Customer Satisfaction Survey 2016
– Daily
| 0.00%
0
|
– 3-6 times per week
| 2.50%
1
|
– 1-2 times per week
| 5.00%
2
|
– Less than once a week
| 35.00%
14
|
– Almost never
| 27.50%
11
|
– Only during Annual Permit Registration
| 27.50%
11
|
– I have never visited transport.tamu.edu
| 2.50%
1
|
| TOTAL | 40 |
How do you prefer to do business with Transportation Services? (check one)
- Answered: 39
- Skipped: 1
Face-to-faceOnline/webTelephone
– Face-to-face
| 10.26%
4
|
– Online/web
| 76.92%
30
|
– Telephone
| 12.82%
5
|
| TOTAL | 39 |
How do you prefer to receive communications from Transportation Services?
- Answered: 40
- Skipped: 0
Texas A&M EmailTexas A&M Today
Text Messages
(if offered)
RSS/Twitter– Texas A&M Email
| 92.50%
37
|
– Texas A&M Today
| 2.50%
1
|
– Text Messages (if offered)
| 25.00%
10
|
– RSS/Twitter
| 7.50%
3
|
| Total Respondents: 40 |
Do you currently hold a parking permit?
- Answered: 40
- Skipped: 0
YesNo
– Yes
| 77.50%
31
|
– No
| 22.50%
9
|
| TOTAL | 40 |
Comments(0) | |
If you have a parking permit, how satisfied are you with:
- Answered: 34
- Skipped: 6
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Somewhat Satisfied
Very Satisfied
N/A
Ability to
find a parking
space in...
Ease of
registering for
a permit
Your lot
assignment
Maintenance,
cleanliness and
upkeep of...
Consistency of
enforcement
Parking
appeals process
Fairness of
permit
assignment a...
Payment
process for
parking and...
Value you
receive for
your permit...
Overall
satisfaction
with parking
N/A
– | Total
– | |||||||
|---|---|---|---|---|---|---|---|---|
– Ability to find a parking space in assigned lot
| 6.06%
2
| 15.15%
5
| 3.03%
1
| 30.30%
10
| 30.30%
10
| 15.15%
5
|
33
|
3.75
|
– Ease of registering for a permit
| 2.94%
1
| 5.88%
2
| 2.94%
1
| 29.41%
10
| 52.94%
18
| 5.88%
2
|
34
|
4.31
|
– Your lot assignment
| 11.76%
4
| 14.71%
5
| 0.00%
0
| 23.53%
8
| 41.18%
14
| 8.82%
3
|
34
|
3.74
|
– Maintenance, cleanliness and upkeep of facilities
| 2.94%
1
| 8.82%
3
| 2.94%
1
| 41.18%
14
| 35.29%
12
| 8.82%
3
|
34
|
4.06
|
– Consistency of enforcement
| 3.03%
1
| 12.12%
4
| 9.09%
3
| 39.39%
13
| 27.27%
9
| 9.09%
3
|
33
|
3.83
|
– Parking appeals process
| 3.03%
1
| 9.09%
3
| 21.21%
7
| 15.15%
5
| 6.06%
2
| 45.45%
15
|
33
|
3.22
|
– Fairness of permit assignment and wait list process
| 5.88%
2
| 11.76%
4
| 26.47%
9
| 23.53%
8
| 14.71%
5
| 17.65%
6
|
34
|
3.36
|
– Payment process for parking and citations
| 2.94%
1
| 2.94%
1
| 17.65%
6
| 26.47%
9
| 26.47%
9
| 23.53%
8
|
34
|
3.92
|
– Value you receive for your permit price
| 23.53%
8
| 38.24%
13
| 8.82%
3
| 14.71%
5
| 8.82%
3
| 5.88%
2
|
34
|
2.44
|
– Overall satisfaction with parking
| 0.00%
0
| 23.53%
8
| 20.59%
7
| 35.29%
12
| 14.71%
5
| 5.88%
2
|
34
|
3.44
|
Please indicate the types of interactions you have had with Transportation Services within the last 12 months. (choose all that apply)
- Answered: 35
- Skipped: 5
PhoneEmail
In person at
the Customer
Assistance...
Web-based
registration
BusBuzzLive ChatOther
web-based
services
– Phone
| 34.29%
12
|
– Email
| 57.14%
20
|
– In person at the Customer Assistance Center
| 22.86%
8
|
– Web-based registration
| 74.29%
26
|
– BusBuzz
| 2.86%
1
|
– Live Chat
| 8.57%
3
|
– Other web-based services
| 11.43%
4
|
| Total Respondents: 35 |
If you have had interactions with the Customer Assistance Center within the past 12 months, please rate your satisfaction with the following elements of your experience:
- Answered: 32
- Skipped: 8
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Somewhat Satisfied
Very Satisfied
N/A
Professionalism
of staff
Level of
customer
service you...
