The IATA Training Customer Voice Question Title * 1. What is your gender? Female Male Question Title * 2. Which category below includes your age? 18-25 26-30 31-40 41-50 51+ Question Title * 3. What is your country of residence? Country of residence Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China (People's Republic of) Chinese Taipei Colombia Comoros Congo Congo, the Democratic Republic of the Costa Rica Côte d'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong SAR, China Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kosovo Kuwait Kyrgystan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao SAR, China Macedonia, the former Yugoslav Republic of Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federal States of Moldova, Republic of Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Réunion Romania Russian Federation Rwanda Saint Helena Saint Kitts and Nevis Saint Lucia Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Suriname Swaziland Sweden Switzerland Syrian Arab Republic Tajikistan Tanzania, United Republic of Thailand Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Virgin British Islands Virgin Islands, US Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Country of residence menu Question Title * 4. Which training did you last take? IATA Training Courses IATA Training Courses Temperature Sensitive Cargo Handling Air World Workshop - SITA Airline Business International Relationship The Airline Industry, Yesterday,Today & Tomorrow RNP) Required navigation performance RNP-RNAV) Required navigation performance, area navigation 2005 New Fare Construction Rules for Travel Agents AAAE-IATA IACE: Operations AAAE-IATA International Airport Certified Employee, Airside Operations AAAE-IATA International Airport Certified Employee, Airside Operations ABC100 Malaysia Airlines Industry Familiarisation ACC3 Awareness ACC3 for Independent Validators Active Container Handling Advance Electronic Information Advance Management Program and Management Development Advanced Airline Sales Strategies and Negotiation Skills Advanced Airport Certification Advanced Airport Certification, Standards and Maintenance Advanced Airport Commercial Management Advanced Airport Customer Service Advanced Airport Economics Regulations Advanced Airport Strategy Sales Advanced CRM/TEM Advanced Fares & Ticketing Knowledge Validation Advanced Passenger Fares & Ticketing - Distance Learning Advanced Safety Management Systems Advanced Sales Strategies Advanced Sales Strategies Advanced Telecom Selling Skills Advanced Terminal Design for the Commercial Airport Aeronautical Communication Infrastructure Aeronautical Communication Infrastructure Air Cargo Business Foundation Air Cargo Management Air Cargo Management – Creating Value in Aviation Air Cargo Management University of Geneva Air Cargo Operations Essentials Air Cargo Operations Oversight for Airports Air Cargo Security Management Seminar Air Crew Security Trainer Air Navigation Services Workshop for China SATCC Office Air Navigation Systems Security (ANS Security) Air Service Development Air Terminal Planning and Capacity Management Air Transport Economics Air Transport Economics - Beijing Air Transport Fundamentals Air Transport Statistics Air Transportation Exonomics University of Geneva Air Transportation Management Air Transportation Management - Beijing Air Waybill Rating Fundamentals Airborne Collision Avoidance System / T-CAS Training for Air Traffic Controllers and Pilots Aircraft Accident Investigation Aircraft Acquisition and Financing Aircraft Airworthiness and Air Carrier Certification Aircraft Operations for Emissions Verifiers Aircraft Pushback & Towing Aircraft Recovery Aircraft Recovery Practical Training Aircraft Turnaround Coordination Aircraft Turnaround Coordination & Loading Supervision Aircraft Weight & Balance Airline Airworthiness Airline and Air Transportation Industry - Introduction Airline and Route Profitability Airline Bsuiness Foundation Airline Business Airline Business Foundation University of Geneva Airline Business Management – Air MercuryTM simulation program Airline Business Models and Competitive Strategies – virtual simulation program Airline Cabin Crew Training Airline Call Center Training Airline Call Centre Training Airline Commercial Challenges & Regulatory Issues Airline Conference Workshop Airline Contract Law Airline Course/Seminars - China Airline Customer Service Airline Distribution Strategies and