ITIC 2012 - 2013 Global Server Hardware & Server OS Reliability Survey 1. Default Section Question Title * 1. Which option best describes the industry of your primary business operations? Academic (University) Accounting Advertising Aerospace Automotive Banking Broadband provider Carrier Chemicals Construction Consulting Consumer products Communications Defense Education (K through 12) Energy Engineering Electronics Finance Food Processing Gaming Geological Research Government Grocery Healthcare High Technology (hardware) High Technology (software, virtualization & cloud) High Technology (WAN infrastructure/Unified Communications) Hospital Hotel Insurance IT/Technology Services Provider Law Enforcement Legal Manufacturing Media & Entertainment Metals Municipality/Municipal Agency News Organization Non-Profit Oil Pharmaceuticals Real Estate Retail Sales Software Development Sports organization Telecommunications Transportation Travel Utility Weather Question Title * 2. What is your title/function? Network administrator IT Manager Independent Consultant/System Integrator Director/VP of IT Software developer Physical plant facilities manager Telecom manager Chief Technology Officer (CTO) Chief Information Officer (CIO) Chief Executive Officer (CEO) Chief Operating Officer (COO) Other (please specify) Question Title * 3. How many servers are in use in your organization? 1 to 10 11 to 20 21 to 30 31 to 50 51 to 100 101 to 250 251 to 500 501 to 1,000 More than 1,000 Question Title * 4. How long does it take to apply patches overall? Patch is applied automatically Less than 15 minutes 15 to 30 minutes 31 to 60 minutes 1 to 2 hours 2 to 4 hours More than 4 hours Question Title * 5. Does your IT department use Group Policy to apply Patches? Yes No Sometimes Most of the time Rarely Question Title * 6. Does your IT department apply patches manually? Yes, all the time No Sometimes Most of the time (>60 percent) Occasionally (< 10x annually) Only when it's absolutely necessary Question Title * 7. Estimate the amount of time IT managers spend applying patches manually (excluding PLANNED Group Policy Patches) 1 to 5 minutes 6 to 10 minutes 11 to 20 minutes 21 to 30 minutes 31 to 40 minutes 41 to 50 minutes 51 to 60 minutes 1 to 2 hours 2 to 3 hours 3 to 4 hours More than 4 hours Not Applicable Question Title * 8. How many times do you reboot your server OS, including planned reboots to perform operations like adding or reconfiguring system resources? (Select all that Apply) Daily Once a week Several times a week Once a month Several times a month Quarterly Once or twice a year Rarely Never Windows Server 2003 Windows Server 2003 Daily Windows Server 2003 Once a week Windows Server 2003 Several times a week Windows Server 2003 Once a month Windows Server 2003 Several times a month Windows Server 2003 Quarterly Windows Server 2003 Once or twice a year Windows Server 2003 Rarely Windows Server 2003 Never Windows Server 2008 Windows Server 2008 Daily Windows Server 2008 Once a week Windows Server 2008 Several times a week Windows Server 2008 Once a month Windows Server 2008 Several times a month Windows Server 2008 Quarterly Windows Server 2008 Once or twice a year Windows Server 2008 Rarely Windows Server 2008 Never Windows Server 2008 R2 Windows Server 2008 R2 Daily Windows Server 2008 R2 Once a week Windows Server 2008 R2 Several times a week Windows Server 2008 R2 Once a month Windows Server 2008 R2 Several times a month Windows Server 2008 R2 Quarterly Windows Server 2008 R2 Once or twice a year Windows Server 2008 R2 Rarely Windows Server 2008 R2 Never Apple Mac OS X 10.x Apple Mac OS X 10.x Daily Apple Mac OS X 10.x Once a week Apple Mac OS X 10.x Several times a week Apple Mac OS X 10.x Once a month Apple Mac OS X 10.x Several times a month Apple Mac OS X 10.x Quarterly Apple Mac OS X 10.x Once or twice a year Apple Mac OS X 10.x Rarely Apple Mac OS X 10.x Never HP UX 11i v3 HP UX 11i v3 Daily HP UX 11i v3 Once a week HP UX 11i v3 Several times a week HP UX 11i v3 Once a month HP UX 11i v3 Several times a month HP UX 11i v3 Quarterly HP UX 11i v3 Once or twice a year HP UX 11i v3 Rarely HP UX 11i v3 Never IBM AIX 5.3 IBM AIX 5.3 Daily IBM AIX 5.3 Once a week IBM AIX 5.3 Several times a week IBM AIX 5.3 Once a month IBM AIX 5.3 Several times a month IBM AIX 5.3 Quarterly IBM AIX 5.3 Once or twice a year IBM AIX 5.3 Rarely IBM AIX 5.3 Never IBM AIX 6.1 IBM AIX 6.1 Daily IBM AIX 6.1 Once a week IBM AIX 6.1 Several times a week IBM AIX 6.1 Once a month IBM AIX 6.1 Several times a month IBM AIX 6.1 Quarterly IBM AIX 6.1 Once or twice a year IBM AIX 6.1 Rarely IBM AIX 6.1 Never IBM AIX 7.1 IBM AIX 7.1 Daily IBM AIX 7.1 Once a week IBM AIX 7.1 Several times a week IBM AIX 7.1 Once a month IBM AIX 7.1 Several times a month IBM AIX 7.1 Quarterly IBM AIX 7.1 Once or twice a year IBM AIX 7.1 Rarely IBM AIX 7.1 Never Red Hat Enterprise Linux 5.x Red Hat Enterprise Linux 5.x Daily Red Hat Enterprise Linux 5.x Once a week Red Hat Enterprise Linux 5.x Several times a week Red Hat Enterprise Linux 5.x Once a month Red Hat Enterprise Linux 5.x Several times a month Red Hat Enterprise Linux 5.x Quarterly Red Hat Enterprise Linux 5.x Once or twice a year Red Hat Enterprise Linux 5.x Rarely Red Hat Enterprise Linux 5.x Never Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 6.x Daily Red Hat Enterprise Linux 6.x Once a week Red Hat Enterprise Linux 6.x Several times a week Red Hat Enterprise Linux 6.x Once a month Red Hat Enterprise Linux 6.x Several times a month Red Hat