Desert Sun Tan - Website Survey

Customer Survey

Question Title

What is your gender?

Female

Male

Question Title

Which category below includes your age?

17 or younger

18-20

21-29

30-39

40-49

50-59

60 or older

Question Title

Which salon did you visit?

Question Title

What time of day did you visit our salon?

Between 8 AM and 11AM

From 11 AM to 3 PM

Between 3 PM and 6 PM

From 6 PM to 10 PM

Question Title

Which products and/or services do you use when you visit our salon? Select all that apply:

Sunless

Body Wraps

Lotion

Red Light

Hydration Station

Question Title

Which of the following best describes the frequency of your visits to Desert Sun?

Daily to Weekly

Monthly

Special Occasions

Seasonally

Question Title

How would you describe pricing strategy?

Inconsistent

Confusing and unclear

Negotiable

Consistent and equitable

Question Title

Which best describes your perception of Desert Sun employees?

Educational and assistive

Engaging and sincere

Inattentive and distracted

Attentive and helpful

Forecful and pushy

Question Title

Please rate the staff on the following items from your most recent visit

	Strongly disagree	Disagree	Neutral	Agree	Strongly agree
I was assisted in a timely and efficient manner	I was assisted in a timely and efficient manner Strongly disagree	I was assisted in a timely and efficient manner Disagree	I was assisted in a timely and efficient manner Neutral	I was assisted in a timely and efficient manner Agree	I was assisted in a timely and efficient manner Strongly agree
The staff was dressed appropriately and presented themselves professionally	The staff was dressed appropriately and presented themselves professionally Strongly disagree	The staff was dressed appropriately and presented themselves professionally Disagree	The staff was dressed appropriately and presented themselves professionally Neutral	The staff was dressed appropriately and presented themselves professionally Agree	The staff was dressed appropriately and presented themselves professionally Strongly agree
The staff made me feel that my business was appreciated	The staff made me feel that my business was appreciated Strongly disagree	The staff made me feel that my business was appreciated Disagree	The staff made me feel that my business was appreciated Neutral	The staff made me feel that my business was appreciated Agree	The staff made me feel that my business was appreciated Strongly agree
The staff actively listened to my needs and worked to address them	The staff actively listened to my needs and worked to address them Strongly disagree	The staff actively listened to my needs and worked to address them Disagree	The staff actively listened to my needs and worked to address them Neutral	The staff actively listened to my needs and worked to address them Agree	The staff actively listened to my needs and worked to address them Strongly agree
The staff was friendly and I felt welcome during my visit	The staff was friendly and I felt welcome during my visit Strongly disagree	The staff was friendly and I felt welcome during my visit Disagree	The staff was friendly and I felt welcome during my visit Neutral	The staff was friendly and I felt welcome during my visit Agree	The staff was friendly and I felt welcome during my visit Strongly agree
The staff was knowledgeable and able to address my needs	The staff was knowledgeable and able to address my needs Strongly disagree	The staff was knowledgeable and able to address my needs Disagree	The staff was knowledgeable and able to address my needs Neutral	The staff was knowledgeable and able to address my needs Agree	The staff was knowledgeable and able to address my needs Strongly agree
The staff was dedicated to providing outstanding service	The staff was dedicated to providing outstanding service Strongly disagree	The staff was dedicated to providing outstanding service Disagree	The staff was dedicated to providing outstanding service Neutral	The staff was dedicated to providing outstanding service Agree	The staff was dedicated to providing outstanding service Strongly agree

Question Title

Please rate all the following attributes in determining the salon of your choice

	Not important	Somewhat important	Neutral	Quite important	Very important
Professionalism	Professionalism Not important	Professionalism Somewhat important	Professionalism Neutral	Professionalism Quite important	Professionalism Very important
Friendliness	Friendliness Not important	Friendliness Somewhat important	Friendliness Neutral	Friendliness Quite important	Friendliness Very important
Knowledge	Knowledge Not important	Knowledge Somewhat important	Knowledge Neutral	Knowledge Quite important	Knowledge Very important
Efficiency	Efficiency Not important	Efficiency Somewhat important	Efficiency Neutral	Efficiency Quite important	Efficiency Very important
Communication and listening	Communication and listening Not important	Communication and listening Somewhat important	Communication and listening Neutral	Communication and listening Quite important	Communication and listening Very important
Speed of service	Speed of service Not important	Speed of service Somewhat important	Speed of service Neutral	Speed of service Quite important	Speed of service Very important

Question Title

Please rank the following items in order of importance when choosing a tanning salon

Product offerings

Convenience

Price

Service offerings

Customer service

Question Title

Please rate your level of satisfaction in the following categories

	Dissatisfied	Somewhat Dissatisfied	Neutral	Satisfied	Very Satisfied
Pricing	Pricing Dissatisfied	Pricing Somewhat Dissatisfied	Pricing Neutral	Pricing Satisfied	Pricing Very Satisfied
Customer service	Customer service Dissatisfied	Customer service Somewhat Dissatisfied	Customer service Neutral	Customer service Satisfied	Customer service Very Satisfied
Service offerings	Service offerings Dissatisfied	Service offerings Somewhat Dissatisfied	Service offerings Neutral	Service offerings Satisfied	Service offerings Very Satisfied
Product offerings	Product offerings Dissatisfied	Product offerings Somewhat Dissatisfied	Product offerings Neutral	Product offerings Satisfied	Product offerings Very Satisfied
Convenience	Convenience Dissatisfied	Convenience Somewhat Dissatisfied	Convenience Neutral	Convenience Satisfied	Convenience Very Satisfied
Equipment working properly	Equipment working properly Dissatisfied	Equipment working properly Somewhat Dissatisfied	Equipment working properly Neutral	Equipment working properly Satisfied	Equipment working properly Very Satisfied
Cleanliness of salon/beds	Cleanliness of salon/beds Dissatisfied	Cleanliness of salon/beds Somewhat Dissatisfied	Cleanliness of salon/beds Neutral	Cleanliness of salon/beds Satisfied	Cleanliness of salon/beds Very Satisfied

Question Title

Which of the following competitors have you visited in the past year?

Seattle Sun Tan

Rockstar Tan Bar

Tropical Tan

None of the above

Other (please specify)

Question Title

Overall, I would say that my experience at Desert Sun was

Excellent

Above average

Average

Below average

Poor

Question Title

Please use this box to provide any additional feedback

Question Title

Would you like to be contacted regarding your experience?

Yes

Question Title

Please fill out your prefered method of contact information below if you would like us to call or email you regarding your experience.

Name

Email Address

Phone Number