Tuboscope Customer Satisfaction Survey 2022 Question Title * 1. Did your recent Tuboscope experience meet or exceed your expectations? Strongly Agree Agree Neutral Disagree Strongly Disagree Invoicing Invoicing Strongly Agree Invoicing Agree Invoicing Neutral Invoicing Disagree Invoicing Strongly Disagree Reports Reports Strongly Agree Reports Agree Reports Neutral Reports Disagree Reports Strongly Disagree Quality of services provided Quality of services provided Strongly Agree Quality of services provided Agree Quality of services provided Neutral Quality of services provided Disagree Quality of services provided Strongly Disagree Communication Communication Strongly Agree Communication Agree Communication Neutral Communication Disagree Communication Strongly Disagree Customer portal access (Apps - GOLD, TruData, SIS) Customer portal access (Apps - GOLD, TruData, SIS) Strongly Agree Customer portal access (Apps - GOLD, TruData, SIS) Agree Customer portal access (Apps - GOLD, TruData, SIS) Neutral Customer portal access (Apps - GOLD, TruData, SIS) Disagree Customer portal access (Apps - GOLD, TruData, SIS) Strongly Disagree Delivery Delivery Strongly Agree Delivery Agree Delivery Neutral Delivery Disagree Delivery Strongly Disagree Other (please specify) Question Title * 2. Are you familiar or interested in the below NOV Tuboscope applications (Portals)? Check all that apply Tuboscope GOLD™ - Online inventory tracking system that provides real-time material status and customizable reporting for accurate and efficient asset management. TruData™ - Comprehensive inspection reporting system for the classification, inspection, and repair of rotary shouldered drill stem components WellTrak - Access to real-time and historical WellChek inspection reports that provide critical data to assist in string design, treatments, or mitigation techniques to extend the run life of wells. Max Track™ - Track asset specifications, history, and location by serial number with a cloud-based asset-tracking software designed to help you make the most of your assets RGAP - Software used to recommend rod guide design, material, spacing and auxiliary equipment for beam and PCP applications Wellmap Plus™ - Customer access to a single point portal that brings together WellChek™ inspection data, RGAP recommendations, deviation reports and coating recommendations to improve overall well performance by enabling better informed decision making on tubing and sucker rod string design, treatment or mitigation techniques MasterDril - Used in Canada, third-party inspection master data repository to upload inspection data into for use by operators, contractors, etc. as proof of inspection TuboAfrica Customer Portal - Allows businesses to upload inspection data for Africa, Germany, etc. SIS - LGI (Lift Gear Inspection) - Access Database which allows users to capture LGI inspection. This application is used by managers and inspectors to capture Lifting Gear Inspection data and generate the LGI Register, Failed Items, Report of Thorough Examination, and Load Test reports. None of the above Question Title * 3. Are there any elements of your business that you would like to see better connectivity with NOV Tuboscope portals (applications)? Inventory Invoicing Reports Delivery Product/Service Performance Monitoring None of the above Other (please specify) Question Title * 4. How likely are you to use Tuboscope again? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Question Title * 5. Compared to competitive products/services, would you say Tuboscope is your preferred service provider? Yes No Question Title * 6. What other Tuboscope products and services would you like to learn more about? Inspection Services TK™ Corrosion Control (internal coatings, GRE liners and custom coating) Machining Services TCS™ Hardbanding Artificial Lift Technologies Line Pipe connection systems MSI Thread Protection Products Asset Management Nothing, I know everything Tuboscope has to offer. Question Title * 7. Thinking forward, what challenges and needs do you see in your business that Tuboscope can help with? Question Title * 8. How do you obtain information regarding Tuboscope? Social Media Sales Communication NOV Marketing Emails Website Updates Operations Emails Other (please specify) Question Title * 9. If needed, can we contact you regarding your responses? Yes No Question Title * 10. Contact Information Name * Company * Country * Email Address * Phone Number Follow us on Linkedin - Click Here Tuboscope Website - Click Here Done
