Customer Satisfaction Survey We value your opinion - please take our 3 minute survey. Question Title 1. How would you rate the quality of the flooring products received from us? Excellent Average Poor Additional comments if desired - can be left blank Question Title 2. How satisfied were you with the communication from our team during your order and delivery process? Very satisfied Somewhat satisfied Not at all satisfied Additional comments if desired - can be left blank Question Title 3. How effective was our team at responding to any issues or concerns you raised? Effective Somewhat effective Not effective Not applicable Additional comments if desired - can be left blank Question Title 4. What factors influenced your satisfaction with our company? Select all that apply. Product quality Pricing Ease of ordering Availability Delivery timeliness Customer support Additional comments if desired - can be left blank Question Title 5. What aspects would you like to see improved? New customer on-boarding Product availability Order entry / order acknowledgement Order fulfillment / delivery time Shipping acknowledgement Product or label appearance Product quality Invoicing Post-sales support Additional comments if desired - can be left blank Question Title 6. Overall, how satisfied are you with your experience with our company? Very satisfied Satisfied Not satisfied Question Title 7. How likely is it that you would recommend our company to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title 8. What is your name? Question Title 9. What is your phone number? Question Title 10. What is your company name and location please - this information will NOT be sold? Question Title 11. Would you like to be contacted for further discussion? Yes No Additional comments if desired - can be left blank Done