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* 1. Were you greeted in a prompt and professional manner?

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* 2. Your overall service experience at our business?

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* 3. The work being completed when promised?

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* 4. Our knowledge and ability to correctly repair and service your vehicle?

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* 5. The recommended work was clearly explained before the job was started?

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* 6. If additional work was necessary, were you consulted first?

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* 7. If given an estimate, was the estimate given for your work request accurate? (within 10%)

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* 8. Would you do business with us in the future?

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* 9. Tell us one thing about our business you would change, provide any comments or suggestions you may have?

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