Service Satisfaction

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* 1. I have been satisfied with the quality of Garbage services provided by Roy Strom Co. Refuse & Recycling.

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* 2. I have been satisfied with the quality of Recycling services provided by Roy Strom Co. Refuse & Recycling.

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* 3. I have been satisfied with the quality of Yard Waste services provided by Roy Strom Co. Refuse & Recycling.

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* 4. I have been satisfied with the quality of Composting services provided by Roy Strom Co. Refuse & Recycling.

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* 5. When I have contacted Roy Strom's customer service department to report a problem, I was satisfied with their response.

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* 6. When I have dropped off electronics at eWorks Electronic Services, I was satisfied with my experience.

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* 7. What I pay relative to services is satisfactory.

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* 8. Overall I am satisfied with the Village’s current solid waste collection program.

Service Knowledge

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* 9. I understand the requirements for disposing of Yard Waste (grass, shrubbery cuttings, bundles of brush/branches, etc)

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* 10. I understand the requirements for disposing of Bulk Waste items (furniture, building materials, etc.)

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* 11. I feel informed about all of the waste collection service options available in the Village.

Service Needs

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* 12. The most important thing to me about my waste collection is... (1 being most important, 5 being least important)

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* 13. I am interested in curbside composting but...

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* 14. The current Yard Waste pick-up schedule (Tuesdays, April - early December) meets my needs.

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* 15. I would be interested in pick-up of specialty items such as hazardous waste, electronics, light bulbs, batteries, etc. for an additional fee.

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* 16. I would be in favor of the Village moving to an all toter program for garbage/recycling if residents could select from multiple container sizes and potentially save money.

Household Information

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* 17. How many adults (ages 18+) live in your household?

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* 18. How many young adults (ages 12-17) live in your household?

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* 19. How many children (ages 3-11) live in your household?

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* 20. How many young children (under 2) live in your household?

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* 21. During the next five years, my household will likely generate...

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* 22. During the next five years, my household will likely generate...

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* 23. During the next five years, my household will likely generate...

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* 24. Per week, I would estimate my yard waste disposal to be...

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* 25. Per month, I would estimate my yard waste disposal to be...

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* 26. Per year, I would estimate my yard waste disposal to be...

The following questions do not require a response.

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* 27. Do you have any comments you wish to share in regards to the Village’s garbage, recycling, composting, or yard waste services?

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* 28. Are there other refuse related services you think the Village should provide?

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* 29. What is your address?

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