Customer Satisfaction

1. RATING

Please enter the appropriate number (1-5) with 5 being the highest.

N/A = Not Applicable
1 = Poor
2 = Below Average
3 = Average
4 = Above Average
5 = Excellent

Question Title

* 1. PRODUCT

	N/A	1	2	3	4	5
Product conformed to requirements & quality met your expectations?	Product conformed to requirements & quality met your expectations? N/A	Product conformed to requirements & quality met your expectations? 1	Product conformed to requirements & quality met your expectations? 2	Product conformed to requirements & quality met your expectations? 3	Product conformed to requirements & quality met your expectations? 4	Product conformed to requirements & quality met your expectations? 5
Quality problems were resolved quickly?	Quality problems were resolved quickly? N/A	Quality problems were resolved quickly? 1	Quality problems were resolved quickly? 2	Quality problems were resolved quickly? 3	Quality problems were resolved quickly? 4	Quality problems were resolved quickly? 5
Fast response to downtime problems?	Fast response to downtime problems? N/A	Fast response to downtime problems? 1	Fast response to downtime problems? 2	Fast response to downtime problems? 3	Fast response to downtime problems? 4	Fast response to downtime problems? 5
Lead times met your needs?	Lead times met your needs? N/A	Lead times met your needs? 1	Lead times met your needs? 2	Lead times met your needs? 3	Lead times met your needs? 4	Lead times met your needs? 5

Question Title

* 2. PACKAGING AND DELIVERY

	N/A	1	2	3	4	5
Product shipped when promised?	Product shipped when promised? N/A	Product shipped when promised? 1	Product shipped when promised? 2	Product shipped when promised? 3	Product shipped when promised? 4	Product shipped when promised? 5
Product arrived as ordered or specified?	Product arrived as ordered or specified? N/A	Product arrived as ordered or specified? 1	Product arrived as ordered or specified? 2	Product arrived as ordered or specified? 3	Product arrived as ordered or specified? 4	Product arrived as ordered or specified? 5
Order shipped complete?	Order shipped complete? N/A	Order shipped complete? 1	Order shipped complete? 2	Order shipped complete? 3	Order shipped complete? 4	Order shipped complete? 5
Packaging and shipping done well?	Packaging and shipping done well? N/A	Packaging and shipping done well? 1	Packaging and shipping done well? 2	Packaging and shipping done well? 3	Packaging and shipping done well? 4	Packaging and shipping done well? 5

Question Title

* 3. I & M CORPORATION

	N/A	1	2	3	4	5
Likely to recommend I&M to a business colleague?	Likely to recommend I&M to a business colleague? N/A	Likely to recommend I&M to a business colleague? 1	Likely to recommend I&M to a business colleague? 2	Likely to recommend I&M to a business colleague? 3	Likely to recommend I&M to a business colleague? 4	Likely to recommend I&M to a business colleague? 5
Probability of purchasing from I&M again?	Probability of purchasing from I&M again? N/A	Probability of purchasing from I&M again? 1	Probability of purchasing from I&M again? 2	Probability of purchasing from I&M again? 3	Probability of purchasing from I&M again? 4	Probability of purchasing from I&M again? 5
I&M's Sales/Quoting Department understands my business needs & strives to meet them?	I&M's Sales/Quoting Department understands my business needs & strives to meet them? N/A	I&M's Sales/Quoting Department understands my business needs & strives to meet them? 1	I&M's Sales/Quoting Department understands my business needs & strives to meet them? 2	I&M's Sales/Quoting Department understands my business needs & strives to meet them? 3	I&M's Sales/Quoting Department understands my business needs & strives to meet them? 4	I&M's Sales/Quoting Department understands my business needs & strives to meet them? 5
I&M's quotes are prompt and complete?	I&M's quotes are prompt and complete? N/A	I&M's quotes are prompt and complete? 1	I&M's quotes are prompt and complete? 2	I&M's quotes are prompt and complete? 3	I&M's quotes are prompt and complete? 4	I&M's quotes are prompt and complete? 5
I&M's ability to satisfy a broad spectrum of requirements?	I&M's ability to satisfy a broad spectrum of requirements? N/A	I&M's ability to satisfy a broad spectrum of requirements? 1	I&M's ability to satisfy a broad spectrum of requirements? 2	I&M's ability to satisfy a broad spectrum of requirements? 3	I&M's ability to satisfy a broad spectrum of requirements? 4	I&M's ability to satisfy a broad spectrum of requirements? 5

Question Title

* 4. COMPETITION

	N/A	1	2	3	4	5
Rank I&M against the competition?	Rank I&M against the competition? N/A	Rank I&M against the competition? 1	Rank I&M against the competition? 2	Rank I&M against the competition? 3	Rank I&M against the competition? 4	Rank I&M against the competition? 5
I&M's prices are competitive?	I&M's prices are competitive? N/A	I&M's prices are competitive? 1	I&M's prices are competitive? 2	I&M's prices are competitive? 3	I&M's prices are competitive? 4	I&M's prices are competitive? 5
I&M's invoicing is accurate, timely, and easy to read, in comparison to the competition?	I&M's invoicing is accurate, timely, and easy to read, in comparison to the competition? N/A	I&M's invoicing is accurate, timely, and easy to read, in comparison to the competition? 1	I&M's invoicing is accurate, timely, and easy to read, in comparison to the competition? 2	I&M's invoicing is accurate, timely, and easy to read, in comparison to the competition? 3	I&M's invoicing is accurate, timely, and easy to read, in comparison to the competition? 4	I&M's invoicing is accurate, timely, and easy to read, in comparison to the competition? 5