Planning Customer Satisfaction Survey

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* 1. Which office or offices do you have most contact with?

Dingwall

Fort William

Golspie

HQ - Development Management

HQ - Development Plans

Inverness - Kintail House

Kingussie

Portree

Wick

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* 2. How would you rate the service you receive from us?

Excellent

Good

Adequate

Poor

Unacceptable

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* 3. If you answered adequate, poor or unacceptable please tell us why.

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* 4. How would you rate our ongoing performance?

The Service is getting much better

The Service is getting better

The Service is staying the same

The Service is getting worse

The Service is getting much worse

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* 5. If you think our performance is getting worse please tell us why.

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* 6. If you think our performance is getting better please tell us why.

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* 7. How would you rate the following aspects of our work?

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Understanding your requirements	Understanding your requirements Excellent	Understanding your requirements Good	Understanding your requirements Adequate	Understanding your requirements Poor	Understanding your requirements Unacceptable	Understanding your requirements N/A
Communicating clearly and effectively	Communicating clearly and effectively Excellent	Communicating clearly and effectively Good	Communicating clearly and effectively Adequate	Communicating clearly and effectively Poor	Communicating clearly and effectively Unacceptable	Communicating clearly and effectively N/A
Keeping you informed of progress	Keeping you informed of progress Excellent	Keeping you informed of progress Good	Keeping you informed of progress Adequate	Keeping you informed of progress Poor	Keeping you informed of progress Unacceptable	Keeping you informed of progress N/A
Meeting timescales	Meeting timescales Excellent	Meeting timescales Good	Meeting timescales Adequate	Meeting timescales Poor	Meeting timescales Unacceptable	Meeting timescales N/A
Working with you	Working with you Excellent	Working with you Good	Working with you Adequate	Working with you Poor	Working with you Unacceptable	Working with you N/A
Providing value for money	Providing value for money Excellent	Providing value for money Good	Providing value for money Adequate	Providing value for money Poor	Providing value for money Unacceptable	Providing value for money N/A
Responding promptly to problems	Responding promptly to problems Excellent	Responding promptly to problems Good	Responding promptly to problems Adequate	Responding promptly to problems Poor	Responding promptly to problems Unacceptable	Responding promptly to problems N/A

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* 8. If you have any suggestions regarding how we could improve our service, please enter them in the box below.

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* 9. If you would be willing to participate in more research about our service please enter your contact details below.

Name:

email address:

Phone number: