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* 1. FULL NAME

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* 2. DATE

Date

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* 3. The target date for removing all accessibility barriers in Ontario is

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* 4. The definition of a disability under the Accessibility for Ontarians with Disabilities Act, 2005 includes

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* 5. The attitude of others can be a barrier for those with disabilities

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* 6. If you provide a service used only by others in your organization, that service is not covered under the Accessibility for Ontarians with Disabilities Act, 2005.

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* 7. According to the Accessibility for Ontarians with Disabilities Act, 2005, an organization’s policies, practices and procedures must be consistent with the principles of independence, dignity, integration, and equality of opportunity

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* 8. The ‘T’ in the ‘TALK’ TO ME Approach refers to talking.

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* 9. It is acceptable for you to pet a working guide dog

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* 10. When assisting someone with a hearing issue, using a pen and paper to communicate may be a good option

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* 11. A person who id deafblind is likely to assist you in assisting himself by explaining how best to communicate with him

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* 12. Physical disabilities may be difficult to identify

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* 13. If you are having a lengthy conversation with someone in a wheelchair or scooter, which of the following is not appropriate?

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* 14. Patience and listening skills are important when dealing with someone with a mental health issue.

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* 15. When dealing with a person with an intellectual or developmental issue, always speak directly to their companion or support person first.

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* 16. Someone with a learning disability is capable of learning, just in a different way

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* 17. Someone with a learning disability may use a laptop computer to take notes

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* 18. The definition used in your organization for a disability comes from the Employment Standards Act

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* 19. Service animals are allowed in all areas of your organization open to the public

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* 20. Volunteers do not need to be given this training.

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* 21. If someone from the public wants to provide feedback about how we provide goods and services to the public in person, they should see the General Manager

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* 22. Anyone can receive a copy of our Accessible Customer Service Policy if they request it

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