Exit this survey AEA Benefits 2013-2014 2012-2013 Heartland Insurance Survey This twenty-six question survey is for Heartland staff that have health insurance throughHeartland. The results will be used to guide the decision making of the insurance committee. Ifyou do not have health insurance through Heartland, please do not complete this survey. Yourresponses are anonymous and will be viewed by the insurance committee. Aggregate results of thesurvey will be available to all staff. Question Title * 1. Please indicate your employment group Classified Union (secretary, clerk, audiometrist, teacher associate, van driver, custodian, etc.) Classified Non-Union (IT staff, Business office staff, etc.) Certified Union (teachers, social workers, OT/PT, SLP, consultants, etc.) Certified Non-Union (director, regional director, business manager, etc.) Question Title * 2. What is the number of years you have worked for Heartland? less than one one to five six to ten eleven to fifteen sixteen or more Question Title * 3. What is your age? up to 30 31-40 41-50 51-60 61+ Question Title * 4. What type of health insurance are you currently enrolled in? Single coverage Family coverage Question Title * 5. Which health insurance plan are you currently enrolled in? $750 deductible $1,500 deductible Question Title * 6. I think my health benefits are equal to or better than those offered by otheremployers who hire employees in similar positions to mine. Strongly agree Agree Disagree Strongly disagree Don't know Question Title * 7. My health insurance plan meets my health insurance needs. Strongly agree Agree Disagree Strongly disagree Question Title * 8. What is your level of satisfaction with the drug plan coverage? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Question Title * 9. What is your level of satisfaction with claims processing from Wellmark in the past year? Very Satisfied Satisfied Dissatisfied Very Dissatisfied I have not had any claims processed Question Title * 10. What is your level of satisfaction with customer service from Wellmark in the past year? Very Satisfied Satisfied Dissatisfied Very Dissatisfied I have not interacted with Wellmark customer service Question Title * 11. What is your level of satisfaction with the dental coverage? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Question Title * 12. What is your level of satisfaction with customer service from Delta Dental? Very Satisfied Satisfied Dissatisfied Very Dissatisfied I have not interacted with Delta Dental customer service in the past year Question Title * 13. What is your level of satisfaction with customer service from Kabel businessservices for the flex benefit plan and/or HRA? Very Satisfied Satisfied Dissatisfied Very Dissatisfied I do not have a flex plan and/or an HRA Question Title * 14. Discounts are available on eyeglasses through EyeMed (via Delta Dental) and a discount Wellmark plan. Did you take advantage of either of these discount plans? EyeMed Wellmark Neither one Question Title * 15. If yes, how satisfied were you with the savings you received? Very Satisfied Satisfied Dissatisfied Very Dissatisfied Question Title * 16. What is your level of knowledge about the Employee Assistance Program(EAP)? I didn't know we had one. I am aware this is available, but do not know how to access services. I am aware this is available and know how to access services. Question Title * 17. What is your level of satisfaction with the Employee Assistance Program(EAP)? Very Satisfied Satisfied Dissatisfied Very Dissatisfied I did not use this service in the past year Question Title * 18. What is your level of satisfaction with the education you receive about yourbenefits? Very Satisfied Satisfied Dissatisfied Very Dissatisfied I did not attend a benefit meeting in the past year Question Title * 19. Please rank the following options for benefits education: Most preferred – – – – Least preferred Videos on Intranet Videos on Intranet Most preferred Videos on Intranet – Videos on Intranet – Videos on Intranet – Videos on Intranet – Videos on Intranet Least preferred Printed materials Printed materials Most preferred Printed materials – Printed materials – Printed materials – Printed materials – Printed materials Least preferred Materials via PDF on the Intranet Materials via PDF on the Intranet Most preferred Materials via PDF on the Intranet – Materials via PDF on the Intranet – Materials via PDF on the Intranet – Materials via PDF on the Intranet – Materials via PDF on the Intranet Least preferred Connection