Customer Satisfaction Survey

As a company we are always striving to provide better services. This survey is part of the process to help us see areas where we can improve. Please help us by completing this survey and leave comments where you feel is relevant. Thank you!

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* 1. I feel that Vincent Metals values me as a customer

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* 2. I am quoted in a timely manner

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* 3. Vincent Metals listens effectively to my needs

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* 4. All of my questions are answered efficiently

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* 5. The quoting process is efficient

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* 6. Responds to any problems quickly

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* 7. The products I purchase are free of defects

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* 8. The material I purchase is delivered when promised

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* 9. The ordering process is efficient

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* 10. Vincent Metals website is helpful and informative

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* 11. How often do you buy from Vincent Metals?

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* 12. What could Vincent Metals do differently to make your overall experience better?

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* 13. What is Vincent Metals doing that you appreciate?

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* 14. Additional comments:

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