Enterprise Linux 6.x Quarterly Red Hat Enterprise Linux 6.x Once or twice a year Red Hat Enterprise Linux 6.x Rarely Red Hat Enterprise Linux 6.x Never Oracle SPARC 10 Oracle SPARC 10 Daily Oracle SPARC 10 Once a week Oracle SPARC 10 Several times a week Oracle SPARC 10 Once a month Oracle SPARC 10 Several times a month Oracle SPARC 10 Quarterly Oracle SPARC 10 Once or twice a year Oracle SPARC 10 Rarely Oracle SPARC 10 Never Oracle SPARC 11 Oracle SPARC 11 Daily Oracle SPARC 11 Once a week Oracle SPARC 11 Several times a week Oracle SPARC 11 Once a month Oracle SPARC 11 Several times a month Oracle SPARC 11 Quarterly Oracle SPARC 11 Once or twice a year Oracle SPARC 11 Rarely Oracle SPARC 11 Never SUSE Linux Enterprise 10 SUSE Linux Enterprise 10 Daily SUSE Linux Enterprise 10 Once a week SUSE Linux Enterprise 10 Several times a week SUSE Linux Enterprise 10 Once a month SUSE Linux Enterprise 10 Several times a month SUSE Linux Enterprise 10 Quarterly SUSE Linux Enterprise 10 Once or twice a year SUSE Linux Enterprise 10 Rarely SUSE Linux Enterprise 10 Never SUSE Linux Enterprise 11 SUSE Linux Enterprise 11 Daily SUSE Linux Enterprise 11 Once a week SUSE Linux Enterprise 11 Several times a week SUSE Linux Enterprise 11 Once a month SUSE Linux Enterprise 11 Several times a month SUSE Linux Enterprise 11 Quarterly SUSE Linux Enterprise 11 Once or twice a year SUSE Linux Enterprise 11 Rarely SUSE Linux Enterprise 11 Never Debian 5 Debian 5 Daily Debian 5 Once a week Debian 5 Several times a week Debian 5 Once a month Debian 5 Several times a month Debian 5 Quarterly Debian 5 Once or twice a year Debian 5 Rarely Debian 5 Never Debian 6 Debian 6 Daily Debian 6 Once a week Debian 6 Several times a week Debian 6 Once a month Debian 6 Several times a month Debian 6 Quarterly Debian 6 Once or twice a year Debian 6 Rarely Debian 6 Never Ubuntu 10 Ubuntu 10 Daily Ubuntu 10 Once a week Ubuntu 10 Several times a week Ubuntu 10 Once a month Ubuntu 10 Several times a month Ubuntu 10 Quarterly Ubuntu 10 Once or twice a year Ubuntu 10 Rarely Ubuntu 10 Never Ubuntu 11 Ubuntu 11 Daily Ubuntu 11 Once a week Ubuntu 11 Several times a week Ubuntu 11 Once a month Ubuntu 11 Several times a month Ubuntu 11 Quarterly Ubuntu 11 Once or twice a year Ubuntu 11 Rarely Ubuntu 11 Never Other (please specify) Question Title * 9. How many UNPLANNED Tier 1 outages does your firm experience per server per annum on each of the following platforms? NOTE: ITIC defines Tier 1 outages as minor occurrences that last from one minute to approximately 30 minutes. Tier 1 outages do not result in any data loss or widespread disruption of network operations <1 1 2 3 4 5 6 7 to 12 More than 12 Windows Server 2003 Windows Server 2003 <1 Windows Server 2003 1 Windows Server 2003 2 Windows Server 2003 3 Windows Server 2003 4 Windows Server 2003 5 Windows Server 2003 6 Windows Server 2003 7 to 12 Windows Server 2003 More than 12 Windows Server 2008 Windows Server 2008 <1 Windows Server 2008 1 Windows Server 2008 2 Windows Server 2008 3 Windows Server 2008 4 Windows Server 2008 5 Windows Server 2008 6 Windows Server 2008 7 to 12 Windows Server 2008 More than 12 Windows Server 2008 R2 Windows Server 2008 R2 <1 Windows Server 2008 R2 1 Windows Server 2008 R2 2 Windows Server 2008 R2 3 Windows Server 2008 R2 4 Windows Server 2008 R2 5 Windows Server 2008 R2 6 Windows Server 2008 R2 7 to 12 Windows Server 2008 R2 More than 12 Apple Mac OS X 10.x Apple Mac OS X 10.x <1 Apple Mac OS X 10.x 1 Apple Mac OS X 10.x 2 Apple Mac OS X 10.x 3 Apple Mac OS X 10.x 4 Apple Mac OS X 10.x 5 Apple Mac OS X 10.x 6 Apple Mac OS X 10.x 7 to 12 Apple Mac OS X 10.x More than 12 Red Hat Enterprise Linux 5 Red Hat Enterprise Linux 5 <1 Red Hat Enterprise Linux 5 1 Red Hat Enterprise Linux 5 2 Red Hat Enterprise Linux 5 3 Red Hat Enterprise Linux 5 4 Red Hat Enterprise Linux 5 5 Red Hat Enterprise Linux 5 6 Red Hat Enterprise Linux 5 7 to 12 Red Hat Enterprise Linux 5 More than 12 Red Hat Enterprise Linux 6 Red Hat Enterprise Linux 6 <1 Red Hat Enterprise Linux 6 1 Red Hat Enterprise Linux 6 2 Red Hat Enterprise Linux 6 3 Red Hat Enterprise Linux 6 4 Red Hat Enterprise Linux 6 5 Red Hat Enterprise Linux 6 6 Red Hat Enterprise Linux 6 7 to 12 Red Hat Enterprise Linux 6 More than 12 SUSE Linux Enterprise 10 SUSE Linux Enterprise 10 <1 SUSE Linux Enterprise 10 1 SUSE Linux Enterprise 10 2 SUSE Linux Enterprise 10 3 SUSE Linux Enterprise 10 4 SUSE Linux Enterprise 10 5 SUSE Linux Enterprise 10 6 SUSE Linux Enterprise 10 7 to 12 SUSE Linux Enterprise 10 More than 12 SuSE Linux Enterprise 11 SuSE Linux Enterprise 11 <1 SuSE Linux Enterprise 11 1 SuSE Linux Enterprise 11 2 SuSE Linux Enterprise 11 3 SuSE Linux Enterprise 11 4 SuSE Linux Enterprise 11 5 SuSE Linux Enterprise 11 6 SuSE Linux Enterprise 11 7 to 12 SuSE Linux Enterprise 11 More than 12 Debian GNU/Linux 5 or 6 Debian GNU/Linux 5 or 6 <1 Debian GNU/Linux 5 or 6 1 Debian GNU/Linux 5 or 6 2 Debian GNU/Linux 5 or 6 3 Debian GNU/Linux 5 or 6 4 Debian GNU/Linux 5 or 6 5 Debian GNU/Linux 5 or 6 6 Debian GNU/Linux 5 or 6 7 to 12 Debian GNU/Linux 5 or 6 More than 12 Ubuntu Server 9 or 10 Ubuntu Server 9 or 10 <1 Ubuntu Server 9 or 10 1 Ubuntu Server 9 or 10 2 Ubuntu Server 9 or 10 3 Ubuntu Server 9 or 10 4 Ubuntu Server 9 or 10 5 Ubuntu Server 9 or 10 6 Ubuntu Server 9 or 10 7 to 12 Ubuntu Server 9 or 10 More than 12 HP UX 11i v3 HP UX 11i v3 <1 HP UX 11i v3 1 HP UX 11i v3 2 HP UX 11i v3 3 HP UX 11i v3 4 HP UX 11i v3 5 HP UX 11i v3 6 HP UX 11i v3 7 to 12 HP UX 11i v3 More than 12 IBM AIX