Question Title Question Title 1. Does your organization have a Contact Centre, if so how many agents do you have?* 100+ 99 to 25 24 to 10 Less than 10 We don't have a Contact Center Question Title 2. What function(s) does your Centre perform? (select all that apply)* Sales Customer Service Collections Don't know Other (please specify) Question Title 3. Which Contact Centre technology do you currently use?* 8X8 RingCentral Cisco Genesys Don't Know Other (please specify) Question Title 4. Which CRM or Software does your Contact Center use?* Salesforce Microsoft Dynamics ServiceNow Don't Know Other (please specify) Question Title 5. Has COVID-19 posed any challenges to your Contact Centre operation? (select all that apply)* Lack of Integrated and Unified Experience Lack of Workforce Optimization No Salesforce Integration Lack of Cloud based connectivity Other (please specify) Question Title 6. Are any of the following Contact Centre features on your radar? (select all that apply)* Artificial Intelligence (AI), Automation, Voice Bots CRM Integration Video Calls for Contact Centre Agents OmniChannel (SMS, WhatsApp, Facebook Messenger etc.) Conversation Analytics Other (please specify) Question Title 7. Do you currently influence or shape Contact Center choices for your organization?* Yes No Question Title 8. Is there someone within your organization that you’d like to refer to us: Name - Title - Phone - Email Question Title Our sponsor VONAGE, makes communications more Flexible, Intelligent, and Personal, to help enterprises the world over stay ahead. Their Contact Center Solution is built on the world's most flexible cloud communications platform. Want to know more? Let's schedule a 15-min time slot.* Please choose a date and time at least 2 days out for your discovery call (Monday to Friday - Between 9:00 AM to 5:00 PM EST) (*This meeting is by invitation only and to be scheduled before 25th of May, 2021) Date Time AM/PM - AM PM Question Title Thank you for your time, you will receive your $50 Amazon Gift card within 1 business day. We are counting on you to show up for the meetingPlease enter the email address where you would like to receive the gift card* Question Title Lastly, please fill in your contact details (I'm Richard, and you can reach me at +1 (408) 520-9350) Name Phone Number A valid phone number where we can reach you is essential for the delivery of your gift card. Done