The Pawling Library

The Pawling Library Survey of Community Needs

The Pawling Library prides itself on providing the highest quality of services. One way we continue to do this is by surveying residents to measure opinions and interests. Information gathered from this survey may be used to enhance library services and programs. Your responses will help The Pawling Library to better serve you.

Please answer all of the questions on this survey. The results of this survey will be made available on the library’s website. All responses will be anonymous.

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* 1. Do you have a library card?

Yes

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* 2. In the following age ranges, how many people in your household have a library card?

0-17

18-55

56 and over

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* 3. On average, how often do you visit the library?

At least once a day

At least once a week but less than daily

At least once a month but less than every week

At least a few times a year but less than monthly

Once a year

Never

Other (please specify)

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* 4. Which of the following did you do during your recent visit to the library? (Check all that apply.)

Attend a library-sponsored event (Story time, film series, book club, etc.)

Check out materials from the library collection (Books, DVDs, etc.)

Consult with library staff

Look up item in the online catalog

Make photocopies

Pick up non-collection materials (Tax forms, fliers, brochures, etc.)

Print out documents

Read a newspaper, magazine or book at the Library

Return materials from the library collection

Spend family time at the Library or meet with friends

Use public internet computers

Use wireless internet

Other (please specify)

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* 5. If you were looking for materials from the library collection (books, DVDs, etc.), were you able to find something of interest to you?

Yes, I walked out with an item in hand

Yes, I was able to place a reserve on the item I wanted

No, the library does not own a copy of the item I wanted

No, I was not able to determine whether the library has what I wanted

I was not looking for library materials

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* 6. How would you rate the following library services?

	Excellent	Good	Fair	Poor	Don't Know / N/A
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service Don't Know / N/A
Collection (books, DVDs, music, newspapers, etc.)	Collection (books, DVDs, music, newspapers, etc.) Excellent	Collection (books, DVDs, music, newspapers, etc.) Good	Collection (books, DVDs, music, newspapers, etc.) Fair	Collection (books, DVDs, music, newspapers, etc.) Poor	Collection (books, DVDs, music, newspapers, etc.) Don't Know / N/A
Children's Programs	Children's Programs Excellent	Children's Programs Good	Children's Programs Fair	Children's Programs Poor	Children's Programs Don't Know / N/A
Teen Programs	Teen Programs Excellent	Teen Programs Good	Teen Programs Fair	Teen Programs Poor	Teen Programs Don't Know / N/A
Adult Programs	Adult Programs Excellent	Adult Programs Good	Adult Programs Fair	Adult Programs Poor	Adult Programs Don't Know / N/A
Online Services (website, catalog, research databases, etc.	Online Services (website, catalog, research databases, etc. Excellent	Online Services (website, catalog, research databases, etc. Good	Online Services (website, catalog, research databases, etc. Fair	Online Services (website, catalog, research databases, etc. Poor	Online Services (website, catalog, research databases, etc. Don't Know / N/A
ILL (Inter-library loan)	ILL (Inter-library loan) Excellent	ILL (Inter-library loan) Good	ILL (Inter-library loan) Fair	ILL (Inter-library loan) Poor	ILL (Inter-library loan) Don't Know / N/A
Library Policies	Library Policies Excellent	Library Policies Good	Library Policies Fair	Library Policies Poor	Library Policies Don't Know / N/A
Computers and Printers	Computers and Printers Excellent	Computers and Printers Good	Computers and Printers Fair	Computers and Printers Poor	Computers and Printers Don't Know / N/A
Internet Access	Internet Access Excellent	Internet Access Good	Internet Access Fair	Internet Access Poor	Internet Access Don't Know / N/A
Facilities	Facilities Excellent	Facilities Good	Facilities Fair	Facilities Poor	Facilities Don't Know / N/A
Hours of Operation	Hours of Operation Excellent	Hours of Operation Good	Hours of Operation Fair	Hours of Operation Poor	Hours of Operation Don't Know / N/A
Overall, how would you rate the Pawling Library?	Overall, how would you rate the Pawling Library? Excellent	Overall, how would you rate the Pawling Library? Good	Overall, how would you rate the Pawling Library? Fair	Overall, how would you rate the Pawling Library? Poor	Overall, how would you rate the Pawling Library? Don't Know / N/A

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* 7. Overall how important is The Pawling Library to you and your family?

Very Important

Important

Somewhat Important

Not Important

Don't Know / Not Applicable

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* 8. How Important is each of the following library services to you?

