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Transactional NPS Template
1.
On a scale of 0 to 10,
How likely is it that you would recommend our company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Why did you give that rating?
3.
How would you rate your purchasing experience with us?
Excellent
Very good
Good
Fair
Poor
4.
How did the product meet your expectation?
Better than what I expected
About what I expected
Worse than what I expected
I have not received my purchase yet
5.
How likely are you to purchase from us again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not likely at all