V5.3 IBM AIX V5.3 <1 IBM AIX V5.3 1 IBM AIX V5.3 2 IBM AIX V5.3 3 IBM AIX V5.3 4 IBM AIX V5.3 5 IBM AIX V5.3 6 IBM AIX V5.3 7 to 12 IBM AIX V5.3 More than 12 IBM AIX 6.1 IBM AIX 6.1 <1 IBM AIX 6.1 1 IBM AIX 6.1 2 IBM AIX 6.1 3 IBM AIX 6.1 4 IBM AIX 6.1 5 IBM AIX 6.1 6 IBM AIX 6.1 7 to 12 IBM AIX 6.1 More than 12 IBM AIX 7.1 IBM AIX 7.1 <1 IBM AIX 7.1 1 IBM AIX 7.1 2 IBM AIX 7.1 3 IBM AIX 7.1 4 IBM AIX 7.1 5 IBM AIX 7.1 6 IBM AIX 7.1 7 to 12 IBM AIX 7.1 More than 12 Oracle Solaris 10 (SPARC) Oracle Solaris 10 (SPARC) <1 Oracle Solaris 10 (SPARC) 1 Oracle Solaris 10 (SPARC) 2 Oracle Solaris 10 (SPARC) 3 Oracle Solaris 10 (SPARC) 4 Oracle Solaris 10 (SPARC) 5 Oracle Solaris 10 (SPARC) 6 Oracle Solaris 10 (SPARC) 7 to 12 Oracle Solaris 10 (SPARC) More than 12 Oracle Solaris 10 (x86) Oracle Solaris 10 (x86) <1 Oracle Solaris 10 (x86) 1 Oracle Solaris 10 (x86) 2 Oracle Solaris 10 (x86) 3 Oracle Solaris 10 (x86) 4 Oracle Solaris 10 (x86) 5 Oracle Solaris 10 (x86) 6 Oracle Solaris 10 (x86) 7 to 12 Oracle Solaris 10 (x86) More than 12 Other (please specify) Question Title * 10. How many Tier 2 outages does your firm experience per server/per annum on each of the following platforms? (Select ALL that apply). NOTE: ITIC defines Tier 2 outages as moderate severity. Tier 2 outages typically cause downtime for dependent users of 1 to 4 hours duration. Tier 2 outages include possible or partial disruption of some applications and network operations. Tier 2 outages require 1 or more network administrators to perform remediation. <1 1 2 3 4 5 6 7 to 12 More than 12 Windows Server 2003 Windows Server 2003 <1 Windows Server 2003 1 Windows Server 2003 2 Windows Server 2003 3 Windows Server 2003 4 Windows Server 2003 5 Windows Server 2003 6 Windows Server 2003 7 to 12 Windows Server 2003 More than 12 Windows Server 2008 Windows Server 2008 <1 Windows Server 2008 1 Windows Server 2008 2 Windows Server 2008 3 Windows Server 2008 4 Windows Server 2008 5 Windows Server 2008 6 Windows Server 2008 7 to 12 Windows Server 2008 More than 12 Windows Server 2008 R2 Windows Server 2008 R2 <1 Windows Server 2008 R2 1 Windows Server 2008 R2 2 Windows Server 2008 R2 3 Windows Server 2008 R2 4 Windows Server 2008 R2 5 Windows Server 2008 R2 6 Windows Server 2008 R2 7 to 12 Windows Server 2008 R2 More than 12 Apple Mac OS X 10.x Apple Mac OS X 10.x <1 Apple Mac OS X 10.x 1 Apple Mac OS X 10.x 2 Apple Mac OS X 10.x 3 Apple Mac OS X 10.x 4 Apple Mac OS X 10.x 5 Apple Mac OS X 10.x 6 Apple Mac OS X 10.x 7 to 12 Apple Mac OS X 10.x More than 12 Red Hat Enterprise Linux 5 Red Hat Enterprise Linux 5 <1 Red Hat Enterprise Linux 5 1 Red Hat Enterprise Linux 5 2 Red Hat Enterprise Linux 5 3 Red Hat Enterprise Linux 5 4 Red Hat Enterprise Linux 5 5 Red Hat Enterprise Linux 5 6 Red Hat Enterprise Linux 5 7 to 12 Red Hat Enterprise Linux 5 More than 12 Red Hat Enterprise Linux 6 Red Hat Enterprise Linux 6 <1 Red Hat Enterprise Linux 6 1 Red Hat Enterprise Linux 6 2 Red Hat Enterprise Linux 6 3 Red Hat Enterprise Linux 6 4 Red Hat Enterprise Linux 6 5 Red Hat Enterprise Linux 6 6 Red Hat Enterprise Linux 6 7 to 12 Red Hat Enterprise Linux 6 More than 12 SuSE Linux Enterprise Server 10 SuSE Linux Enterprise Server 10 <1 SuSE Linux Enterprise Server 10 1 SuSE Linux Enterprise Server 10 2 SuSE Linux Enterprise Server 10 3 SuSE Linux Enterprise Server 10 4 SuSE Linux Enterprise Server 10 5 SuSE Linux Enterprise Server 10 6 SuSE Linux Enterprise Server 10 7 to 12 SuSE Linux Enterprise Server 10 More than 12 SuSE Linux Enterprise Server 11 SuSE Linux Enterprise Server 11 <1 SuSE Linux Enterprise Server 11 1 SuSE Linux Enterprise Server 11 2 SuSE Linux Enterprise Server 11 3 SuSE Linux Enterprise Server 11 4 SuSE Linux Enterprise Server 11 5 SuSE Linux Enterprise Server 11 6 SuSE Linux Enterprise Server 11 7 to 12 SuSE Linux Enterprise Server 11 More than 12 Debian GNU/Linux 5 or 6 Debian GNU/Linux 5 or 6 <1 Debian GNU/Linux 5 or 6 1 Debian GNU/Linux 5 or 6 2 Debian GNU/Linux 5 or 6 3 Debian GNU/Linux 5 or 6 4 Debian GNU/Linux 5 or 6 5 Debian GNU/Linux 5 or 6 6 Debian GNU/Linux 5 or 6 7 to 12 Debian GNU/Linux 5 or 6 More than 12 Ubuntu Server 9 or 10 Ubuntu Server 9 or 10 <1 Ubuntu Server 9 or 10 1 Ubuntu Server 9 or 10 2 Ubuntu Server 9 or 10 3 Ubuntu Server 9 or 10 4 Ubuntu Server 9 or 10 5 Ubuntu Server 9 or 10 6 Ubuntu Server 9 or 10 7 to 12 Ubuntu Server 9 or 10 More than 12 HP UX 11 i v3 HP UX 11 i v3 <1 HP UX 11 i v3 1 HP UX 11 i v3 2 HP UX 11 i v3 3 HP UX 11 i v3 4 HP UX 11 i v3 5 HP UX 11 i v3 6 HP UX 11 i v3 7 to 12 HP UX 11 i v3 More than 12 IBM AIX v5.3 IBM AIX v5.3 <1 IBM AIX v5.3 1 IBM AIX v5.3 2 IBM AIX v5.3 3 IBM AIX v5.3 4 IBM AIX v5.3 5 IBM AIX v5.3 6 IBM AIX v5.3 7 to 12 IBM AIX v5.3 More than 12 IBM AIX v6.1 IBM AIX v6.1 <1 IBM AIX v6.1 1 IBM AIX v6.1 2 IBM AIX v6.1 3 IBM AIX v6.1 4 IBM AIX v6.1 5 IBM AIX v6.1 6 IBM AIX v6.1 7 to 12 IBM AIX v6.1 More than 12 IBM AIX v7.1 IBM AIX v7.1 <1 IBM AIX v7.1 1 IBM AIX v7.1 2 IBM AIX v7.1 3 IBM AIX v7.1 4 IBM AIX v7.1 5 IBM AIX v7.1 6 IBM AIX v7.1 7 to 12 IBM AIX v7.1 More than 12 Oracle Solaris 10 (SPARC) Oracle Solaris 10 (SPARC) <1 Oracle Solaris 10 (SPARC) 1 Oracle Solaris 10 (SPARC) 2 Oracle Solaris 10 (SPARC) 3 Oracle Solaris 10 (SPARC) 4 Oracle Solaris 10 (SPARC) 5 Oracle Solaris 10 (SPARC) 6 Oracle Solaris 10 (SPARC) 7 to 12 Oracle Solaris 10 (SPARC) More than 12 Oracle Solaris 10 (x86) Oracle Solaris 10 (x86) <1 Oracle Solaris 10 (x86) 1 Oracle Solaris 10 (x86) 2 Oracle Solaris 10 (x86) 3 Oracle Solaris 10 (x86) 4 Oracle Solaris 10 (x86) 