	Very Important	Important	Somewhat Important	Not Important	Don't Know / N/A
Borrowing materials (books, DVDs, music, etc.)	Borrowing materials (books, DVDs, music, etc.) Very Important	Borrowing materials (books, DVDs, music, etc.) Important	Borrowing materials (books, DVDs, music, etc.) Somewhat Important	Borrowing materials (books, DVDs, music, etc.) Not Important	Borrowing materials (books, DVDs, music, etc.) Don't Know / N/A
Reference (research assistance from librarians)	Reference (research assistance from librarians) Very Important	Reference (research assistance from librarians) Important	Reference (research assistance from librarians) Somewhat Important	Reference (research assistance from librarians) Not Important	Reference (research assistance from librarians) Don't Know / N/A
Programs (classes, story-times, etc.)	Programs (classes, story-times, etc.) Very Important	Programs (classes, story-times, etc.) Important	Programs (classes, story-times, etc.) Somewhat Important	Programs (classes, story-times, etc.) Not Important	Programs (classes, story-times, etc.) Don't Know / N/A
Teaching English to speakers of other languages (ESOL)	Teaching English to speakers of other languages (ESOL) Very Important	Teaching English to speakers of other languages (ESOL) Important	Teaching English to speakers of other languages (ESOL) Somewhat Important	Teaching English to speakers of other languages (ESOL) Not Important	Teaching English to speakers of other languages (ESOL) Don't Know / N/A
Computers and Printers	Computers and Printers Very Important	Computers and Printers Important	Computers and Printers Somewhat Important	Computers and Printers Not Important	Computers and Printers Don't Know / N/A
Help using computers, printers, etc.	Help using computers, printers, etc. Very Important	Help using computers, printers, etc. Important	Help using computers, printers, etc. Somewhat Important	Help using computers, printers, etc. Not Important	Help using computers, printers, etc. Don't Know / N/A
Study rooms/reading areas/quiet spaces	Study rooms/reading areas/quiet spaces Very Important	Study rooms/reading areas/quiet spaces Important	Study rooms/reading areas/quiet spaces Somewhat Important	Study rooms/reading areas/quiet spaces Not Important	Study rooms/reading areas/quiet spaces Don't Know / N/A
Community meeting rooms	Community meeting rooms Very Important	Community meeting rooms Important	Community meeting rooms Somewhat Important	Community meeting rooms Not Important	Community meeting rooms Don't Know / N/A
Internet access	Internet access Very Important	Internet access Important	Internet access Somewhat Important	Internet access Not Important	Internet access Don't Know / N/A
ILL (Inter-library loan)	ILL (Inter-library loan) Very Important	ILL (Inter-library loan) Important	ILL (Inter-library loan) Somewhat Important	ILL (Inter-library loan) Not Important	ILL (Inter-library loan) Don't Know / N/A
Online services (website, catalog, research databases, etc.)	Online services (website, catalog, research databases, etc.) Very Important	Online services (website, catalog, research databases, etc.) Important	Online services (website, catalog, research databases, etc.) Somewhat Important	Online services (website, catalog, research databases, etc.) Not Important	Online services (website, catalog, research databases, etc.) Don't Know / N/A
Photocopier	Photocopier Very Important	Photocopier Important	Photocopier Somewhat Important	Photocopier Not Important	Photocopier Don't Know / N/A
Newspapers & magazines	Newspapers & magazines Very Important	Newspapers & magazines Important	Newspapers & magazines Somewhat Important	Newspapers & magazines Not Important	Newspapers & magazines Don't Know / N/A
Volunteer opportunities	Volunteer opportunities Very Important	Volunteer opportunities Important	Volunteer opportunities Somewhat Important	Volunteer opportunities Not Important	Volunteer opportunities Don't Know / N/A

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* 9. Have you used the library during/after emergency situations (power outages, storms, etc.)?

Yes

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* 10. Do you think a good local library adds value to your home?

Yes

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* 11. How do you typically find out about library programs? Check all that apply.

Library website

Social media (Facebook, Twitter)

Newspaper

Library newsletter

Signs or flyers in the library

Word of mouth

Library staff

School announcements

Community bulletin boards

Local public radio

Online calendars

Other (please specify)

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* 12. What is the first thing that comes to mind when you hear the word "library"?

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* 13. What do you value MOST about The Pawling Library?

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* 14. How could the library facilities be improved, if at all?

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* 15. How could the library services be improved, if at all?

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* 16. Are there any types of materials which you would use regularly but the library does not carry?

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* 17. How does the library benefit you or the community?

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* 18. Is there anything else you would like to tell us about The Pawling Library and its services?

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* 19. Age:

12 or under

13-18

19-24

25-64

65 or older

Prefer not to answer

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* 20. Sex:

Male

Female

Prefer not to answer

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* 21. Highest level of education completed?

Some high school

High school graduate or GED

Some college

College degree or higher

Prefer not to answer

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* 22. Primary language spoken in your household:

English

Spanish

Prefer not to answer

Other (please specify)

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* 23. Employment:

Employed or self-employed

Homemaker

Retired

Unemployed

Student

Prefer not to answer