Human Resource Services Satisfaction Survey Question Title * 1. I am: Faculty/Staff Applicant Retiree Volunteer Other (please specify) Question Title * 2. The service I received that I wish to evaluate in this survey was provided: In Office By Phone By Email By Mail Other (please specify) Question Title * 3. The reason I contacted Human Resource Services was: Employee Benefits Application Process Recruitment/Search Process Supervisory Guidance Leave Immigration/Visa Worker's Compensation Other (please specify) Question Title * 4. Which of the following qualities of the Human Resource Services staff member stood out: (Check all that apply) Knowledgeable Helpful Respectful Disorganized Kept me waiting Gave unclear answers Other (please specify) Question Title * 5. Was your issue resolved? Yes No Question Title * 6. If your issue was not resolved, did the Human Resource Services staff member: Direct you to another source for assistance Offer a full explanation Offer to follow up and contact you Leave you feeling dissatisfied Other (please specify) Question Title * 7. In evaluating your most recent experience with Human Resource Services, was the quality of service: Superior Satisfactory Average Unsatisfactory Poor Please provide specifics Question Title * 8. In order for us to better serve you, what suggestions do you have for our improvement? Next