5 Oracle Solaris 10 (x86) 6 Oracle Solaris 10 (x86) 7 to 12 Oracle Solaris 10 (x86) More than 12 Other (please specify) Question Title * 11. How many Tier 3 outages does your firm experience per server/per annum on each of the following platforms (Select ALL that apply)? NOTE: ITIC defines Tier 3 outages as the most severe. Tier 3 outages typically cause downtime for dependent users of more than 4 hours. There is widespread disruption of applications and network operations. The firm frequently experiences data loss and requires remediation by a significant portion of the IT department. Customers, business partners and suppliers may also be impacted. <1 1 2 3 4 5 6 7 to 12 More than 12 Windows Server 2003 Windows Server 2003 <1 Windows Server 2003 1 Windows Server 2003 2 Windows Server 2003 3 Windows Server 2003 4 Windows Server 2003 5 Windows Server 2003 6 Windows Server 2003 7 to 12 Windows Server 2003 More than 12 Windows Server 2008 Windows Server 2008 <1 Windows Server 2008 1 Windows Server 2008 2 Windows Server 2008 3 Windows Server 2008 4 Windows Server 2008 5 Windows Server 2008 6 Windows Server 2008 7 to 12 Windows Server 2008 More than 12 Windows Server 2008 R2 Windows Server 2008 R2 <1 Windows Server 2008 R2 1 Windows Server 2008 R2 2 Windows Server 2008 R2 3 Windows Server 2008 R2 4 Windows Server 2008 R2 5 Windows Server 2008 R2 6 Windows Server 2008 R2 7 to 12 Windows Server 2008 R2 More than 12 Apple Mac OS X 10.x Apple Mac OS X 10.x <1 Apple Mac OS X 10.x 1 Apple Mac OS X 10.x 2 Apple Mac OS X 10.x 3 Apple Mac OS X 10.x 4 Apple Mac OS X 10.x 5 Apple Mac OS X 10.x 6 Apple Mac OS X 10.x 7 to 12 Apple Mac OS X 10.x More than 12 Red Hat Enterprise Linux 5 Red Hat Enterprise Linux 5 <1 Red Hat Enterprise Linux 5 1 Red Hat Enterprise Linux 5 2 Red Hat Enterprise Linux 5 3 Red Hat Enterprise Linux 5 4 Red Hat Enterprise Linux 5 5 Red Hat Enterprise Linux 5 6 Red Hat Enterprise Linux 5 7 to 12 Red Hat Enterprise Linux 5 More than 12 Red Hat Enterprise Linux 6 Red Hat Enterprise Linux 6 <1 Red Hat Enterprise Linux 6 1 Red Hat Enterprise Linux 6 2 Red Hat Enterprise Linux 6 3 Red Hat Enterprise Linux 6 4 Red Hat Enterprise Linux 6 5 Red Hat Enterprise Linux 6 6 Red Hat Enterprise Linux 6 7 to 12 Red Hat Enterprise Linux 6 More than 12 SuSE Linux Enterprise Server 10 SuSE Linux Enterprise Server 10 <1 SuSE Linux Enterprise Server 10 1 SuSE Linux Enterprise Server 10 2 SuSE Linux Enterprise Server 10 3 SuSE Linux Enterprise Server 10 4 SuSE Linux Enterprise Server 10 5 SuSE Linux Enterprise Server 10 6 SuSE Linux Enterprise Server 10 7 to 12 SuSE Linux Enterprise Server 10 More than 12 SuSE Linux Enterprise Server 11 SuSE Linux Enterprise Server 11 <1 SuSE Linux Enterprise Server 11 1 SuSE Linux Enterprise Server 11 2 SuSE Linux Enterprise Server 11 3 SuSE Linux Enterprise Server 11 4 SuSE Linux Enterprise Server 11 5 SuSE Linux Enterprise Server 11 6 SuSE Linux Enterprise Server 11 7 to 12 SuSE Linux Enterprise Server 11 More than 12 Debian GNU/Linux 5 or 6 Debian GNU/Linux 5 or 6 <1 Debian GNU/Linux 5 or 6 1 Debian GNU/Linux 5 or 6 2 Debian GNU/Linux 5 or 6 3 Debian GNU/Linux 5 or 6 4 Debian GNU/Linux 5 or 6 5 Debian GNU/Linux 5 or 6 6 Debian GNU/Linux 5 or 6 7 to 12 Debian GNU/Linux 5 or 6 More than 12 Ubuntu Server 9 or 10 Ubuntu Server 9 or 10 <1 Ubuntu Server 9 or 10 1 Ubuntu Server 9 or 10 2 Ubuntu Server 9 or 10 3 Ubuntu Server 9 or 10 4 Ubuntu Server 9 or 10 5 Ubuntu Server 9 or 10 6 Ubuntu Server 9 or 10 7 to 12 Ubuntu Server 9 or 10 More than 12 HP UX 11 i v3 HP UX 11 i v3 <1 HP UX 11 i v3 1 HP UX 11 i v3 2 HP UX 11 i v3 3 HP UX 11 i v3 4 HP UX 11 i v3 5 HP UX 11 i v3 6 HP UX 11 i v3 7 to 12 HP UX 11 i v3 More than 12 IBM AIX v5.3 IBM AIX v5.3 <1 IBM AIX v5.3 1 IBM AIX v5.3 2 IBM AIX v5.3 3 IBM AIX v5.3 4 IBM AIX v5.3 5 IBM AIX v5.3 6 IBM AIX v5.3 7 to 12 IBM AIX v5.3 More than 12 IBM AIX v6.1 IBM AIX v6.1 <1 IBM AIX v6.1 1 IBM AIX v6.1 2 IBM AIX v6.1 3 IBM AIX v6.1 4 IBM AIX v6.1 5 IBM AIX v6.1 6 IBM AIX v6.1 7 to 12 IBM AIX v6.1 More than 12 IBM AIX v7.1 IBM AIX v7.1 <1 IBM AIX v7.1 1 IBM AIX v7.1 2 IBM AIX v7.1 3 IBM AIX v7.1 4 IBM AIX v7.1 5 IBM AIX v7.1 6 IBM AIX v7.1 7 to 12 IBM AIX v7.1 More than 12 Oracle Solaris 10 (SPARC) Oracle Solaris 10 (SPARC) <1 Oracle Solaris 10 (SPARC) 1 Oracle Solaris 10 (SPARC) 2 Oracle Solaris 10 (SPARC) 3 Oracle Solaris 10 (SPARC) 4 Oracle Solaris 10 (SPARC) 5 Oracle Solaris 10 (SPARC) 6 Oracle Solaris 10 (SPARC) 7 to 12 Oracle Solaris 10 (SPARC) More than 12 Oracle Solaris 10 (x86) Oracle Solaris 10 (x86) <1 Oracle Solaris 10 (x86) 1 Oracle Solaris 10 (x86) 2 Oracle Solaris 10 (x86) 3 Oracle Solaris 10 (x86) 4 Oracle Solaris 10 (x86) 5 Oracle Solaris 10 (x86) 6 Oracle Solaris 10 (x86) 7 to 12 Oracle Solaris 10 (x86) More than 12 Other (please specify) Question Title * 12. What percentage of your Help Desk Calls are Tier 1, Tier 2 or Tier 3 None 1% to 10% 11% to 20% 21% to 30% 31% to 50% 51% to 75% >75% Tier 1 Tier 1 None Tier 1 1% to 10% Tier 1 11% to 20% Tier 1 21% to 30% Tier 1 31% to 50% Tier 1 51% to 75% Tier 1 >75% Tier 2 Tier 2 None Tier 2 1% to 10% Tier 2 11% to 20% Tier 2 21% to 30% Tier 2 31% to 50% Tier 2 51% to 75% Tier 2 >75% Tier 3 Tier 3 None Tier 3 1% to 10% Tier 3 11% to 20% Tier 3 21% to 30% Tier 3 31% to 50% Tier 3 51% to 75% Tier 3 >75% Question Title * 13. Estimate the amount of downtime experienced on each of the following server hardware platforms over the past 12 months (Select ALL that apply) 1 to 5 minutes 6 to 10 min 11 to 15 min 16 to 20 min 21 to 30 min 31 to 40 min 41 