Member Feedback Survey

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* 3. How many people reside in your household?

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* 4. Age of head of household?

Under 18

18-24

25-34

35-44

45-54

55-64

65 or older

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* 5. Annual household income?

Less than $25,000

$25,000 - $49,999

$50,000 - $74,999

$75,000 - $99,999

$100,000 - $149,999

$150,000 or more

Prefer not to disclose

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* 6. Highest level of education completed?

Did not finish high school

High school diploma or equivalent

Some college

Associate degree

Bachelor's degree

Graduate or professional degree

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* 7. Do you rent or own your home?

Rent

Own

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* 8. How would you rate the overall reliability of your electric service?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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* 9. How satisfied are you with our response times for service interruptions?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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* 10. How satisfied are you with the electric outage reporting process?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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* 11. How would you rate our member service?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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* 12. How satisfied are you with service updates during electric outages?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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* 13. Which of the following communication methods have you used to contact us? (Select all that apply)

Phone

Website

SmartHub App

Social Media

In-person

Other (please specify)

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* 14. Which of the following programs and services have you utilized? (Select all that apply)

Budget Billing

Paperless Billing

Prepay Billing

SmartHub App

Rebates

Load Management Programs (Beat the Peak, Generac Generator, Smart Thermostat Programs)

SEI Fiber Service

Other (please specify)

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* 15. Do you currently own an electric vehicle (EV) or plan to purchase one in the next 12 months?

Yes, I own one

No, but I plan to purchase one in the next 12 months

No, and I don't plan to purchase one in the next 12 months

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* 16. Do you have high-speed internet service at home?

Yes

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* 17. Who is your current internet service provider?

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* 18. How much do you pay monthly for internet service?

Less than $50

$50 - $99

$100 - $149

$150 or more

Prefer not to disclose

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* 19. Would you consider signing up or switching to SEI Fiber if it were available in your area?

Yes, definitely

Maybe, if it offers better value/features

No, I am satisfied with my current provider

No, I am not interested in internet service

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* 20. How likely are you to recommend SEI Fiber to others?

Very Likely

Likely

Neutral

Unlikely

Very Unlikely

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* 21. How familiar are you with the cooperative business model and the role of member-owners?

Very Familiar

Somewhat Familiar

Neutral

Slightly Familiar

Not Familiar at All

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* 22. How important do you think your involvement as a member-owner is to the success of your cooperative?

Very Important

Important

Neutral

Slightly Important

Not Important

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* 23. How likely are you to attend member meetings or participate in cooperative events?

Very Likely

Likely

Neutral

Unlikely

Very Unlikely

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* 24. Are you interested in becoming more involved with the cooperative? (Select all that apply)

Serving on a focus group

Serving as a co-op ambassador

Serving on the director election nominating committee

Running for a seat on the Board of Directors

Not Interested

Other (please specify)

Member Feedback Survey

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* 1. Your Name

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* 2. Your Account Number

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* 3. How many people reside in your household?

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* 4. Age of head of household?

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* 5. Annual household income?

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* 6. Highest level of education completed?

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* 7. Do you rent or own your home?

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* 8. How would you rate the overall reliability of your electric service?

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* 9. How satisfied are you with our response times for service interruptions?

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* 10. How satisfied are you with the electric outage reporting process?

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* 11. How would you rate our member service?

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* 12. How satisfied are you with service updates during electric outages?

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* 13. Which of the following communication methods have you used to contact us? (Select all that apply)

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* 14. Which of the following programs and services have you utilized? (Select all that apply)

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* 15. Do you currently own an electric vehicle (EV) or plan to purchase one in the next 12 months?

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* 16. Do you have high-speed internet service at home?

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* 17. Who is your current internet service provider?

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* 18. How much do you pay monthly for internet service?

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* 19. Would you consider signing up or switching to SEI Fiber if it were available in your area?

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* 20. How likely are you to recommend SEI Fiber to others?

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* 21. How familiar are you with the cooperative business model and the role of member-owners?

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* 22. How important do you think your involvement as a member-owner is to the success of your cooperative?

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* 23. How likely are you to attend member meetings or participate in cooperative events?

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* 24. Are you interested in becoming more involved with the cooperative? (Select all that apply)

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* 25. Please provide any additional comments or suggestions for how we can improve our services.