E-Commerce Airline e-Comerce Strategies Airline Emissions Trading Schemes Airline Familiarisation Airline Finance & Accounting Management Airline Finance & Management Airline Ground Operators Safety Audit Airline Industry Leading Practices Airline Industry Leading Practices Airline Leading Practices and Cost Reduction Strategies Airline Management Integration/Air Mercury - Beijing Airline Marketing Airline Marketing - Advanced Airline Marketing - Introduction Airline Matrix Management Airline Passenger Services Airline Passenger Services Airline Passenger Services Accounting and Control Airline Passenger Services Accounting and Control - Beijing Airline Pricing & Pricing Psychology Airline Revenue Management Airline Route Profitability Airline Sales & Key Account Management Airline Sales Strategies - Advanced Airline Security Airline Security Airline Social Media Strategy Airlines Accounting & Finance University of Geneva Airport Operations Management Airport & Nationwide Security Programme Airport Advanced Business Management Airport and Airside Resource Management Airport Business Management Airport Certification & Standards Airport Commercial and Operational Management Airport Commercial Management - Advanced Airport Commercial Management - Morocco Airport CUSS Negotiations and Service Agreements Airport Customer Service Airport Customer Service Excellence Airport Development & Technical Design Airport Environmental Management Airport Environmental Management II Airport Extreme Weather Operations and Planning Airport Financial Management (For Non Financial Managers) Airport Firefighter Officer Airport Information Management Airport Intermediate Management Airport Law and Legal Affairs Airport Management Inspections and Certifications Airport Management Training Airport Management University of Geneva Airport Marketing Airport Marketing and Air Service Development Airport Master Planning Airport Media and Public Relations Airport Operations Airport Operations - Advanced Airport Ramp Services Airport Ramp Services (e-Learning) Airport Regulatory Reform Airport Retail Management Airport Revenue Management Airport Safety and Security Airport Security Management Airport Security Management Airport Security Operations Airport Security Procedures and Preventative Measures Airport Security Training Programme (St. Maarten) Airport Slots and Scheduling Airport Strategic Business Management Airport Strategic Maintenance Management Airport Strategic Management Airport Strategic Management NTU Airport Terminal Operations Airport Terminal Planning and Design Airports and Runways Airside Accident Investigation Airside and ATB Capacity Management for Senior Planners Airside Operations - Safety Compliance Airspace Management and Enhancement of Runway Capacity AIS - Introduction AIS Supervisory Management Alliances, Strategic Partnerships & Loyalty Programs AMP - Completion AMP - Foundation Anti-Smuggling Measures in Aviation Security ATC Team Resource Management and Safety (TRM) ATC Unusual/Emergency Situations Training for Air Traffic Controllers and Pilots Auditing the Technical Operations Function Aviation 360 Aviation Accounting Aviation Advocacy Aviation and Environment University of Geneva Aviation and the Environment Aviation and the Environment Aviation and the Environment - Managing Green Airports Aviation Fuel Management Aviation Fuel Quality Assurance Surveillance Plan (QASP) Aviation Ground Safety Training Aviation Internal Auditor Aviation Law and Environment NTU Aviation Law for Managers Aviation Law for Managers - Beijing Aviation Management in Private Sector Aviation Quality Management Aviation Risk Management Aviation Risk Management and Insurance Aviation Security Audit & Inspection (Moved to R547) Aviation Security (AvSec) Awareness Aviation Security (AvSec) Screener Aviation Security (AvSec) Screening Management Aviation Security Seminar Aviation Security Train the Trainer Aviation Security Training Package for Airlines Aviation Strategic Execution-Project Management NTU AvSec Awareness (e-Learning) AvSec Instructor Training Baggage Handling Services & Systems Bartender Basic Aerodynamics Basic Airside Safety Basic AVSEC Management for Airport & Airline Operators Basic Passenger Fares and Ticketing - Beijing Basic Passenger Fares and Ticketing - Phase 1 Basic Passenger Fares and Ticketing - Phase 2 Benchmarking and Best Practices For ANS Providers Biojet Fuel Workshop BSP Agent Best Practices and