We’re sorry to see you go and are interested in learning more about why you decided to cancel your membership. Your responses will be kept confidential and will not be used for any purpose other than helping us improve our service in the future.

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* 1. Why did you cancel your membership? (please tick all that apply)

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* 2. If you answered 'Moving to a different provider' - where and why?

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* 3. What additional services would be important for you in a Leisure membership? (please tick all that apply)

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* 4. Which of our facilities did you use? (please tick all that apply)

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* 5. What did you use most with your membership? (please tick all that apply)

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* 6. Please rate the following areas from your experience with Active Dundee

  Poor Satisfactory Excellent N/A
Customer Service
Facilities
Cleanliness
Activities
Overall experience

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* 7. Would you consider getting a membership with us again?

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* 8. What would encourage you to return to Active Dundee? (please tick all that apply)

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* 9. Do you have any further feedback you wish to share?