EXIT

CSO Survey: Independent Evaluation of TACSO I-II-III

Since 2009, the European Union (EU) has supported Civil Society Organizations (CSOs) in the West Balkans and Turkey through three successive TACSO programs. These programs have aimed at building stronger democracies, improving accountability systems and ultimately achieving better, more inclusive, and sustainable economic and social development via empowering and building the capacities of CSOs.

In early 2023, the EU launched an evaluation of these programs to learn lessons for future assistance to CSOs in the region. An independent evaluation team has been established to collect information for the evaluation. The evaluation methodology includes documentary analysis, consultation with key informants, and consultation with CSOs involved in TACSO activities through focus group meetings and a questionnaire.

Filling out the questionnaire will take approximately 10 minutes but will make an important contribution to the evaluation. The collected data will be used anonymously. Information about your organization will only be collected for statistical purposes and will not be exclusively used by the evaluation team. The original, unprocessed data and questionnaires will be kept confidential and will not be shared with anyone outside the evaluation team.

Question Title

* 1. Country of your Organization

1.1. Albania

1.2. Bosnia and Herzegovina (BiH)

1.3. Kosovo

1.4. Montenegro

1.5. North Macedonia

1.6. Serbia

1.7. Türkiye

Question Title

* 2. Basic information about your organization:

2.1 Name of the organization

2.2 Acronym of the organization

2.3 Province where the main office is located

2.4 Contact e-mail

2.5 Contact telephone

Question Title

* 3. Type of your organisation
Please select the applicable option(s)

3.1 National NGO

3.2 Local NGO

3.3. Community-Based Organization

3.4 Cooperative

3.5 Cultural or Sports Association

3.6 Workers' Union

3.7 Entrepreneurs' Association

3.8 Professional Association

3.9 Women's Organization

3.10 Youth Organization

Other (please specify)

Question Title

* 4. Where does your organisation carry out its activities?

4.1 In the district/neighborhood where the main office is based

4.2 In multiple districts/neighborhoods near the main office

4.3 In a specific region of the country

4.4 In multiple regions of the country

4.5 In various countries within the Balkans

4.6 In the Balkans and Turkiye

4.7 In different countries internationally

Question Title

* 5. How has your organisation been involved in TACSO activities?
(Please select all that apply)

5.1 As participant in dialogue activities

5.2 As beneficiary in training and capacity strengthening activities

5.3 As beneficiary of grant support to projects

5.4 As participant in workshops and seminars

5.5 As participant in P2P initiatives

Other (please specify)

None of the above: Our organisation was not directly involved in any TACSO activities

Question Title

* 6. Which cycle of TACSO activities were you involved in?

6.1 TACSO 1 (2009 – 2011)

6.2 TACSO 1 extension (2011 – 2013)

6.3 TACSO 2 (2013 – 2017)

6.4 TACSO 3 (2018 – 2022)

6.5 TACSO 3 extension (2023)

Do not know or remember

Question Title

* 7. What are the most important TACSO activities that you participated in?

Activity 1 (title, place, date)

Activity 2 (title, place, date)

Activity 3 (title, place, date)

Activity 4 (title, place, date)

Question Title

* 8. In addition to the activities mentioned above, did you participate in any other TACSO activities?

8.1 Yes

8.2 No

8.3 I don’t know

Question Title

* 9. How would you rate the overall cumulative value of your participation in TACSO activities?

9.1 Very useful

9.2 Moderately useful

9.3 Of little utility

9.4 Without any utility

9.5 I don’t know

Question Title

* 10. Internal Capacities: To what extent have the capacities and features of your organisation improved as a result of TACSO activities?

