TalkWellChat service survey

Feedback

Thank you for taking part in our survey! There are no right or wrong answers so please feel free to express your view. Please be honest as this will help us to know what we're doing well and also how we can improve our service. Your feedback will be held securely, it may be used without revealing your identity to promote and also to provide information to the people who fund the service. The survey should take only a few minutes to complete so here goes...

Question Title

* 1. Please select how you contacted TalkWellChat

Live messaging from the website

Phone

Question Title

* 2. The person I chatted with really paid attention to what I had to say

Certainly True

Partly True

Not True

Don't Know

Question Title

* 3. My views and worries were taken seriously

Certainly True

Partly True

Not True

Don't Know

Question Title

* 4. I feel the person I chatted with knew how to help me

Certainly True

Partly True

Not True

Don't Know

Question Title

* 5. TalkWellChat is open at convenient times for me to use

Certainly True

Partly True

Not True

Don't Know

Question Title

* 6. I was able to use TalkWellChat easily without technical/internet problems

Certainly True

Partly True

Not True

Don't Know

Question Title

* 7. I would recommend TalkWellChat to my friends if they needed similar help to me

Certainly True

Partly True

Not True

Don't Know

Question Title

* 8. Overall the help I received here is good

Certainly True

Partly True

Not true

Don't Know

Question Title

* 9. Did the session help you with your difficulties?

Yes totally

Yes a lot

Yes a medium amount

Not very much

Not at All

Question Title

* 10. What was good about your session?

Question Title

* 11. Was there anything you didn’t like or anything that needs improving?

Question Title

* 12. Is there anything else you would want to tell us about the service you received?

Thank you so much for taking the time to complete the survey.
Your responses will help us to understand what we are doing well and how we can improve our service so that more young people will get the support they need!