Romano Law Group Client Satisfaction Survey

Romano Law Group is firmly committed to providing the best legal representation and service to our clients.  Your opinions are very important to us, and we welcome any comments, suggestions or feedback you may have, whether positive or negative.  In order to assure that we continue to provide quality representation and legal services to our clients, it is important that we hear from you.  Please help us by taking the time to complete this questionnaire and return it to us.

Question Title

* 1. Your comments and responses are much more useful to us if we know the case or matter that we handled for you, so we ask that you please include your name below.  However, we also recognize that you may wish for your comments to remain anonymous.  Regardless, we value your input, and hope that you will share your comments with us.

Name (optional):

Question Title

* 2. Were your phone calls returned promptly?

Question Title

* 3. Were your questions answered promptly?

Question Title

* 4. Do you feel that you could easily get in touch with the attorney(s) handling your case?

Question Title

* 5. Do you feel that you could easily get in touch with the staff (secretaries, paralegals, investigators) working on your case?

Question Title

* 6. Do you feel that the attorney(s) and staff kept you sufficiently informed regarding the progress and status of your case?

Question Title

* 7. Do you feel that your case progressed in a timely manner?

Question Title

* 8. In considering your contact and experience with our firm, overall, how would you rate the attorney(s) and staff in the following areas (1 star = Poor, 2 stars = Fair, 3 stars = Good, 4 stars = Excellent): Courtesy/Friendliness

Question Title

* 9. In considering your contact and experience with our firm, overall, how would you rate the attorney(s) and staff in the following areas (1 star = Poor, 2 stars = Fair, 3 stars = Good, 4 stars = Excellent): Professionalism

Question Title

* 10. In considering your contact and experience with our firm, overall, how would you rate the attorney(s) and staff in the following areas (1 star = Poor, 2 stars = Fair, 3 stars = Good, 4 stars = Excellent): Knowledge

Question Title

* 11. In considering your contact and experience with our firm, overall, how would you rate the attorney(s) and staff in the following areas (1 star = Poor, 2 stars = Fair, 3 stars = Good, 4 stars = Excellent): Responsiveness:

Question Title

* 12. In considering your contact and experience with our firm, overall, how would you rate the attorney(s) and staff in the following areas (1 star = Poor, 2 stars = Fair, 3 stars = Good, 4 stars = Excellent): Quality of Work

Question Title

* 13. Were you satisfied with the results/outcome of your case?

Question Title

* 14. If you were not satisfied, please tell us why.

Question Title

* 15. Were our fees and case-related costs/expenses fair and reasonable?

Question Title

* 16. Would you recommend Romano Law Group to your family and friends?

Question Title

* 17. If you did not respond “Definitely” or “Probably”, please tell us why and how we could earn your recommendation.

Question Title

* 18. If you require legal assistance in the future, would you hire Romano Law Group again?

Question Title

* 19. If you did not respond “Definitely” or “Probably”, please tell us why and how we could earn your recommendation.

T