Common Solutions BSP Agent Billing Reports and Procedures BSP Agent Remittance Procedures BSP Essentials for Travel Agents BSP Essentials for Travel Agents: Final Examination BSP Standard Traffic Documents and Procedures Building High Performance Teams Business Aviation and FBO Ground Services Business Continuity Planning Business Law for Non-Lawyers Business Transformation for Air Navigation Service Providers CAA Compliance with ICAO Standard and Recommended Practices Cabin Crew, Passenger Handling and Security Screening Personnel (Categories 9, 11 and 12) Canadian Airport Safety Management Systems Executive Workshop Carbon Trading for Aviation Card Payment Policies - Advanced Card Payment Policies and Fraud Prevention Cargo 2000 Masterclass Cargo Accident Investigation and Prevention Cargo and Mail Screening Cargo Claims Workshop Cargo Customer Service Cargo Insurance Claims Cargo Interline and Accounting Control Cargo Interline Sales and Revenue Cargo Management Workshop Cargo Market Development for Airports Cargo Marketing Cargo Marketing Cargo Marketing Essentials Cargo Messaging and Data Quality Cargo Operations and Documentation Cargo Operations Safety Audit Cargo Proration Cargo Proration - Beijing Cargo Quality Management Cargo Rating and Control Cargo Rating and Prorating Techniques Cargo Revenue Management Cargo Sales and Revenue Processing Cargo Sales Masterclass Cargo Security Cargo Security Cargo Security for Freight Forwarders Cargo Security Seminar for Executives Cargo Skills & Procedures Cargo Skills and Procedures - Advanced Cargo Supervisor and Marshalling Cargo Warehouse Operations Cash Management Change Management Charts, Maps and Airspace Checklist Orientation Civil Aviation Management CMC & Family Assistance CNS/ATM Planning Master Class Coaching and Mentoring Collaborative Decision Making (CDM) Comercialización de productos turísticos Commercial Negotiation Skills for Airline Managers Compliance Law Controlled Documentation Systems Corporate Risk Management Cost Effectiveness & Revenue Optimization in Ground Operations Cost Reduction Strategies for Air Navigation Service Providers CPDLC/Controller Pilot Data Link Communication Crew Resource Management (CRM) - Continual Reinforcement Crisis Communications & Media Response Crisis Management Crisis Management Workshop CRM/Threat and Error CRM/Threat and Error Management Refresher Customer Care Program Customer Service Customer Service Customer Service Excellence in Cargo Customer Service for Air Navigation Service Providers Customized Airport Operations for SITA Customized Basic Aviation Management Dangerous Goods Awareness Dangerous Goods For CAAs Dangerous Goods Handling (DGH) - Initial Dangerous Goods Instructional Techniques for category 5, 8, 9, 10, 11, 12 Dangerous Goods Instructor Skills Workshop Dangerous Goods Regulations - Awareness Dangerous Goods Regulatory Update Workshop Data Link Implementation in Europe Destination Geography Detection of Bombs and Explosives Developing an Effective Safety Culture Developing E-learning Solutions DGR - Recurrent for Cargo Agents DGR Awareness – Cabin Crew, Passengers Handling and Security Personnel DGR Instructor Refresher DGR Recurrent for DGR Instructors Digital Principles - Advanced Digital Principles - Basic Digital Principles – Basic and Advanced Package Documentation Control and Passenger Assessment Drive Corporate Performance Dynamic Pricing and Revenue Management Earth Orientation e-AWB Workshop e-Business para Agencias de Viajes E-Commerce in the Airline Industry Effective Communication Skills E-freight Implementation - Introduction e-Freight Workshop Emergency Planning and Response Management Emergency Planning and Response Management Emergency Response Planning for CAAs and Air Navigation Service Emergency Response Planning for Ground Service Providers Emerging Technologies for Airlines Emerging Trend in Cargo Technology Emirates/USTDA Training Agreement Ergonomics and Productivity ETOPS European (EU) Aviation Law European Aviation Regulatory Context European Union (EU) Aviation Antitrust Law Event Coordinator Event Manager Executive Advanced Safety Management Systems (SMS) Executive Challenge: Module 1 Executive Challenge: Module 2 Executive Integrated Aviation Management System Executive Quality Management Systems Executive Seminar on Environmental Management in Aviation Executive's Guide to Effective Strategic Planning Fares Filing, Pricing and Distribution Workshop Fatigue