to 50 min 51 to 60 min 1 to 2 hours 2 to 3 hours 3 to 4 hours > 4 hours Dell PowerEdge Servers Dell PowerEdge Servers 1 to 5 minutes Dell PowerEdge Servers 6 to 10 min Dell PowerEdge Servers 11 to 15 min Dell PowerEdge Servers 16 to 20 min Dell PowerEdge Servers 21 to 30 min Dell PowerEdge Servers 31 to 40 min Dell PowerEdge Servers 41 to 50 min Dell PowerEdge Servers 51 to 60 min Dell PowerEdge Servers 1 to 2 hours Dell PowerEdge Servers 2 to 3 hours Dell PowerEdge Servers 3 to 4 hours Dell PowerEdge Servers > 4 hours HP ProLiant Servers HP ProLiant Servers 1 to 5 minutes HP ProLiant Servers 6 to 10 min HP ProLiant Servers 11 to 15 min HP ProLiant Servers 16 to 20 min HP ProLiant Servers 21 to 30 min HP ProLiant Servers 31 to 40 min HP ProLiant Servers 41 to 50 min HP ProLiant Servers 51 to 60 min HP ProLiant Servers 1 to 2 hours HP ProLiant Servers 2 to 3 hours HP ProLiant Servers 3 to 4 hours HP ProLiant Servers > 4 hours HP Integrity HP Integrity 1 to 5 minutes HP Integrity 6 to 10 min HP Integrity 11 to 15 min HP Integrity 16 to 20 min HP Integrity 21 to 30 min HP Integrity 31 to 40 min HP Integrity 41 to 50 min HP Integrity 51 to 60 min HP Integrity 1 to 2 hours HP Integrity 2 to 3 hours HP Integrity 3 to 4 hours HP Integrity > 4 hours IBM System x IBM System x 1 to 5 minutes IBM System x 6 to 10 min IBM System x 11 to 15 min IBM System x 16 to 20 min IBM System x 21 to 30 min IBM System x 31 to 40 min IBM System x 41 to 50 min IBM System x 51 to 60 min IBM System x 1 to 2 hours IBM System x 2 to 3 hours IBM System x 3 to 4 hours IBM System x > 4 hours IBM System z IBM System z 1 to 5 minutes IBM System z 6 to 10 min IBM System z 11 to 15 min IBM System z 16 to 20 min IBM System z 21 to 30 min IBM System z 31 to 40 min IBM System z 41 to 50 min IBM System z 51 to 60 min IBM System z 1 to 2 hours IBM System z 2 to 3 hours IBM System z 3 to 4 hours IBM System z > 4 hours IBM Power System i, p IBM Power System i, p 1 to 5 minutes IBM Power System i, p 6 to 10 min IBM Power System i, p 11 to 15 min IBM Power System i, p 16 to 20 min IBM Power System i, p 21 to 30 min IBM Power System i, p 31 to 40 min IBM Power System i, p 41 to 50 min IBM Power System i, p 51 to 60 min IBM Power System i, p 1 to 2 hours IBM Power System i, p 2 to 3 hours IBM Power System i, p 3 to 4 hours IBM Power System i, p > 4 hours Oracle x86 Oracle x86 1 to 5 minutes Oracle x86 6 to 10 min Oracle x86 11 to 15 min Oracle x86 16 to 20 min Oracle x86 21 to 30 min Oracle x86 31 to 40 min Oracle x86 41 to 50 min Oracle x86 51 to 60 min Oracle x86 1 to 2 hours Oracle x86 2 to 3 hours Oracle x86 3 to 4 hours Oracle x86 > 4 hours Oracle SPARC Oracle SPARC 1 to 5 minutes Oracle SPARC 6 to 10 min Oracle SPARC 11 to 15 min Oracle SPARC 16 to 20 min Oracle SPARC 21 to 30 min Oracle SPARC 31 to 40 min Oracle SPARC 41 to 50 min Oracle SPARC 51 to 60 min Oracle SPARC 1 to 2 hours Oracle SPARC 2 to 3 hours Oracle SPARC 3 to 4 hours Oracle SPARC > 4 hours Stratus ftServer 2600 Stratus ftServer 2600 1 to 5 minutes Stratus ftServer 2600 6 to 10 min Stratus ftServer 2600 11 to 15 min Stratus ftServer 2600 16 to 20 min Stratus ftServer 2600 21 to 30 min Stratus ftServer 2600 31 to 40 min Stratus ftServer 2600 41 to 50 min Stratus ftServer 2600 51 to 60 min Stratus ftServer 2600 1 to 2 hours Stratus ftServer 2600 2 to 3 hours Stratus ftServer 2600 3 to 4 hours Stratus ftServer 2600 > 4 hours Stratus ftServer 4500 Stratus ftServer 4500 1 to 5 minutes Stratus ftServer 4500 6 to 10 min Stratus ftServer 4500 11 to 15 min Stratus ftServer 4500 16 to 20 min Stratus ftServer 4500 21 to 30 min Stratus ftServer 4500 31 to 40 min Stratus ftServer 4500 41 to 50 min Stratus ftServer 4500 51 to 60 min Stratus ftServer 4500 1 to 2 hours Stratus ftServer 4500 2 to 3 hours Stratus ftServer 4500 3 to 4 hours Stratus ftServer 4500 > 4 hours Stratus ftServer 6310 Stratus ftServer 6310 1 to 5 minutes Stratus ftServer 6310 6 to 10 min Stratus ftServer 6310 11 to 15 min Stratus ftServer 6310 16 to 20 min Stratus ftServer 6310 21 to 30 min Stratus ftServer 6310 31 to 40 min Stratus ftServer 6310 41 to 50 min Stratus ftServer 6310 51 to 60 min Stratus ftServer 6310 1 to 2 hours Stratus ftServer 6310 2 to 3 hours Stratus ftServer 6310 3 to 4 hours Stratus ftServer 6310 > 4 hours Fujitsu Primergy Fujitsu Primergy 1 to 5 minutes Fujitsu Primergy 6 to 10 min Fujitsu Primergy 11 to 15 min Fujitsu Primergy 16 to 20 min Fujitsu Primergy 21 to 30 min Fujitsu Primergy 31 to 40 min Fujitsu Primergy 41 to 50 min Fujitsu Primergy 51 to 60 min Fujitsu Primergy 1 to 2 hours Fujitsu Primergy 2 to 3 hours Fujitsu Primergy 3 to 4 hours Fujitsu Primergy > 4 hours Fujitsu Primequest Fujitsu Primequest 1 to 5 minutes Fujitsu Primequest 6 to 10 min Fujitsu Primequest 11 to 15 min Fujitsu Primequest 16 to 20 min Fujitsu Primequest 21 to 30 min Fujitsu Primequest 31 to 40 min Fujitsu Primequest 41 to 50 min Fujitsu Primequest 51 to 60 min Fujitsu Primequest 1 to 2 hours Fujitsu Primequest 2 to 3 hours Fujitsu Primequest 3 to 4 hours Fujitsu Primequest > 4 hours Fujitsu SPARC Fujitsu SPARC 1 to 5 minutes Fujitsu SPARC 6 to 10 min Fujitsu SPARC 11 to 15 min Fujitsu SPARC 16 to 20 min Fujitsu SPARC 21 to 30 min Fujitsu SPARC 31 to 40 min Fujitsu SPARC 41 to 50 min Fujitsu SPARC 51 to 60 min Fujitsu SPARC 1 to 2 hours Fujitsu SPARC 2 to 3 hours Fujitsu SPARC 3 to 4 hours Fujitsu SPARC > 4 hours Other (please specify) Question Title * 14. Estimate the amount of downtime experienced on each of your server hardware virtualization layers over the past 