Rowland Water District Customer Survey Question Title * 1. Please fill out the below information to be entered into our monthly raffle. You will be notified if you are a winner at the end of each month. Name * Account # * Address * Address 2 City/Town * State/Province * ZIP/Postal Code * Email Address * Phone Number * OK Question Title * 2. How long have you been a customer of Rowland Water District? Less than 6 months 1 year to less than 3 years 3 years to less than 5 years 5 years or more OK Question Title * 3. How would you rate your overall satisfaction with the District? Very satisfied Somewhat satisfied Neutral Somewhat Dissatisfied Very dissatisfied Comment OK Question Title * 4. How do you prefer to receive information from Rowland Water District? Direct Mail Bill insert Email Social Media District website Newspaper/radio OK Question Title * 5. What social media platforms are you most active on? (check all that apply) Facebook Twitter Instagram Snapchat Nextdoor Youtube Pinterest Myspace Other (please specify) OK Question Title * 6. Does Rowland Water District effectively communicate information about services, programs, rates, etc.? Yes No I don't know OK Question Title * 7. How satisfied are you with our website, www.rowlandwater.com? Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied OK Question Title * 8. On your last visit, what was your primary reason for visiting our website? Paying my bill Starting/stopping service Seeking address and hours Looking for information on rebates Looking at the Board agenda Reading the newsletter Getting information on conservation/school programs Other (please specify) OK Question Title * 9. On a scale of 1 to 5, with 5 being very satisfied and 1 being very unsatisfied, please rate the following attributes of our website: 1 2 3 4 5 Ease of navigation Ease of navigation 1 Ease of navigation 2 Ease of navigation 3 Ease of navigation 4 Ease of navigation 5 Freshness of content Freshness of content 1 Freshness of content 2 Freshness of content 3 Freshness of content 4 Freshness of content 5 Accuracy of information Accuracy of information 1 Accuracy of information 2 Accuracy of information 3 Accuracy of information 4 Accuracy of information 5 Quality of content Quality of content 1 Quality of content 2 Quality of content 3 Quality of content 4 Quality of content 5 Quantity of content Quantity of content 1 Quantity of content 2 Quantity of content 3 Quantity of content 4 Quantity of content 5 Layout/design Layout/design 1 Layout/design 2 Layout/design 3 Layout/design 4 Layout/design 5 Customer support Customer support 1 Customer support 2 Customer support 3 Customer support 4 Customer support 5 Meeting your needs Meeting your needs 1 Meeting your needs 2 Meeting your needs 3 Meeting your needs 4 Meeting your needs 5 OK Question Title * 10. Have you called the District’s Customer Service Department for any reason in the last 6 months? Yes No OK Question Title * 11. Was your question or concern addressed to your satisfaction? Yes No Comment OK Question Title * 12. How do you pay your water bill? By mail Online By phone In person OK Question Title * 13. What type of water do you drink? Tap Water Filtered Tap Water Bottled Water OK Question Title * 14. If you do not drink unfiltered tap water, please tell us why. OK Question Title * 15. Please rate the quality of water (taste, color, smell) delivered by Rowland Water: Excellent Very Good Good Fair Poor Unacceptable Don't know OK Question Title * 16. Please rate your trust in the water delivered by Rowland Water District: Excellent Very Good Good Fair Poor Unacceptable Don't know OK Question Title * 17. Please rate the reliability of water services from Rowland Water: Excellent Very Good Good Fair Poor Unacceptable Don't know OK Question Title * 18. In the past few months, have you seen, heard, or read anything from Rowland Water District? Yes No OK Question Title * 19. Please select which topics you remember seeing, hearing, or reading about. Please check all that apply. Water supply issues Environmental or regulatory costs How to save water/money Water quality Water treatment Recycled water Other (please specify) OK Question Title * 20. Are you aware of State Senate Bill 623, which would establish the first tax on drinking water to raise money for water system upgrades and private wells serving disadvantaged communities and households? Yes No Don't know OK Question Title * 21. What are you doing to conserve water? (check all that apply) Taking shorter showers Running full loads of laundry/dishes Installing high-efficiency appliances, toilets, etc. Cutting back on outdoor irrigation Installing a weather-based irrigation controller Flushing the toilet less often Catching water in a bucket while the shower warms and using it to water plants OK Question Title * 22. Have you taken advantage of rebates for water-saving devices and appliances: Yes No Other (please specify) OK Question Title * 23. Do you know what you pay Rowland Water District per gallon of water? Under $0.05 Under $0.10 Under $0.50 Under $1.00 Under $5.00 OK Question Title * 24. What is the primary language spoken in your home? OK COMPLETED