Remote Reference Survey

1. Remote Reference Survey

In order to successfully evaluate and implement changes to OCPL's remote reference services, we need your feedback.

Please take a few minutes of your time to answer the following questions.

In answering the questions, be sure to add comments where indicated. Your responses are important to us. Thanks again!

Question Title

* 1. How frequently do you TELEPHONE your library with a reference question?

Often. 1/week or more

Occasionally. 1/month

Seldom. 1-2 times/year

Never. I didn't know I could call the library with a reference question.

Never. I am not interested in this service.

Question Title

* 2. How frequently do you EMAIL the library with a reference question?

Often. 1/week or more

Occasionally. 1/month

Seldom. 1-2 times/year

Never. I didn't know I could email the library with a reference question.

Never. I am not interested in this service.

Question Title

* 3. How frequently do you use OCPL's ASKUS 24/7 CHAT reference service?

Often. 1/week or more

Occasionally. 1/month

Seldom. 1-2 times/year

Never. I didn't know I could chat with a librarian to get reference assistance 24/7.

Never. I am not interested in this service.

Question Title

* 4. How frequently do you use the INFO2GO TEXT A LIBRARIAN service?

Often. 1/week or more

Occasionally. 1/month

Seldom. 1-2 times/year

Never. I didn't know I could text questions to the library.

Never. I am not interested in this service.

Question Title

* 5. Please rate your satisfaction with any of the remote reference services you have used. Add additional comments in the box provided.

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Have Not Used
Telephone Reference	Telephone Reference Very Satisfied	Telephone Reference Satisfied	Telephone Reference Dissatisfied	Telephone Reference Very Dissatisfied	Telephone Reference Have Not Used
Email Reference	Email Reference Very Satisfied	Email Reference Satisfied	Email Reference Dissatisfied	Email Reference Very Dissatisfied	Email Reference Have Not Used
AskUs 24/7 Chat Reference	AskUs 24/7 Chat Reference Very Satisfied	AskUs 24/7 Chat Reference Satisfied	AskUs 24/7 Chat Reference Dissatisfied	AskUs 24/7 Chat Reference Very Dissatisfied	AskUs 24/7 Chat Reference Have Not Used
Info2go Text Reference	Info2go Text Reference Very Satisfied	Info2go Text Reference Satisfied	Info2go Text Reference Dissatisfied	Info2go Text Reference Very Dissatisfied	Info2go Text Reference Have Not Used

Comments

Question Title

* 6. Which library do you use most frequently? Please select from the pull down list.

	Select your library
Check out items	Check out items Select your library menu
Attend programs	Attend programs Select your library menu
Do research	Do research Select your library menu
Use meeting space	Use meeting space Select your library menu
Use computers/wifi	Use computers/wifi Select your library menu
Other	Other Select your library menu

Question Title

* 7. Please provide any additional comments about the library's services

Question Title

* 8. What is your age range?

Over 65

45-65

30-45

20-30

Under 20

Thank you for completing the survey!