparency of State Statistics N/A

Other (please specify)

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* 16. Please let us know why you disliked any of the features of the site. Knowing specifically why a user's experience with MS.GOV was unsatisfying helps us to correct these issues and improve the site. Please let us know if your issue was with MS.GOV or with a state agency website.

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* 1. Why were you visiting MS.GOV today? What specific information were you looking for?

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* 2. Did you find the information or services you were looking for?

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* 3. How difficult or easy do you think the MS.GOV website is to use?

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* 4. How often do you visit this site?

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* 5. Are you a resident of Mississippi?

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* 6. What is your age group?

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* 7. What is the highest level of school you have completed or the highest degree you have received?

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* 8. Which of the following categories best describes your employment status?

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* 9. What is your internet connection speed where you are most often online?

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* 10. What browser/version are you using to view the site?

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* 11. What operating system are you using?

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* 12. Which of the mobile devices below do you use to access the internet? Please mark the frequency in which you use them.

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* 13. What type of information or services would you like to see on this site? Examples: information about specific counties, a New Residents Guide, listing of farmers markets and related events.

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* 14. Are you a state government employee?

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* 15. Please rate the portal features below:

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* 16. Please let us know why you disliked any of the features of the site. Knowing specifically why a user's experience with MS.GOV was unsatisfying helps us to correct these issues and improve the site. Please let us know if your issue was with MS.GOV or with a state agency website.

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* 17. Do you have any other comments or suggestions in regards to this site?