Articles Connection Articles Most preferred Connection Articles – Connection Articles – Connection Articles – Connection Articles – Connection Articles Least preferred Benefits meetings via ICN Benefits meetings via ICN Most preferred Benefits meetings via ICN – Benefits meetings via ICN – Benefits meetings via ICN – Benefits meetings via ICN – Benefits meetings via ICN Least preferred In-person benefit meetings in regions In-person benefit meetings in regions Most preferred In-person benefit meetings in regions – In-person benefit meetings in regions – In-person benefit meetings in regions – In-person benefit meetings in regions – In-person benefit meetings in regions Least preferred Other (please specify) Question Title * 20. If you watched a benefit video on the Intranet in the last year, how helpful did you find it? Very helpful Helpful Neutral Not very helpful Not at all helpful I did not watch any videos this year Question Title * 21. What is your level of satisfaction with the support provided by Heartland whenyou contact human resources regarding BENEFIT related questions? Very Satisfied Satisfied Dissatisfied Very Dissatisfied I did not use this service If dissatisfied, what suggestions do you have to improve your level of satisfaction with the support provided by benefits? Question Title * 22. If you are dissatisfied with Heartland's benefit offerings, what would you change? Question Title * 23. What are the most important aspects of Heartland's benefit offerings that youwould like to remain unchanged? Question Title * 24. The Wellness Committee would like to know your interest in the availability of healthy snacks for purchase. Please respond to the following statement:I would buy healthy snacks at the worksite if they were available. (For example: low fat yogurt, low fat milk, dried fruit and nut mix, fresh fruit, pretzels, instead of candy, chips, cookies, cupcakes, etc.) Definitely Some of the time Probably not too often Not at all Comments Question Title * 25. The Wellness Committee would like to know your interest in the availability of financial wellness resources for Heartland employees/spouses. Please rank your level of interest in the following financial wellness resources. Definitely interested Somewhat interested Not at all Lunch and Learn Lunch and Learn Definitely interested Lunch and Learn Somewhat interested Lunch and Learn Not at all Online Resources Online Resources Definitely interested Online Resources Somewhat interested Online Resources Not at all Reduced Cost Debt Reduction Reduced Cost Debt Reduction Definitely interested Reduced Cost Debt Reduction Somewhat interested Reduced Cost Debt Reduction Not at all Budgeting Budgeting Definitely interested Budgeting Somewhat interested Budgeting Not at all Reduced Cost Financial Counseling Reduced Cost Financial Counseling Definitely interested Reduced Cost Financial Counseling Somewhat interested Reduced Cost Financial Counseling Not at all Other (please specify) Question Title * 26. Heartland is considering offering a Voluntary Supplemental Life insurance policy for eligible employees, spouses and/or dependent children. This would allow you to purchase additional life insurance at group rates for yourself, your spouse/and or your children. 15% of eligible employees must enroll in Employee Supplemental Life in order to offer this coverage. - Employees: Choose up to $100,000 without medical questions. - Spouse: Choose up to $25,000 without medical questions. - Children: Choose up to $10,000 of eligible dependent child coverage.Rates will be based on your age, and coverage for children would be for infants 14 days to age 19, or to age 25 if a full time student. No coverage for active military.Employees: Sample cost for $100,000 coverage - $5.00 per month for a 34 year old - $9.00 per month for a 44 year old - $23.00 per month for a 54 year oldSpouse: Sample cost for $25,000 coverage - $1.25 per month for a 34 year old - $2.25 per month for a 44 year old - $5.75 per month for a 54 year oldChildren: Sample Cost - $1.50 per month regardless of the number of children in the household - $1,000 coverage for an infant (14 days to 6 months) - $10,000 coverage for a child (6 months to 25 years)Based on the above information: I am very interested; please offer this benefit. I am interested, but this is not a good time. I am not interested. The Insurance Committee appreciates your feedback and will take your responses into consideration when planning the new year's benefit choices. Thank you! Done