Risk Management Awareness – Cabin Crew Fatigue Risk Management Awareness – Flight Crew Fatigue Risk Management Awareness – Maintenance Personnel Fatigue Risk Management Systems Financial Risk Management Flight Crew and Load Planners (Category 10) Flight Operations Management Food and Beverage Manager Food and Beverage Server Foundation in Travel and Tourism Foundations of CNS/ATM Foundations of CNS/ATM Foundations of Risk Management Fraud Prevention Fraud Prevention Management (Previously TALF-11) Front Desk Agent Front Line Service Management Fuel Efficiency and Conservation Fuel Tank Safety Level I Fuel Tank Safety Level II Fundamentals of Airport Development Fundamentals of Airport Operations Fundamentals of Civil Aviation Security General Cargo Processing and Acceptance Personnel (Categories 4 and 7) General Purpose English for Travel - Level 1 Gestion de l'ingenerie et de l'entretien aéroportuaires Gestion financiere et administrative des aéroports Global Distribution Systems (GDSs) Fares Ticketing & Revenue Management Global Navigation Satellite System (GNSS) for Air Traffic Controllers Global Navigation Satellite System Operations (GNSS) Global Navigation Satellite Systems (GNSSs) Global Navigation Satellite Systems Operations Implementation Ground Operations Documentation & ISAGO Ground Operations Management Ground Security Course (Jamaica) Hostage Situation Techniques Housekeeping Room Attendant Human Factors - Total Resource Management Human Factors in Aviation Human Factors in Aviation Maintenance Human Resources for Practitioners Human Resources Management Human Trafficking IATA / UFTAA GDS Training - CD IATA Air Travel Complaints: Module 1 IATA Cargo Advanced Rating and Marketing IATA Cargo English IATA Cargo Introductory Course IATA Cargo Security Awareness IATA Catering Quality Training Programme IATA Dangerous Goods Regulations - Initial IATA Dangerous Goods Regulations - Recurrent IATA Dangerous Goods Regulations (DGR) - Initial Category 6 IATA Dangerous Goods Regulations (DGR) – Recurrent Category 6 IATA Dangerous Goods Regulations (DGR) for Auditors and CAA Inspectors IATA DGR and 49 CFR - Initial (Category 6) IATA DGR and 49 CFR - Refresher (Category 6) IATA DGR Initial for Postal Worker Category A IATA DGR Initial for Shippers and Packers IATA Electronic Airwaybill (e-AWB) IATA GDS Fares and Ticketing - AMADEUS IATA GDS Fares and Ticketing - GALILEO IATA GDS Fares and Ticketing - SABRE IATA Geography in Travel Planning IATA Governance and Systems in the BSP IATA Instructional Standards Workshop IATA Selling Rail Travel IATA Senior Management IATA Serving the Travel Customer IATA/UFTAA Air Fares and Ticketing 1 IATA/UFTAA Electronic Booking Tools IATA/UFTAA Foundation Level Course IATA/UFTAA GDS Fares & Ticketing - Site Licence IATA/UFTAA GDS Fares and Tickeitng - ABACUS IATA/UFTAA GDS Fares and Tickeitng - APOLLO IATA/UFTAA GDS Fares and Ticketing - Internet IATA/UFTAA GDS Training - AMADEUS IATA/UFTAA GDS Training - APOLLO IATA/UFTAA GDS Training - GALILEO IATA/UFTAA GDS Training - Internet IATA/UFTAA GDS Training - SABRE IATA/UFTAA GDS Training - Site Licence IATA/UFTAA GDS Training - WORLDSPAN IATA/UFTAA Int. Travel Agents Programme (Advanced) IATA/UFTAA Travel Agents Marketing IATA-AAAE International Airport Marketing IATA-ODO Air Carrier Access Rules ICAO Safety Plan and Roadmap Implementation Implementing a Project Management Office (PMO) Infectious Substance Transport In-Flight Security Initial Cabin Safety Instruction Techniques Training Instructional Design Instructional Techniques Integrated Approach to Revenue Accounting Integrated Aviation Management System - IAMS Integrated Management Systems Integrated Safety and Security Management System Integrated Strategic Management for Airline Executives Interactive IOSA Safety Seminar Intermediate Civil Aviation Management Intermediate Passenger Fares and Ticketing Intermediate Passenger Fares and Ticketing - Beijing Internal Audit for GSP Internal Audit Implementation & Control Internal Auditor Refresher International Air Cargo Law International Air Fares Reservations and Ticketing - Basic International Air Law International Air Law For Lawyers International Air Law For Lawyers and Legal Professionals - Beijing International Air Law for Non-Lawyers International Air Law University of Geneva International Air Service Negotiations International Customs Process and Documentation International Financial Reporting Standards - Introduction International Negotiation Skills International Negotiation Skills International Strategy Planning & Implementation Intl Procedures Introduction to Air Traffic Flow and Capacity Management Introduction to BSP System and BSP Language Introduction to BSPlink Introduction to European Air Transportation Introduction to Revenue Management Introduction to Risk Management Introduction to Safety Management System Introduction to Safety Management System (SMS) Introduction to SMS (e-Learning) Introduction to the Airline Industry Inventory Management IOSA - SMS Requirements IOSA Auditor Training IOSA Auditors Training IOSA Multiple Project Management ISAGO for Auditors ISAGO for Ground Service Providers ISAGO-SMS Requirements Jeppesen Ab-Initio PPL-CPL Jeppesen Charts and Airspace Workshop Jeppesen Dispatch Course Jeppesen International Flight Operations (IFO) Jeppesen International Flight Planning Jeppesen Pilot Foundation Program Jet Fuel Price Risk Management Kids & Family Friendly Airline (KFA) Las Nuevas Formas de Comunicación con el Cliente Law of Aviation Insurance Leadership Competitive Advantage Leadership Development and Succession Planning Leading Practices in Airline Management Programme Lean - Six Sigma in Aviation Lean Change Management Legal and Financial Issues for Air Navigation Service Providers Legal Aspects of Aircraft Financing Legal Compliance Training Line Cook Lithium Batteries Training Live Animals Regulations Live Animals Regulations Maintenance and Engineering Management IATA Training Courses IATA Training Courses menu When did you take the last course? Please provide Month / Year Question Title * 5. How did you hear about the course? Friend/Colleague/Family Newspaper IATA webpage IATA Authorized Training Centre IATA E-mail campaign Social media (Facebook, LinkedIn, Twitter) Other, please specify Question Title * 6. How did you take your last course? Attending course (At IATA Training Center or as in company) Attending Course at IATA Training Partner Center (Authorized Training Centre, Regional Training Centre) Self Study Question Title * 7. Please rate the following criteria being 5 the highest grade and 1 the lowest grade. (Not applicable for SELF STUDY STUDENTS) 1. Poor 2. Fair 3. Average 4. Good 5. Excellent Instructor performance Instructor performance 1. Poor Instructor performance 2. Fair Instructor performance 3. Average Instructor performance 4. Good Instructor performance 5. Excellent Classroom facility Classroom facility 1. Poor Classroom facility 2. Fair Classroom facility 3. Average Classroom facility 4. Good Classroom facility 5. Excellent Enrolment Process Enrolment Process 1. Poor Enrolment Process 2. Fair Enrolment Process 3. Average Enrolment Process 4. Good Enrolment Process 5. Excellent Examination Examination 1. Poor Examination 2. Fair Examination 3. Average Examination 4. Good Examination 5. Excellent Question Title * 8. How do you rate following elements of course taken? Poor Fair Average Good Excellent Content Content Poor Content Fair Content Average Content Good Content Excellent Structure Structure Poor Structure Fair Structure Average Structure Good Structure Excellent Volume Volume Poor Volume Fair Volume Average Volume Good Volume Excellent Examples Examples Poor Examples Fair Examples Average Examples Good Examples Excellent Relevance Relevance Poor Relevance Fair Relevance Average Relevance Good Relevance Excellent Format Format Poor Format Fair Format Average Format Good Format Excellent Price Price Poor Price Fair Price Average Price Good Price Excellent Exam Difficulty Exam Difficulty Poor Exam Difficulty Fair Exam Difficulty Average Exam Difficulty Good Exam Difficulty Excellent Question Title * 9. Why did you enroll in the selected course? Find a new job Requirement for current job Improve skills and knowledge Certification Other (please specify) Question Title * 10. Did the IATA course help you find a job in your country or help you advance your career in your company? Yes No Question Title * 11. In the future, would you take another course from IATA Training and Development Institute? Yes No, I will not pursue my studies. Question Title * 12. Through which delivery method would you take a new course? Classroom in IATA Center Classroom in Authorized Training Center Self-Study Online Question Title * 13. Would you recommend IATA Training? Yes No Question Title * 14. How should we improve, please share your recommendations/comments. Done