	Significantly (4)	Moderately (3)	In a limited way (2)	Did not improve (1)	I don't know (0)
10.1 Organisation’s technical capacities, related to sectoral activities	10.1 Organisation’s technical capacities, related to sectoral activities Significantly (4)	10.1 Organisation’s technical capacities, related to sectoral activities Moderately (3)	10.1 Organisation’s technical capacities, related to sectoral activities In a limited way (2)	10.1 Organisation’s technical capacities, related to sectoral activities Did not improve (1)	10.1 Organisation’s technical capacities, related to sectoral activities I don't know (0)
10.2 Organisation’s project formulation capacities	10.2 Organisation’s project formulation capacities Significantly (4)	10.2 Organisation’s project formulation capacities Moderately (3)	10.2 Organisation’s project formulation capacities In a limited way (2)	10.2 Organisation’s project formulation capacities Did not improve (1)	10.2 Organisation’s project formulation capacities I don't know (0)
10.3 Organisation’s project management capacities	10.3 Organisation’s project management capacities Significantly (4)	10.3 Organisation’s project management capacities Moderately (3)	10.3 Organisation’s project management capacities In a limited way (2)	10.3 Organisation’s project management capacities Did not improve (1)	10.3 Organisation’s project management capacities I don't know (0)
10.4 Organisation’s fund raising capacities	10.4 Organisation’s fund raising capacities Significantly (4)	10.4 Organisation’s fund raising capacities Moderately (3)	10.4 Organisation’s fund raising capacities In a limited way (2)	10.4 Organisation’s fund raising capacities Did not improve (1)	10.4 Organisation’s fund raising capacities I don't know (0)
10.5 Organisation’s management capacities	10.5 Organisation’s management capacities Significantly (4)	10.5 Organisation’s management capacities Moderately (3)	10.5 Organisation’s management capacities In a limited way (2)	10.5 Organisation’s management capacities Did not improve (1)	10.5 Organisation’s management capacities I don't know (0)
10.6 Organisation’s internal governance	10.6 Organisation’s internal governance Significantly (4)	10.6 Organisation’s internal governance Moderately (3)	10.6 Organisation’s internal governance In a limited way (2)	10.6 Organisation’s internal governance Did not improve (1)	10.6 Organisation’s internal governance I don't know (0)

Question Title

* 11. Capacities for external engagement: To what extent have the capacities and features of your organization improved as a result of TACSO activities?

	Significantly (4)	Moderately (3)	In a limited way (2)	Did not improve (1)	I don't know (0)
11.1 Organisation’s capacity to engage in local governance	11.1 Organisation’s capacity to engage in local governance Significantly (4)	11.1 Organisation’s capacity to engage in local governance Moderately (3)	11.1 Organisation’s capacity to engage in local governance In a limited way (2)	11.1 Organisation’s capacity to engage in local governance Did not improve (1)	11.1 Organisation’s capacity to engage in local governance I don't know (0)
11.2 Organisation’s capacity to engage in policy actions and advocacy	11.2 Organisation’s capacity to engage in policy actions and advocacy Significantly (4)	11.2 Organisation’s capacity to engage in policy actions and advocacy Moderately (3)	11.2 Organisation’s capacity to engage in policy actions and advocacy In a limited way (2)	11.2 Organisation’s capacity to engage in policy actions and advocacy Did not improve (1)	11.2 Organisation’s capacity to engage in policy actions and advocacy I don't know (0)
11.3 Organisation’s capacity to engage with public authorities	11.3 Organisation’s capacity to engage with public authorities Significantly (4)	11.3 Organisation’s capacity to engage with public authorities Moderately (3)	11.3 Organisation’s capacity to engage with public authorities In a limited way (2)	11.3 Organisation’s capacity to engage with public authorities Did not improve (1)	11.3 Organisation’s capacity to engage with public authorities I don't know (0)
11.4 Organisation’s capacity to engage with other CSOs	11.4 Organisation’s capacity to engage with other CSOs Significantly (4)	11.4 Organisation’s capacity to engage with other CSOs Moderately (3)	11.4 Organisation’s capacity to engage with other CSOs In a limited way (2)	11.4 Organisation’s capacity to engage with other CSOs Did not improve (1)	11.4 Organisation’s capacity to engage with other CSOs I don't know (0)
11.5 Organisation’s capacity to engage with other International NGOs	11.5 Organisation’s capacity to engage with other International NGOs Significantly (4)	11.5 Organisation’s capacity to engage with other International NGOs Moderately (3)	11.5 Organisation’s capacity to engage with other International NGOs In a limited way (2)	11.5 Organisation’s capacity to engage with other International NGOs Did not improve (1)	11.5 Organisation’s capacity to engage with other International NGOs I don't know (0)
11.6 Organisation’s capacity to engage with donors and technical and financial partners	11.6 Organisation’s capacity to engage with donors and technical and financial partners Significantly (4)	11.6 Organisation’s capacity to engage with donors and technical and financial partners Moderately (3)	11.6 Organisation’s capacity to engage with donors and technical and financial partners In a limited way (2)	11.6 Organisation’s capacity to engage with donors and technical and financial partners Did not improve (1)	11.6 Organisation’s capacity to engage with donors and technical and financial partners I don't know (0)

Question Title

* 12. Can you mention any innovation that was implemented in your organisation thanks to TACSO support?

