Snapshotz |
How Does Your Call Centre Rate?
The Snapshotz Online comparator is designed to serve as a guide for contact centre management to get a view quick view of where their centre sits vis-à-vis other centres in the same vertical worldwide.
The comparator is drawn from data across the 500 plus centres that use Snapshotz as an audit and benchmarking tool.
Snapshotz Online contains over 700 plus data points and provides a holistic approach for assessing and managing a contact centre. Whilst a summary report amongst more detailed reports are available when the tool is used, this comparator only uses 8 of a potential of 30 key elements to summarise the Snapshotz scores achieved by Best Practice Centres (the top 25% of users of the Snapshotz tool).
How to use the comparator.
Step 1: Please confirm your vertical industry you belong to (10 seconds approx)
Step 2: Complete the self assessment (30 seconds approx)
Step 3: Let us know who you are so we can send you the comparator results via email.
You will receive the results within 24 hours of your submission.
The comparator is drawn from data across the 500 plus centres that use Snapshotz as an audit and benchmarking tool.
Snapshotz Online contains over 700 plus data points and provides a holistic approach for assessing and managing a contact centre. Whilst a summary report amongst more detailed reports are available when the tool is used, this comparator only uses 8 of a potential of 30 key elements to summarise the Snapshotz scores achieved by Best Practice Centres (the top 25% of users of the Snapshotz tool).
How to use the comparator.
Step 1: Please confirm your vertical industry you belong to (10 seconds approx)
Step 2: Complete the self assessment (30 seconds approx)
Step 3: Let us know who you are so we can send you the comparator results via email.
You will receive the results within 24 hours of your submission.