Webinar
Empowering CX professionals: Using insights to overcome frontline challenges
Customer experience (CX) professionals are juggling high customer demands and tough company goals, with 87% saying CX is a top priority at their company*. So how can leaders help their teams thrive under pressure and tackle challenges with confidence?
Get an in-depth look at how you can use surveys to gather actionable insights that will empower your CX team. Longtime customer service and experience experts Myra Golden and Marci Kirkpatrick will share strategies to identify your CX team’s needs, boost morale, and address hidden challenges.
In this webinar, you’ll also discover how to:
- Utilize insights to improve training, support, and employee well-being
- Bridge the gap between CX and HR to boost team performance and job satisfaction
- Gather critical data on frontline experiences to improve your company’s CX
*SurveyMonkey. “3 Strategies for Closing the CX Gap.” SurveyMonkey, www.surveymonkey.com/resources/premium/3-strategies-for-closing-the-cx-gap/.