12.1 New organisational structure

12.2 New strategies and development/action plan for the organization

12.3 New leadership or internal governance mechanisms

12.4 New modalities for project development

12.5 New modalities for resource mobilisation

12.6 New modalities for human resources management

12.7 New modalities for community engagement

12.8 New modalities for collaborating and partnering with other CSOs

12.9 New modalities for collaborating and partnering with public authorities

12.10 New modalities for collaborating and partnering with International NGOs

12.11 New modalities for collaborating and partnering with the EU

12.12 New approaches for policy advocacy

12.13 New approaches for social accountability action

12.14 New approaches for service delivery

12.15 New communication activities and techniques

12.16 New modalities for media cooperation and/or use

Other (please specify)

None of the above

Question Title

* 13. Which of the following statements is true about the National Resource Center in your country, the creation of which was part of the framework of TACSO?

“The national resource center is _______________________”.

13.1 Not operational

13.2 In the initial stage and not fully operational

13.3 Partially operational, limited by capacity constraints

13.4 Partially operational, constrained by financial resources

13.5 Operational, dependent on TACSO resources to operate

13.6 Operational, independent from TACSO but reliant on other funding sources

13.7 Operational, with activities sustained through a permanent resource mobilization mechanism

13.8 I don't know.

How has TACSO activity impacted the operational and legal environment in your country or region?
Please select the applicable changes

Question Title

* 14. Legal Framework and Authorities:

14.1 Improvement in the legal framework and key laws and regulations

14.2 Enhanced understanding of CSOs by national public authorities

14.3 Improved cooperation between national public authorities and CSOs

14.4 Enhanced understanding of CSOs by local public authorities

14.5 Improved cooperation between local public authorities and CSOs

None of the above, the context in which CSOs operate in my country did not improve / it deteriorated.

Any other comments / examples:

Question Title

* 15. Media and Public Opinion:

15.1 Improved understanding of CSOs by the media

15.2 Enhanced cooperation between the media and CSOs

15.3 Enhanced public opinion about CSOs

None, the context in which CSOs operate in my country did not improve / it deteriorated

Any other comments / examples:

Question Title

* 16. CSO Engagement and Participation:

16.1 Improved cooperation among CSOs

16.2 Enhanced understanding of their own role by CSOs

16.3 Improved actions by CSO platforms

16.4 Improved CSO participation in the policy cycle (policy formulation, implementation, and monitoring)

16.5 Enhanced CSO participation in local governance (local development councils, local planning initiatives, participatory budgeting, social accountability mechanisms)

16.6 Enhanced CSO participation in national governance (consultation with government, involvement in the legislative process, representation of the country in international conferences and policy mechanisms, etc.)

16.7 Enhanced CSO engagement in local-level policy advocacy

16.8 Enhanced CSO engagement in national-level policy advocacy

16.9 Improved CSO engagement in policy dialogue with the EU

16.10 Increased CSO involvement in EU-funded projects and initiatives

16.11 Increased CSO involvement in other international projects and initiatives

16.12 Increased CSO involvement in initiatives and activities promoted by international NGOs

None, the context in which CSOs operate in my country did not improve / it deteriorated

Any other comments/examples

Question Title

* 17. Resources and Services:

17.1 Improved media representation of CSOs and their actions

17.2 Improved availability of services and resources for CSOs

None, the context in which CSOs operate in my country did not improve / it deteriorated

Any other comments / examples

Question Title

* 18. Please provide a global judgement on the following TACSO activities?

