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Your input is critical to ensuring that ARSA determines the full audit burden currently placed on the contract maintenance industry. ARSA's 2012 audits survey will quantify issues of common concern and ensure that the necessary framework is built into the FAA’s plan to address the untenable reality of non-stop, overlapping, and duplicative audits.

Only one key contact from each ARSA member company is being asked to participate. To ensure your company's voice is heard, please take the 30 minutes needed to respond completely to the 25 questions below. The anonymous survey is directed at the maintenance portion of your business and results will only be distributed in aggregate form. Please respond accordingly. The survey will end at 8:00 p.m. Eastern Time on Friday, April 13, 2012.

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1. Which of the following best describes your position and job title?

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2. What are your primary area(s) of responsibility? (Check all that apply)

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3. How many facilities does your company have?

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4. Where is/are your facility(ies) located? (Check all that apply)

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5. What were your company’s (including all facilities) gross annual revenues in 2011?

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6. How many persons (including all facilities) does your company employ?

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7. What type of civil aviation certificate(s) does/do your company hold? (Check all that apply)

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8. If your company is a repair station or aircraft maintenance organization, what ratings do you hold? (Check all that apply)

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9. What type of commercial certificate(s) does your company hold? (Check all that apply)

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10. How many quality managers does your company employ? (A quality manager is any employee that supervises or manages quality assurance or quality control and has responsibility for in-person or paper audits or surveys.)

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11. How many quality auditors does your company employ? (A quality auditor is any employee responsible for performing, hosting, or responding to in-person or paper audits or surveys.)

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12. What is your company's average annual salary for the following positions--

 
Quality Manager
Quality Auditor

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13. How much does your company spend annually on training to ensure personnel have the appropriate experience level to conduct, host and respond to audits?

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14. What civil aviation authority certificates do/does your company hold? (Check all that apply)

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15. As applicable, how much does each civil aviation authority charge your company annually in audit fees and expenses (not including certificate fees)?

  $0 $1 - $500 $501 - $1,000 $1,001 - $5,000 $5,001 - $10,000 $10,001 - $20,000 $20,001 - $30,000 $30,000+
Federal Aviation Administration
European Aviation Safety Agency
Transport Canada Civil Aviation
Directorate General of Civil Aviation of Mexico
Civil Aviation Administration of China
National Civil Aviation Agency of Brazil
One or more other South America
One or more Latin America/Caribbean
One or more Middle East
One or more other Asia/Pacific
One or more Africa

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16. How many audits does your company receive each year from (leave blank if zero)—

  In Person Paper
Federal Aviation Administration
European Aviation Safety Agency
Transport Canada Civil Aviation
Directorate General of Civil Aviation of Mexico
Civil Aviation Administration of China
National Civil Aviation Agency of Brazil
One or more other South America
One or more Latin America/Caribbean
One or more Middle East
One or more other Asia/Pacific
One or more Africa
Part 91, 121, 125, 129 and 135 certificate holders (under § 145.205) including C.A.S.E.
The repair station according to its internal quality system (under §§ 145.211 and 145.205)
Another certificated part 145 repair station/AMO
Other foreign or domestic customers
A part 21 certificate held by the same entity that holds the repair station certificate
“Commercial” certificate requirements (ASA-100 (distributors), ISO 9000 series, AS9100, AS9110, NADCAP, etc.)

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17. How many hours (on average) do the following personnel spend supporting each type of audit from (leave blank if zero)—

  Quality Manager - In Person Quality Manager - Paper Quality Auditor - In Person Quality Auditor - Paper
Federal Aviation Administration
European Aviation Safety Agency
Transport Canada Civil Aviation
Directorate General of Civil Aviation of Mexico
Civil Aviation Administration of China
National Civil Aviation Agency of Brazil
One or more other South America
One or more Latin America/Caribbean
One or more Middle East
One or more other Asia/Pacific
One or more Africa
Part 91, 121, 125, 129 and 135 certificate holders (under § 145.205) including C.A.S.E.
The repair station according to its internal quality system (under §§ 145.211 and 145.205)
Another certificated part 145 repair station/AMO
Other foreign or domestic customers
A part 21 certificate held by the same entity that holds the repair station certificate
“Commercial” certificate requirements (ASA-100 (distributors), ISO 9000 series, AS9100, AS9110, NADCAP, etc.)

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18. How many external audits does your company conduct on (leave blank if zero)—

  In Person Paper
Certificated contract maintenance vendors (foreign and domestic)
Non-certificated contract maintenance vendors (foreign and domestic)
Suppliers (e.g., distributors, calibrators and service providers)
FAA part 121, 125, 129 and 135 certificate holders (or foreign equivalents)
“Commercial” certificate requirements (ASA-100 (distributor), ISO 9000 series, AS9100, AS9110, NADCAP, etc.)

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19. How many hours (on average) do the following personnel spend conducting each type of external audit on (leave blank if zero)—

  Quality Manager - In Person Quality Manager - Paper Quality Auditor - In Person Quality Auditor - Paper
Certificated contract maintenance vendors (foreign and domestic)
Non-certificated contract maintenance vendors (foreign and domestic)
Suppliers (e.g., distributors, calibrators and service providers)
FAA part 121, 125, 129 and 135 certificate holders (or foreign equivalents)
“Commercial” certificate requirements (ASA-100 (distributor), ISO 9000 series, AS9100, AS9110, NADCAP, etc.)

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20. How much on average does your company spend in travel expenses supporting each in-person external audit?

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21. How many internal audits does your company conduct each year?

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22. How many hours (on average) do the following personnel spend spend supporting each internal audit?

 
Quality Manager
Quality Auditor

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23. What are the company's annual costs for regulatory or customer auditor on-site facilities (including space, utilities, equipment and support)?

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24. Would your company support a true “third-party approach” to auditing and data sharing? That is, would your company pay for an independent audit where data (audit results, findings, corrective and preventive actions) is shared with customers and regulators through confidentiality and self-disclosure agreements provided overlapping/duplicative audits (in-person and paper) are eliminated?

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25. Does your company support the concept of Certification Authority Mutual Acceptance? That is, where one regulator is willing to accept the audit results from another regulator for the purposes of initial and recurrent certification and/or surveillance?

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