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* 1. What service were you using?

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* 2. To which College Campus were you enquiring at?

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* 3. What time of the day did you speak to the Customer Services team or send them a request for information?

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* 4. If you were speaking to a member of the Customer Services team how long did you have to wait before they began to help you?

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* 5. If you made an electronic enquiry how long did you have to wait until your enquiry was dealt with?

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* 6. How well did the team member listen to you/ understand your enquiry?

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* 7. How eager to help did the member of the Customer Services team seem to be?

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* 8. How knowledgeable was the member of the Customer Services team?

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* 9. How clear was the information the member of the Customer Services team gave you?

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* 10. Any other comments?

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