12 months (Select ALL that apply) 1 to 5 minutes 6 to 10 min 11 to 20 min 21 to 30 min 31 to 50 min 51 to 60 min 1 to 2 hours 2 to 4 hours > 4 hours Windows Server 2008/2008 R2 Hyper-V Windows Server 2008/2008 R2 Hyper-V 1 to 5 minutes Windows Server 2008/2008 R2 Hyper-V 6 to 10 min Windows Server 2008/2008 R2 Hyper-V 11 to 20 min Windows Server 2008/2008 R2 Hyper-V 21 to 30 min Windows Server 2008/2008 R2 Hyper-V 31 to 50 min Windows Server 2008/2008 R2 Hyper-V 51 to 60 min Windows Server 2008/2008 R2 Hyper-V 1 to 2 hours Windows Server 2008/2008 R2 Hyper-V 2 to 4 hours Windows Server 2008/2008 R2 Hyper-V > 4 hours Dell virtualization w/VMware Dell virtualization w/VMware 1 to 5 minutes Dell virtualization w/VMware 6 to 10 min Dell virtualization w/VMware 11 to 20 min Dell virtualization w/VMware 21 to 30 min Dell virtualization w/VMware 31 to 50 min Dell virtualization w/VMware 51 to 60 min Dell virtualization w/VMware 1 to 2 hours Dell virtualization w/VMware 2 to 4 hours Dell virtualization w/VMware > 4 hours Dell virtualization w/Windows Server 2008 Hyper-V Dell virtualization w/Windows Server 2008 Hyper-V 1 to 5 minutes Dell virtualization w/Windows Server 2008 Hyper-V 6 to 10 min Dell virtualization w/Windows Server 2008 Hyper-V 11 to 20 min Dell virtualization w/Windows Server 2008 Hyper-V 21 to 30 min Dell virtualization w/Windows Server 2008 Hyper-V 31 to 50 min Dell virtualization w/Windows Server 2008 Hyper-V 51 to 60 min Dell virtualization w/Windows Server 2008 Hyper-V 1 to 2 hours Dell virtualization w/Windows Server 2008 Hyper-V 2 to 4 hours Dell virtualization w/Windows Server 2008 Hyper-V > 4 hours HP ProLiant iVirtualization HP ProLiant iVirtualization 1 to 5 minutes HP ProLiant iVirtualization 6 to 10 min HP ProLiant iVirtualization 11 to 20 min HP ProLiant iVirtualization 21 to 30 min HP ProLiant iVirtualization 31 to 50 min HP ProLiant iVirtualization 51 to 60 min HP ProLiant iVirtualization 1 to 2 hours HP ProLiant iVirtualization 2 to 4 hours HP ProLiant iVirtualization > 4 hours HP UX Virtualization Continuum HP UX Virtualization Continuum 1 to 5 minutes HP UX Virtualization Continuum 6 to 10 min HP UX Virtualization Continuum 11 to 20 min HP UX Virtualization Continuum 21 to 30 min HP UX Virtualization Continuum 31 to 50 min HP UX Virtualization Continuum 51 to 60 min HP UX Virtualization Continuum 1 to 2 hours HP UX Virtualization Continuum 2 to 4 hours HP UX Virtualization Continuum > 4 hours IBM Power VM IBM Power VM 1 to 5 minutes IBM Power VM 6 to 10 min IBM Power VM 11 to 20 min IBM Power VM 21 to 30 min IBM Power VM 31 to 50 min IBM Power VM 51 to 60 min IBM Power VM 1 to 2 hours IBM Power VM 2 to 4 hours IBM Power VM > 4 hours Oracle VM Server for x86 Oracle VM Server for x86 1 to 5 minutes Oracle VM Server for x86 6 to 10 min Oracle VM Server for x86 11 to 20 min Oracle VM Server for x86 21 to 30 min Oracle VM Server for x86 31 to 50 min Oracle VM Server for x86 51 to 60 min Oracle VM Server for x86 1 to 2 hours Oracle VM Server for x86 2 to 4 hours Oracle VM Server for x86 > 4 hours Oracle VM Server for SPARC Oracle VM Server for SPARC 1 to 5 minutes Oracle VM Server for SPARC 6 to 10 min Oracle VM Server for SPARC 11 to 20 min Oracle VM Server for SPARC 21 to 30 min Oracle VM Server for SPARC 31 to 50 min Oracle VM Server for SPARC 51 to 60 min Oracle VM Server for SPARC 1 to 2 hours Oracle VM Server for SPARC 2 to 4 hours Oracle VM Server for SPARC > 4 hours VMware/vSphere VMware/vSphere 1 to 5 minutes VMware/vSphere 6 to 10 min VMware/vSphere 11 to 20 min VMware/vSphere 21 to 30 min VMware/vSphere 31 to 50 min VMware/vSphere 51 to 60 min VMware/vSphere 1 to 2 hours VMware/vSphere 2 to 4 hours VMware/vSphere > 4 hours Stratus ftServer Stratus ftServer 1 to 5 minutes Stratus ftServer 6 to 10 min Stratus ftServer 11 to 20 min Stratus ftServer 21 to 30 min Stratus ftServer 31 to 50 min Stratus ftServer 51 to 60 min Stratus ftServer 1 to 2 hours Stratus ftServer 2 to 4 hours Stratus ftServer > 4 hours Stratus Avance for x86 Stratus Avance for x86 1 to 5 minutes Stratus Avance for x86 6 to 10 min Stratus Avance for x86 11 to 20 min Stratus Avance for x86 21 to 30 min Stratus Avance for x86 31 to 50 min Stratus Avance for x86 51 to 60 min Stratus Avance for x86 1 to 2 hours Stratus Avance for x86 2 to 4 hours Stratus Avance for x86 > 4 hours Question Title * 15. How does your firm provide for high availability/failover protection & redundancy? (Select ALL that apply) Inherent software capability like IBM's PowerHA Software parallelism like Oracle RAC Built-in redundant hardware capabilities like Stratus ft Server Third party add-on solution (e.g. Double Take Availability for Windows Server) A combination of server vendor capabilities plus third party packages We don't provide for high availability/failover protection & redundancy Other (please specify) Question Title * 16. What technology and business issues have the most negative impact on the reliability and downtime of your server hardware and server OS platforms? (Select All that Apply) Instability/problems with the server hardware Bugs/flaws in the server OS Integration and interoperability issues Lack of support for crucial applications Complexity in configurating and provisioning applications Security flaws IT managers lack adequate training & certification IT department is understaffed/overworked Server hardware is too old or inadequate to handle heavier workloads Server OS is too old to run newer, compute intensive applications Vendor technical service/support