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* 1. Was the person who answered your phone calls friendly and helpful?

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* 2. Was the process of scheduling your appointment easy and timely ?

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* 3. Was the office staff courteous and helpful upon your arrival ?

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* 4. Were you called back by a medical assistant within 15 minutes of your scheduled appointment time ?

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* 5. Did the physician or physician assistant see you within a reasonable amount of time ?

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* 6. Was the physician understanding, patient and caring ?

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* 7. Was the nurse or assistant understanding, patient and caring ?

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* 8. Were the financial transactions conducted in a satisfactory manner ?

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* 9. Was the office clean and comfortable ?

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* 10. Would you recommend our services without hesitation ?

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* 11. How can we improve our care and facility?

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