Drinkwater Products Customer Satisfaction Survey Question Title * 1. Overall, how satisfied are you with the customer service at Drinkwater Products? Very Satisfied Somewhat Satisfied Neutral Somewhat Unsatisfied Very Unsatisfied Question Title * 2. Please rate your level of satisfaction with the following qualities of our customer service team. Very Satisfied Somewhat Satisfied Neutral Somewhat Unsatisfied Very Unsatisfied Responsiveness Responsiveness Very Satisfied Responsiveness Somewhat Satisfied Responsiveness Neutral Responsiveness Somewhat Unsatisfied Responsiveness Very Unsatisfied Courteousness Courteousness Very Satisfied Courteousness Somewhat Satisfied Courteousness Neutral Courteousness Somewhat Unsatisfied Courteousness Very Unsatisfied Professionalism Professionalism Very Satisfied Professionalism Somewhat Satisfied Professionalism Neutral Professionalism Somewhat Unsatisfied Professionalism Very Unsatisfied Understanding of my needs Understanding of my needs Very Satisfied Understanding of my needs Somewhat Satisfied Understanding of my needs Neutral Understanding of my needs Somewhat Unsatisfied Understanding of my needs Very Unsatisfied Knowledge / expertise Knowledge / expertise Very Satisfied Knowledge / expertise Somewhat Satisfied Knowledge / expertise Neutral Knowledge / expertise Somewhat Unsatisfied Knowledge / expertise Very Unsatisfied Problem Solving Problem Solving Very Satisfied Problem Solving Somewhat Satisfied Problem Solving Neutral Problem Solving Somewhat Unsatisfied Problem Solving Very Unsatisfied Question Title * 3. How likely is it that you would recommend this company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 4. How likely are you to use our products/services again? Very Likely Somewhat Likely Neutral Somewhat Unlikely Very Unlikely Question Title * 5. How convenient is it to use Drinkwater Products? Extremely Convenient Very Convenient Moderately Convenient Slightly Convenient Not At All Convenient Question Title * 6. What aspect of our business are you most satisfied with? Product Quality Price Customer Service Availability of Products Shipping & Receiving Accounting Nothing Other (please specify) Question Title * 7. What aspect of our business are you most disappointed by? Product Quality Price Customer Service Availability of Products Shipping & Receiving Accounting Nothing Other (please specify) Question Title * 8. How long does it take someone to respond back to your phone calls/emails? Immediate Resolution Hour Half Day Day Multiple Days Week Multiple Weeks Question Title * 9. How many times do you have to contact someone to have your question answered, problem solved, etc? 1 2 3 4 5+ Question Title * 10. Compared to our competitors, is our product quality better, worse or about the same? Way Better Somewhat Better About The Same Somewhat Worse Way Worse Question Title * 11. Compared to our competitors, is our customer service better, worse or about the same? Way Better Somewhat Better About The Same Somewhat Worse Way Worse Question Title * 12. Compared to our competitors, are our prices higher, lower or about the same? Way Higher Somewhat Higher About The Same Somewhat Lower Way Lower Question Title * 13. What do you like about Drinkwater Products? Question Title * 14. What do you dislike about Drinkwater Products? Question Title * 15. What recommendations would you make for improving our products/customer service? Done