is slow or inadequate Vendors do not issue patches or fixes quickly enough Lack of available documentation when problems occur Human error Other (please specify) Question Title * 17. Estimate the impact or perceived impact that server OS security has on overall network reliability None; they are separate and distinct Minimal impact Moderate impact Significant impact Extremely crucial; security and reliability are interwined We do not keep track Question Title * 18. Rate the security of your server operating system(s). Select ALL that apply Excellent Very Good Good Satisfactory Poor Unsatisfactory Windows Server 2003 Windows Server 2003 Excellent Windows Server 2003 Very Good Windows Server 2003 Good Windows Server 2003 Satisfactory Windows Server 2003 Poor Windows Server 2003 Unsatisfactory Windows Server 2008 Windows Server 2008 Excellent Windows Server 2008 Very Good Windows Server 2008 Good Windows Server 2008 Satisfactory Windows Server 2008 Poor Windows Server 2008 Unsatisfactory Windows Server 2008 R2 Windows Server 2008 R2 Excellent Windows Server 2008 R2 Very Good Windows Server 2008 R2 Good Windows Server 2008 R2 Satisfactory Windows Server 2008 R2 Poor Windows Server 2008 R2 Unsatisfactory Apple Mac OS X 10.x Apple Mac OS X 10.x Excellent Apple Mac OS X 10.x Very Good Apple Mac OS X 10.x Good Apple Mac OS X 10.x Satisfactory Apple Mac OS X 10.x Poor Apple Mac OS X 10.x Unsatisfactory Red Hat Enterprise Linux 5 Red Hat Enterprise Linux 5 Excellent Red Hat Enterprise Linux 5 Very Good Red Hat Enterprise Linux 5 Good Red Hat Enterprise Linux 5 Satisfactory Red Hat Enterprise Linux 5 Poor Red Hat Enterprise Linux 5 Unsatisfactory Red Hat Enterprise Linux 6 Red Hat Enterprise Linux 6 Excellent Red Hat Enterprise Linux 6 Very Good Red Hat Enterprise Linux 6 Good Red Hat Enterprise Linux 6 Satisfactory Red Hat Enterprise Linux 6 Poor Red Hat Enterprise Linux 6 Unsatisfactory SuSE Linux Enterprise 10 SuSE Linux Enterprise 10 Excellent SuSE Linux Enterprise 10 Very Good SuSE Linux Enterprise 10 Good SuSE Linux Enterprise 10 Satisfactory SuSE Linux Enterprise 10 Poor SuSE Linux Enterprise 10 Unsatisfactory SuSE Linux Enterprise 11 SuSE Linux Enterprise 11 Excellent SuSE Linux Enterprise 11 Very Good SuSE Linux Enterprise 11 Good SuSE Linux Enterprise 11 Satisfactory SuSE Linux Enterprise 11 Poor SuSE Linux Enterprise 11 Unsatisfactory Debian GNU/Linux 4 Debian GNU/Linux 4 Excellent Debian GNU/Linux 4 Very Good Debian GNU/Linux 4 Good Debian GNU/Linux 4 Satisfactory Debian GNU/Linux 4 Poor Debian GNU/Linux 4 Unsatisfactory Debian GNU/Linux 5 Debian GNU/Linux 5 Excellent Debian GNU/Linux 5 Very Good Debian GNU/Linux 5 Good Debian GNU/Linux 5 Satisfactory Debian GNU/Linux 5 Poor Debian GNU/Linux 5 Unsatisfactory Ubuntu Server 9 Ubuntu Server 9 Excellent Ubuntu Server 9 Very Good Ubuntu Server 9 Good Ubuntu Server 9 Satisfactory Ubuntu Server 9 Poor Ubuntu Server 9 Unsatisfactory Ubuntu Server 10 Ubuntu Server 10 Excellent Ubuntu Server 10 Very Good Ubuntu Server 10 Good Ubuntu Server 10 Satisfactory Ubuntu Server 10 Poor Ubuntu Server 10 Unsatisfactory HP UX 11i v3 HP UX 11i v3 Excellent HP UX 11i v3 Very Good HP UX 11i v3 Good HP UX 11i v3 Satisfactory HP UX 11i v3 Poor HP UX 11i v3 Unsatisfactory IBM AIX 5.3 IBM AIX 5.3 Excellent IBM AIX 5.3 Very Good IBM AIX 5.3 Good IBM AIX 5.3 Satisfactory IBM AIX 5.3 Poor IBM AIX 5.3 Unsatisfactory IBM AIX 6.1 IBM AIX 6.1 Excellent IBM AIX 6.1 Very Good IBM AIX 6.1 Good IBM AIX 6.1 Satisfactory IBM AIX 6.1 Poor IBM AIX 6.1 Unsatisfactory IBM AIX 7.1 IBM AIX 7.1 Excellent IBM AIX 7.1 Very Good IBM AIX 7.1 Good IBM AIX 7.1 Satisfactory IBM AIX 7.1 Poor IBM AIX 7.1 Unsatisfactory Oracle Solaris 9 Oracle Solaris 9 Excellent Oracle Solaris 9 Very Good Oracle Solaris 9 Good Oracle Solaris 9 Satisfactory Oracle Solaris 9 Poor Oracle Solaris 9 Unsatisfactory Oracle Solaris 10 Oracle Solaris 10 Excellent Oracle Solaris 10 Very Good Oracle Solaris 10 Good Oracle Solaris 10 Satisfactory Oracle Solaris 10 Poor Oracle Solaris 10 Unsatisfactory Other (please specify) Question Title * 19. Rate how the security of your server operating system(s) have changed for better or worse over the past 3 years Improved somewhat Improved significantly Stayed the same Gotten slightly worse Gotten significantly worse Unsure Windows Server 2003 Windows Server 2003 Improved somewhat Windows Server 2003 Improved significantly Windows Server 2003 Stayed the same Windows Server 2003 Gotten slightly worse Windows Server 2003 Gotten significantly worse Windows Server 2003 Unsure Windows Server 2008 Windows Server 2008 Improved somewhat Windows Server 2008 Improved significantly Windows Server 2008 Stayed the same Windows Server 2008 Gotten slightly worse Windows Server 2008 Gotten significantly worse Windows Server 2008 Unsure Windows Server 2008 R2 Windows Server 2008 R2 Improved somewhat Windows Server 2008 R2 Improved significantly Windows Server 2008 R2 Stayed the same Windows Server 2008 R2 Gotten slightly worse Windows Server 2008 R2 Gotten significantly worse Windows Server 2008 R2 Unsure Apple Mac OS X 10.6 Apple Mac OS X 10.6 Improved somewhat Apple Mac OS X 10.6 Improved significantly Apple Mac OS X 10.6 Stayed the same Apple Mac OS X 10.6 Gotten slightly worse Apple Mac OS X 10.6 Gotten significantly worse Apple Mac OS X 10.6 Unsure Red Hat Enterprise Linux 5 Red Hat Enterprise Linux 5 Improved somewhat Red Hat Enterprise Linux 5 Improved significantly Red Hat Enterprise Linux 5 Stayed the same Red Hat Enterprise Linux 5 Gotten slightly