	Very satisfactory	Moderately satisfactory	Mostly unsatisfactory	Completely unsatisfactory	I do not know
18.1 Training activities	18.1 Training activities Very satisfactory	18.1 Training activities Moderately satisfactory	18.1 Training activities Mostly unsatisfactory	18.1 Training activities Completely unsatisfactory	18.1 Training activities I do not know
18.2 Institutional/ Organisational capacity strengthening	18.2 Institutional/ Organisational capacity strengthening Very satisfactory	18.2 Institutional/ Organisational capacity strengthening Moderately satisfactory	18.2 Institutional/ Organisational capacity strengthening Mostly unsatisfactory	18.2 Institutional/ Organisational capacity strengthening Completely unsatisfactory	18.2 Institutional/ Organisational capacity strengthening I do not know
18.3 P2P Initiatives	18.3 P2P Initiatives Very satisfactory	18.3 P2P Initiatives Moderately satisfactory	18.3 P2P Initiatives Mostly unsatisfactory	18.3 P2P Initiatives Completely unsatisfactory	18.3 P2P Initiatives I do not know
18.4 Public dialogue initiatives	18.4 Public dialogue initiatives Very satisfactory	18.4 Public dialogue initiatives Moderately satisfactory	18.4 Public dialogue initiatives Mostly unsatisfactory	18.4 Public dialogue initiatives Completely unsatisfactory	18.4 Public dialogue initiatives I do not know
18.5 Support to advocacy actions	18.5 Support to advocacy actions Very satisfactory	18.5 Support to advocacy actions Moderately satisfactory	18.5 Support to advocacy actions Mostly unsatisfactory	18.5 Support to advocacy actions Completely unsatisfactory	18.5 Support to advocacy actions I do not know
18.6 Knowledge sharing initiatives	18.6 Knowledge sharing initiatives Very satisfactory	18.6 Knowledge sharing initiatives Moderately satisfactory	18.6 Knowledge sharing initiatives Mostly unsatisfactory	18.6 Knowledge sharing initiatives Completely unsatisfactory	18.6 Knowledge sharing initiatives I do not know
18.7 Technical support delivery	18.7 Technical support delivery Very satisfactory	18.7 Technical support delivery Moderately satisfactory	18.7 Technical support delivery Mostly unsatisfactory	18.7 Technical support delivery Completely unsatisfactory	18.7 Technical support delivery I do not know
18.8 Communication	18.8 Communication Very satisfactory	18.8 Communication Moderately satisfactory	18.8 Communication Mostly unsatisfactory	18.8 Communication Completely unsatisfactory	18.8 Communication I do not know
18.9 Support to partnership and coalition setting	18.9 Support to partnership and coalition setting Very satisfactory	18.9 Support to partnership and coalition setting Moderately satisfactory	18.9 Support to partnership and coalition setting Mostly unsatisfactory	18.9 Support to partnership and coalition setting Completely unsatisfactory	18.9 Support to partnership and coalition setting I do not know
18.10 Media involvement	18.10 Media involvement Very satisfactory	18.10 Media involvement Moderately satisfactory	18.10 Media involvement Mostly unsatisfactory	18.10 Media involvement Completely unsatisfactory	18.10 Media involvement I do not know
18.11 National Resource Centers	18.11 National Resource Centers Very satisfactory	18.11 National Resource Centers Moderately satisfactory	18.11 National Resource Centers Mostly unsatisfactory	18.11 National Resource Centers Completely unsatisfactory	18.11 National Resource Centers I do not know

Thank you for your time and contributions.

CSO Survey: Independent Evaluation of TACSO I-II-III

Question Title

* 1. Country of your Organization

Question Title

* 2. Basic information about your organization:

Question Title

* 3. Type of your organisationPlease select the applicable option(s)

Question Title

* 4. Where does your organisation carry out its activities?

Question Title

* 5. How has your organisation been involved in TACSO activities? (Please select all that apply)

Question Title

* 6. Which cycle of TACSO activities were you involved in?

Question Title

* 7. What are the most important TACSO activities that you participated in?

Question Title

* 8. In addition to the activities mentioned above, did you participate in any other TACSO activities?

Question Title

* 9. How would you rate the overall cumulative value of your participation in TACSO activities?

Question Title

* 10. Internal Capacities: To what extent have the capacities and features of your organisation improved as a result of TACSO activities?

Question Title

* 11. Capacities for external engagement: To what extent have the capacities and features of your organization improved as a result of TACSO activities?

Question Title

* 12. Can you mention any innovation that was implemented in your organisation thanks to TACSO support?

Question Title

* 13. Which of the following statements is true about the National Resource Center in your country, the creation of which was part of the framework of TACSO? “The national resource center is _______________________”.

Question Title

* 14. Legal Framework and Authorities:

Question Title

* 15. Media and Public Opinion:

Question Title

* 16. CSO Engagement and Participation:

Question Title

* 17. Resources and Services:

Question Title

* 18. Please provide a global judgement on the following TACSO activities?

* 3. Type of your organisation
Please select the applicable option(s)

* 5. How has your organisation been involved in TACSO activities?
(Please select all that apply)

* 13. Which of the following statements is true about the National Resource Center in your country, the creation of which was part of the framework of TACSO?

“The national resource center is _______________________”.