Ability of
staff to answer
your questions
N/A
– | Total
– | |||||||
|---|---|---|---|---|---|---|---|---|
– Professionalism of staff
| 3.13%
1
| 0.00%
0
| 0.00%
0
| 18.75%
6
| 31.25%
10
| 46.88%
15
|
32
|
4.41
|
– Level of customer service you received
| 3.13%
1
| 0.00%
0
| 6.25%
2
| 12.50%
4
| 31.25%
10
| 46.88%
15
|
32
|
4.29
|
– Ability of staff to answer your questions
| 3.13%
1
| 0.00%
0
| 6.25%
2
| 18.75%
6
| 28.13%
9
| 43.75%
14
|
32
|
4.22
|
If you have had interactions with a Parking Services Officer (PSO) within the past 12 months, please rate your satisfaction with the following elements of your experience:
- Answered: 30
- Skipped: 10
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Somewhat Satisfied
Very Satisfied
N/A
The PSO was
professional/co
urteous
The PSO
answered my
questions
I understood
the reason why
I was...
N/A
– | Total
– | |||||||
|---|---|---|---|---|---|---|---|---|
– The PSO was professional/courteous
| 3.33%
1
| 6.67%
2
| 3.33%
1
| 6.67%
2
| 16.67%
5
| 63.33%
19
|
30
|
3.73
|
– The PSO answered my questions
| 0.00%
0
| 6.67%
2
| 3.33%
1
| 6.67%
2
| 16.67%
5
| 66.67%
20
|
30
|
4.00
|
– I understood the reason why I was cited/warned (if applicable)
| 3.33%
1
| 0.00%
0
| 10.00%
3
| 3.33%
1
| 10.00%
3
| 73.33%
22
|
30
|
3.63
|
If you have used the Aggie Spirit buses this academic year, how satisfied are you with:
- Answered: 36
- Skipped: 4
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Somewhat Satisfied
Very Satisfied
N/A
Bus routes
Time you wait
before a bus
appears
Stops made by
the buses
Hours of
operation
Ease in
understanding
route maps
Maintenance,
cleanliness and
upkeep of buses
Courtesy and
friendliness of
bus drivers
Overall
satisfaction
with bus...
N/A
– | Total
– | |||||||
|---|---|---|---|---|---|---|---|---|
– Bus routes
| 0.00%
0
| 8.57%
3
| 2.86%
1
| 25.71%
9
| 31.43%
11
| 31.43%
11
|
35
|
4.17
|
– Time you wait before a bus appears
| 0.00%
0
| 5.88%
2
| 5.88%
2
| 44.12%
15
| 11.76%
4
| 32.35%
11
|
34
|
3.91
|
– Stops made by the buses
| 2.94%
1
| 8.82%
3
| 0.00%
0
| 29.41%
10
| 26.47%
9
| 32.35%
11
|
34
|
4.00
|
– Hours of operation
| 2.94%
1
| 14.71%
5
| 2.94%
1
| 20.59%
7
| 26.47%
9
| 32.35%
11
|
34
|
3.78
|
– Ease in understanding route maps
| 2.94%
1
| 8.82%
3
| 2.94%
1
| 20.59%
7
| 35.29%
12
| 29.41%
10
|
34
|
4.08
|
– Maintenance, cleanliness and upkeep of buses
| 2.94%
1
| 2.94%
1
| 8.82%
3
| 26.47%
9
| 26.47%
9
| 32.35%
11
|
34
|
4.04
|
– Courtesy and friendliness of bus drivers
| 5.71%
2
| 0.00%
0
| 8.57%
3
| 20.00%
7
| 37.14%
13
| 28.57%
10
|
35
|
4.16
|
– Overall satisfaction with bus service
| 2.86%
1
| 11.43%
4
| 2.86%
1
| 31.43%
11
| 22.86%
8
| 28.57%
10
|
35
|
3.84
|
Have you taken advantage of our bike services? (select all that apply)
- Answered: 38
- Skipped: 2
Bike LeaseBorrow a Bike
Fixit
Maintenance
Station
Free Bike
Registration
Summer Bike
Storage
None– Bike Lease
| 0.00%
0
|
– Borrow a Bike
| 5.26%
2
|
– Fixit Maintenance Station
| 7.89%
3
|
– Free Bike Registration
| 7.89%
3
|
– Summer Bike Storage
| 0.00%
0
|
– None
| 84.21%
32
|
| Total Respondents: 38 |
Have you taken advantage of the other alternative transportation programs? (check all that apply)
- Answered: 2
- Skipped: 38
Rideshare
(free ride
matching...
Carshare
(short-term
on-campus ca...
Weekend
intercity bus
service (bus...
– Rideshare (free ride matching service)
| 50.00%
1
|
– Carshare (short-term on-campus car rental)
| 50.00%
1
|
– Weekend intercity bus service (bus service to/from College Station and Houston, etc)
| 100.00%
2
|
| Total Respondents: 2 |
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