worse Red Hat Enterprise Linux 5 Gotten significantly worse Red Hat Enterprise Linux 5 Unsure Red Hat Enterprise Linux 5.5 Red Hat Enterprise Linux 5.5 Improved somewhat Red Hat Enterprise Linux 5.5 Improved significantly Red Hat Enterprise Linux 5.5 Stayed the same Red Hat Enterprise Linux 5.5 Gotten slightly worse Red Hat Enterprise Linux 5.5 Gotten significantly worse Red Hat Enterprise Linux 5.5 Unsure SuSE Linux Enterprise 10 SuSE Linux Enterprise 10 Improved somewhat SuSE Linux Enterprise 10 Improved significantly SuSE Linux Enterprise 10 Stayed the same SuSE Linux Enterprise 10 Gotten slightly worse SuSE Linux Enterprise 10 Gotten significantly worse SuSE Linux Enterprise 10 Unsure SuSE Linux Enterprise 11 SuSE Linux Enterprise 11 Improved somewhat SuSE Linux Enterprise 11 Improved significantly SuSE Linux Enterprise 11 Stayed the same SuSE Linux Enterprise 11 Gotten slightly worse SuSE Linux Enterprise 11 Gotten significantly worse SuSE Linux Enterprise 11 Unsure Debian GNU/Linux 4 Debian GNU/Linux 4 Improved somewhat Debian GNU/Linux 4 Improved significantly Debian GNU/Linux 4 Stayed the same Debian GNU/Linux 4 Gotten slightly worse Debian GNU/Linux 4 Gotten significantly worse Debian GNU/Linux 4 Unsure Debian GNU/Linux 5 Debian GNU/Linux 5 Improved somewhat Debian GNU/Linux 5 Improved significantly Debian GNU/Linux 5 Stayed the same Debian GNU/Linux 5 Gotten slightly worse Debian GNU/Linux 5 Gotten significantly worse Debian GNU/Linux 5 Unsure Ubuntu 9 Ubuntu 9 Improved somewhat Ubuntu 9 Improved significantly Ubuntu 9 Stayed the same Ubuntu 9 Gotten slightly worse Ubuntu 9 Gotten significantly worse Ubuntu 9 Unsure Ubuntu 10 Ubuntu 10 Improved somewhat Ubuntu 10 Improved significantly Ubuntu 10 Stayed the same Ubuntu 10 Gotten slightly worse Ubuntu 10 Gotten significantly worse Ubuntu 10 Unsure HP UX 11i v3 HP UX 11i v3 Improved somewhat HP UX 11i v3 Improved significantly HP UX 11i v3 Stayed the same HP UX 11i v3 Gotten slightly worse HP UX 11i v3 Gotten significantly worse HP UX 11i v3 Unsure IBM AIX 5.3 IBM AIX 5.3 Improved somewhat IBM AIX 5.3 Improved significantly IBM AIX 5.3 Stayed the same IBM AIX 5.3 Gotten slightly worse IBM AIX 5.3 Gotten significantly worse IBM AIX 5.3 Unsure IBM AIX 6 IBM AIX 6 Improved somewhat IBM AIX 6 Improved significantly IBM AIX 6 Stayed the same IBM AIX 6 Gotten slightly worse IBM AIX 6 Gotten significantly worse IBM AIX 6 Unsure IBM AIX 7 IBM AIX 7 Improved somewhat IBM AIX 7 Improved significantly IBM AIX 7 Stayed the same IBM AIX 7 Gotten slightly worse IBM AIX 7 Gotten significantly worse IBM AIX 7 Unsure Oracle Solaris 9 Oracle Solaris 9 Improved somewhat Oracle Solaris 9 Improved significantly Oracle Solaris 9 Stayed the same Oracle Solaris 9 Gotten slightly worse Oracle Solaris 9 Gotten significantly worse Oracle Solaris 9 Unsure Oracle Solaris 10 Oracle Solaris 10 Improved somewhat Oracle Solaris 10 Improved significantly Oracle Solaris 10 Stayed the same Oracle Solaris 10 Gotten slightly worse Oracle Solaris 10 Gotten significantly worse Oracle Solaris 10 Unsure Other (please specify) Question Title * 20. With respect to security and the importance of monitoring for vulnerabilities which of the following system software components do you feel it is important to monitor? (Select ALL that apply) Operating system Main line of business applications (e.g. Databases et al) Storage subsystem Networking All are equally important Other (please specify) Question Title * 21. What is the average age of your main line of business (LOB) server hardware? New -- purchased within the last 6 months 7 Months to 1 year 1 to 2 years old 2 to 3 years old 3 to 4 years old 4 to 5 years old More than 5 years old Question Title * 22. How often does your firm refresh its main LOB server hardware? Upgrade as needed Upgrade annually Upgrade a portion of servers annually Upgrade every 2 years Upgrade every 3 years Upgrade every 4 years Upgrade every 5 to 6 years No specific timetable Unsure Question Title * 23. If a significant portion of your firm's main LOB server hardware is 3 1/2 years old or older, has there been any adverse impact on server uptime and reliability? Yes No Some, but not enough to convince management to upgrade Significant impact; it has caused us to upgrade/retrofit server Unsure We do not track server hardware reliability Question Title * 24. Rate your satisfaction with your server hardware vendors' products, service and support Excellent Very Good Good Satisfactory Poor Unsatisfactory Dell Dell Excellent Dell Very Good Dell Good Dell Satisfactory Dell Poor Dell Unsatisfactory Fujitsu Fujitsu Excellent Fujitsu Very Good Fujitsu Good Fujitsu Satisfactory Fujitsu Poor Fujitsu Unsatisfactory HP HP Excellent HP Very Good HP Good HP Satisfactory HP Poor HP Unsatisfactory IBM IBM Excellent IBM Very Good IBM Good IBM Satisfactory IBM Poor IBM Unsatisfactory Oracle (Sun) Oracle (Sun) Excellent Oracle (Sun) Very Good Oracle (Sun) Good Oracle (Sun) Satisfactory Oracle (Sun) Poor Oracle (Sun) Unsatisfactory Stratus Stratus Excellent Stratus Very Good Stratus Good Stratus Satisfactory Stratus Poor Stratus Unsatisfactory Toshiba Toshiba Excellent Toshiba Very Good Toshiba Good Toshiba Satisfactory Toshiba Poor Toshiba Unsatisfactory Other (please specify) Question Title * 25. Do you have any other comments about specific vendors or the issues that positively or negatively impact server hardware and server OS reliability? NOTE: Please leave your Email address AND your comment. All responses are confidential. Done